air redistribution install fails on Macs

Report · Sep 09, 2010

The standalone air installer works fine on windows and can install our app fine too. But we have been unable to make it work on two different macs, unless AIR is already installed (it just installs our app correctly then as identified by the .cfg)

Its fails right at the end with the error:

Sorry, an error has occured

An error occured while installing Adobe AIR. Installation may not be allowed by your administrator. Please contact your administrator.

NB: the normal Air installer from http://get.adobe.com/air/ installs air just fine.

Report · Sep 09, 2010

I'm sorry you're running into issues with the runtime installer. Is it possible to get the installer log from the console?

Thanks,

Chris

Moved thread to the Installation Issues forum.

Report · Sep 10, 2010

Sep 10 09:56:58 x-pc /Volumes/MyApp 4/APP4_Setup.app/Contents/MacOS/Adobe AIR Installer[175]: Performing runtime install

Sep 10 09:56:58 x-pc /Volumes/MyApp 4/APP4_Setup.app/Contents/MacOS/Adobe AIR Installer[175]: UI SWF load is complete

Sep 10 09:56:59 x-pc /Volumes/MyApp 4/APP4_Setup.app/Contents/MacOS/Adobe AIR Installer[175]: UI initialized

Sep 10 09:56:59 x-pc /Volumes/MyApp 4/APP4_Setup.app/Contents/MacOS/Adobe AIR Installer[175]: starting user confirmation

Sep 10 09:56:59 x-pc /Volumes/MyApp 4/APP4_Setup.app/Contents/MacOS/Adobe AIR Installer[175]: Version of this installer: 2.0.3.13070

Sep 10 09:56:59 x-pc /Volumes/MyApp 4/APP4_Setup.app/Contents/MacOS/Adobe AIR Installer[175]: Installation type: new

Sep 10 09:57:25 x-pc /Volumes/MyApp 4/APP4_Setup.app/Contents/MacOS/Adobe AIR Installer[175]: starting elevated install

Sep 10 09:57:25 x-pc SecurityAgent[161]: system.privilege.admin|2010-09-10 09:57:25 +0100

Sep 10 09:57:29 x-pc authexec[181]: executing /Volumes/MyApp 4/APP4_Setup.app/Contents/MacOS/Adobe AIR Installer

Sep 10 09:57:29 x-pc /Volumes/MyApp 4/APP4_Setup.app/Contents/MacOS/Adobe AIR Installer[181]: performing an elevated runtime install

Sep 10 09:57:30 x-pc /Volumes/MyApp 4/APP4_Setup.app/Contents/MacOS/Adobe AIR Installer[181]: UI SWF load is complete

Sep 10 09:57:30 x-pc /Volumes/MyApp 4/APP4_Setup.app/Contents/MacOS/Adobe AIR Installer[181]: starting install

Sep 10 09:57:30 x-pc /Volumes/MyApp 4/APP4_Setup.app/Contents/MacOS/Adobe AIR Installer[181]: Scheduling runtime installation operations

Sep 10 09:57:30 x-pc /Volumes/MyApp 4/APP4_Setup.app/Contents/MacOS/Adobe AIR Installer[175]: subinstaller: starting install

Sep 10 09:57:30 x-pc /Volumes/MyApp 4/APP4_Setup.app/Contents/MacOS/Adobe AIR Installer[175]: subinstaller: Scheduling runtime installation operations

Sep 10 09:57:30 x-pc /Volumes/MyApp 4/APP4_Setup.app/Contents/MacOS/Adobe AIR Installer[181]: Beginning runtime installation

Sep 10 09:57:30 x-pc /Volumes/MyApp 4/APP4_Setup.app/Contents/MacOS/Adobe AIR Installer[175]: subinstaller: Beginning runtime installation

Sep 10 09:57:30 x-pc /Volumes/MyApp 4/APP4_Setup.app/Contents/MacOS/Adobe AIR Installer[181]: Beginning install

Sep 10 09:57:30 x-pc /Volumes/MyApp 4/APP4_Setup.app/Contents/MacOS/Adobe AIR Installer[175]: subinstaller: Beginning install

Sep 10 09:57:30 x-pc /Volumes/MyApp 4/APP4_Setup.app/Contents/MacOS/Adobe AIR Installer[181]: Copying /Volumes/MyApp 4/APP4_Setup.app/Contents/Frameworks/Adobe AIR.framework to /Library/Frameworks/Adobe AIR.framework

