Air installer won't display window in Mac OS 10.6.4

Report · Oct 14, 2010

Hi,

I'm having problems installing Air. I just bought a $79 app running only on Air and am quite frustrated about this.

I downloaded the latest Air installer but when I launch it, the icon appears in the dock but the window is nowhere to be seen – so I can't go through with the installation process.

Noteworthy:

- the installer does create a Adobe/Air directory in my Application support folder

- this is the console output for the installer:

14/10/10 09:01:48 /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[32095] Performing runtime install

14/10/10 09:01:48 /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[32095] UI SWF load is complete

14/10/10 09:01:48 /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[32095] UI initialized

14/10/10 09:01:48 /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[32095] starting user confirmation

14/10/10 09:01:48 /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[32095] Version of this installer: 2.0.4.13090

14/10/10 09:01:48 /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[32095] Installation type: new

14/10/10 09:01:49 [0x0-0x1f81f8].com.adobe.air.Installer[32095] objc[32095]: Class WKAppKitDrawDecoyWindow is implemented in both /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit and /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/WebKit.dylib. One of the two will be used. Which one is undefined.

What I've tried to do so far:

- Deleting Application Support/Adobe/Air

- Deleting pref files

- Deleting all Air applications

- Copying uninstaller from another Mac, uninstalling and trying again

Nothing seems to work. What a waste of money and time.

Please help !!

Message was edited by: martinpannier

Report · Oct 14, 2010

Hi,

I just wanted to let you know I'm investigating this issue for you. I suspect it has to do with WebKit and we recently ran into something similiar a few days ago. I'm going to contact the engineer that worked on the other issue and I'll see if we can figure out what's going on. I'll report back asap.

Chris

Report · Oct 18, 2010

Hi,

Can you try downloading and installing the previous version of Adobe AIR Runtime? You can download it from the following location: http://airdownload.adobe.com/air/mac/download/2.0.3/AdobeAIR.dmg

If it is still not functioning there might be a temporary workaround that you could use to run your AIR app.

To use it you will have to follow the next steps:

1. Download the latest AIR SDK from the following location http://www.adobe.com/cfusion/entitlement/index.cfm?e=airsdk and copy it somewhere on your computer

2. Unzip your AIR app by running the following command from your terminal "unzip [path_your_app]/app.air -d [to_where_you_want_it_unarchived]"

3. Copy the application.xml from [to_where_you_want_it_unarchived]/META-INF/AIR/ folder to the [to_where_you_want_it_unarchived]

4. Run the AIR with the following command from your terminal [path_to_the_downloaded_air_sdk]/bin/adl [to_where_you_want_it_unarchived]/application.xml

Please let us know if you were able to install the AIR 2.0.3 version of the runtime and also install the AIR app you've purchased.

Regards,

Catalin

Report · Oct 18, 2010

Hi,

Installing the alternative version didn’t work. The installer launches but doesn’t display a window.

As for the SDK, I have no clue as to how to operate the Terminal so I’m not really able to follow the steps given below …

Regards,

Martin

Report · Oct 18, 2010

Hi Martin,

I need some more info on your environment to see if I can figure out what it happening with the AIR installer.

First of all can you tell me the following:

1. What kind of account are your using, is it an administrator account? A normal one or guest one?

2. Are you using any Antivirus program, and if yes which one?

3. What language are you using for your system?

4. Can you create a new account and try to install the AIR runtime on it?

5. Is this the first time when you are installing the AIR runtime? If not do you recall the last version that you have installed?

6. Can you open the Console.app (you can find it on your Mac in /Applications/Utilities) and try to install the AIR Runtime with the console opened and then send us the console output? Before starting the AIR runtime installer please make sure that you have selected the Console > DATABASE SEARCHES > All Messages and also clear the display. (http://www.apple.com/macosx/what-is-macosx/apps-and-utilities.html#console)

Thank you,

Catalin

Report · Oct 19, 2010

1. Administrator

2. No AV

3. French

4. It works !

5. It's not the first time, but sadly I can't remember the version (almost certainly 1.x)

6.

Output for 2.0.3 :

20/10/10 00:03:48 /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[59689] Performing runtime install

20/10/10 00:03:48 /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[59689] UI SWF load is complete

20/10/10 00:03:49 /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[59689] UI initialized

20/10/10 00:03:49 /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[59689] starting user confirmation

20/10/10 00:03:49 /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[59689] Version of this installer: 2.0.3.13070

20/10/10 00:03:49 /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[59689] Installation type: new

20/10/10 00:03:49 [0x0-0x902902].com.adobe.air.Installer[59689] objc[59689]: Class WKAppKitDrawDecoyWindow is implemented in both /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit and /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/WebKit.dylib. One of the two will be used. Which one is undefined.

Output for 2.0.4 :

20/10/10 00:04:58 /Volumes/Adobe AIR 1/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[59757] Performing runtime install

20/10/10 00:04:58 /Volumes/Adobe AIR 1/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[59757] UI SWF load is complete

20/10/10 00:04:58 /Volumes/Adobe AIR 1/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[59757] UI initialized

20/10/10 00:04:58 /Volumes/Adobe AIR 1/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[59757] starting user confirmation

20/10/10 00:04:58 /Volumes/Adobe AIR 1/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[59757] Version of this installer: 2.0.4.13090

20/10/10 00:04:58 /Volumes/Adobe AIR 1/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[59757] Installation type: new

20/10/10 00:04:59 [0x0-0x909909].com.adobe.air.Installer[59757] objc[59757]: Class WKAppKitDrawDecoyWindow is implemented in both /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit and /Volumes/Adobe AIR 1/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/WebKit.dylib. One of the two will be used. Which one is undefined.

Also, when I quit the installer :

20/10/10 00:05:17 /Volumes/Adobe AIR 1/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[59757] begin quitting

20/10/10 00:05:18 com.apple.launchd.peruser.501[323] ([0x0-0x909909].com.adobe.air.Installer[59757]) Job appears to have crashed: Bus error

20/10/10 00:05:20 ReportCrash[59725] Saved crash report for Adobe AIR Installer[59757] version 2.0.4 (2.0.4.13090) to /Users/martin/Library/Logs/DiagnosticReports/Adobe AIR Installer_2010-10-20-000519_tinou.crash

Best,

Martin

Report · Oct 19, 2010

But : App won't install in my normal account, I get the following output :

20/10/10 00:13:44 /Applications/Utilities/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[60286] unpackaging/validation is complete

20/10/10 00:13:44 /Applications/Utilities/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[60286] application is bound to this version of the runtime

20/10/10 00:13:44 /Applications/Utilities/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[60286] app id BalsamiqMockupsForDesktop

20/10/10 00:13:44 /Applications/Utilities/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[60286] pub id EDE15CF69E11F7F7D45B5430C7D37CC6C3545E3C.1

20/10/10 00:13:44 /Applications/Utilities/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[60286] Application not located

20/10/10 00:13:44 /Applications/Utilities/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[60286] Waiting for user confirmation

20/10/10 00:13:52 [0x0-0x93c93c].com.adobe.air.ApplicationInstaller[60286] objc[60286]: Class WKAppKitDrawDecoyWindow is implemented in both /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit and /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/WebKit.dylib. One of the two will be used. Which one is undefined.

App installs and launches in the other account.

Launching the app in my normal account results in no window. Air updater launches, but no window either.

And I'm definitely not going to log in to a flake account each time I want to use this app.

Report · Oct 20, 2010

Thanks for all the info Martin.

Are you using any Input Managers or Application Enhancers? If yes, can you try to see if disabling them will solve your problem?

Also, if you are using any Input Mangers and/or Application Enhancers we would really appreciate if you could tell us their name(s).

Regards,

Catalin

Report · Oct 21, 2010

I disables all Input Managers and Application Enhancers (except if they weren't respectively in /Library/Input Managers and /Library/Application Enhancers, in which case I might have missed them). Launching the Air installer (v2.0.4) now prompts me to upgrade my current Air 2.0.3 install as seen below.

However, clicking on "update" produces this (and application hangs) :

P.S. It's already been a week ! I need this app !

List of IM and APE (that I didn't delete) :

Safari Cookies

Edit in WriteRoom

(I was careless, I didn't list them before I deleted most of them, but here are some I remember : Safari AdBlock, Safari140, Instant Hijack Server, Inquisitor, Chax)

Best,

Martin

Report · Oct 21, 2010

#Uninstall the Air unstaller first

HD> Applications>Utillities>Air uninstaller

#Delted the folder Air from the Above location :

then go HD>User >(username) >LIbrary> ApplicationsSupport >Adobe>Air

Then Try downloading air again ..

Hope this works...

Report · Oct 21, 2010

Thanks omi8, but as said in previous posts, I already did all this.

P.S. The reply by email function doesn't work, it's extremely frustrating. It returns an "adress unknown" error.

Report · Oct 22, 2010

Hi Martin,

In addition to the directories you cleaned, could you check to make sure these directories have all extensions removed:

~/Library/InputManagers/
~/Library/Application Support/SIMBL/Plugins/
~/Library/Application Enhancers/
/Library/InputManagers/
/Library/Application Support/SIMBL/Plugins/
/Library/Application Enhancers/

Thanks,

Chris

martinpannier wrote:
I disables all Input Managers and Application Enhancers (except if they weren't respectively in /Library/Input Managers and /Library/Application Enhancers, in which case I might have missed them). Launching the Air installer (v2.0.4) now prompts me to upgrade my current Air 2.0.3 install as seen below.

Report · Oct 22, 2010

Hi Chris,

Welcome back. I've emptied these directories, rebooted, and nothing has changed.

I'm looking into an old Webkit nightly build that I had lying around and which on launch announced it wasn't compatible with my version of Mac OS X. I'll try updating and/or removing and keep you posted.

Best,

Martin

Report · Oct 22, 2010

Updated Webkit. Installer still hangs with this same weird blue box. When clicking the red corner circle, installer crashes. HELP !

Report · Oct 22, 2010

Bummer! How are you updating WebKit? I'm not familiar with any process other than updating via the built in OS X update mechanism. When I took a look at the WebKit FAQ, the only section in there that discusses updating the version that comes with Mac OS claims it is highly discouraged (emphasis theirs, not mine ) and that doing so can disrupt the "fabric of spacetime".

One way we might be able to get AIR installed is via the command line. Once you've mounted the AIR installer dmg, open a terminal window and paste in the following:

sudo /Volumes/Adobe\ AIR/Adobe\ AIR\ Installer.app/Contents/MacOS/Adobe\ AIR\ Installer -silent -eulaAccepted

This will run the AIR installer silently, bypassing the EULA screen (which is webkit based) and appears to be part of the problem you're running into. This should get AIR installed. Then we can try out your application, which hopefully won't encounter the same webkit issues. However, if it does use html based controls we might encounter difficulties.

Hope this helps,

Chris

Report · Oct 22, 2010

I was talking about the Webkit nightly builds, see nightly.webkit.org. Anyways, it doesn't seem to be the problem.

I just tried the Terminal update, which worked, and now the app launches. So thanks !! You earned 10 pts (of course you have so many you wouldn't care)

Glad the problem was finally solved !!

Best,

Martin.

Report · Jan 20, 2011

More kudos for the command line fix! Thank you!

Air installer won't display window in Mac OS 10.6.4

1 Correct answer