Sep 10 09:57:30 x-pc /Volumes/MyApp 4/APP4_Setup.app/Contents/MacOS/Adobe AIR Installer[175]: subinstaller: Copying /Volumes/MyApp 4/APP4_Setup.app/Contents/Frameworks/Adobe AIR.framework to /Library/Frameworks/Adobe AIR.framework

Sep 10 09:57:45 x-pc /Volumes/MyApp 4/APP4_Setup.app/Contents/MacOS/Adobe AIR Installer[181]: Copying /Volumes/MyApp 4/APP4_Setup.app to /Applications/Utilities/Adobe AIR Uninstaller.app

Sep 10 09:57:45 x-pc /Volumes/MyApp 4/APP4_Setup.app/Contents/MacOS/Adobe AIR Installer[175]: subinstaller: Copying /Volumes/MyApp 4/APP4_Setup.app to /Applications/Utilities/Adobe AIR Uninstaller.app

Sep 10 09:58:00 x-pc /Volumes/MyApp 4/APP4_Setup.app/Contents/MacOS/Adobe AIR Installer[181]: Copying /Applications/Utilities/Adobe AIR Uninstaller.app/Contents/Frameworks/Adobe AIR.framework/Versions/Current/Adobe AIR Application Installer.app to /private/var/folders/zz/zzzivhrRnAmviuee+++++++++++/TemporaryItems/FlashTmp0/temp

Sep 10 09:58:00 x-pc /Volumes/MyApp 4/APP4_Setup.app/Contents/MacOS/Adobe AIR Installer[175]: subinstaller: Copying /Applications/Utilities/Adobe AIR Uninstaller.app/Contents/Frameworks/Adobe AIR.framework/Versions/Current/Adobe AIR Application Installer.app to /private/var/folders/zz/zzzivhrRnAmviuee+++++++++++/TemporaryItems/FlashTmp0/temp

Sep 10 09:58:00 x-pc /Volumes/MyApp 4/APP4_Setup.app/Contents/MacOS/Adobe AIR Installer[181]: Deleting /Applications/Utilities/Adobe AIR Uninstaller.app/Contents/Frameworks/Adobe AIR.framework/Versions/Current/Adobe AIR Application Installer.app

Sep 10 09:58:00 x-pc /Volumes/MyApp 4/APP4_Setup.app/Contents/MacOS/Adobe AIR Installer[175]: subinstaller: Deleting /Applications/Utilities/Adobe AIR Uninstaller.app/Contents/Frameworks/Adobe AIR.framework/Versions/Current/Adobe AIR Application Installer.app

Sep 10 09:58:00 x-pc /Volumes/MyApp 4/APP4_Setup.app/Contents/MacOS/Adobe AIR Installer[181]: Copying /Volumes/MyApp 4/APP4_Setup.app to /Library/Frameworks/Adobe AIR.framework/Versions/Current/Resources/Adobe AIR Updater.app

Sep 10 09:58:00 x-pc /Volumes/MyApp 4/APP4_Setup.app/Contents/MacOS/Adobe AIR Installer[175]: subinstaller: Copying /Volumes/MyApp 4/APP4_Setup.app to /Library/Frameworks/Adobe AIR.framework/Versions/Current/Resources/Adobe AIR Updater.app

Sep 10 09:58:14 x-pc /System/Library/CoreServices/CCacheServer.app/Contents/MacOS/CCacheServer[111]: No valid tickets, timing out

Sep 10 09:58:15 x-pc /Volumes/MyApp 4/APP4_Setup.app/Contents/MacOS/Adobe AIR Installer[181]: Copying /Library/Frameworks/Adobe AIR.framework/Versions/Current/Resources/Adobe AIR Updater.app/Contents/Frameworks to /private/var/folders/zz/zzzivhrRnAmviuee+++++++++++/TemporaryItems/FlashTmp1/temp

Sep 10 09:58:15 x-pc /Volumes/MyApp 4/APP4_Setup.app/Contents/MacOS/Adobe AIR Installer[175]: subinstaller: Copying /Library/Frameworks/Adobe AIR.framework/Versions/Current/Resources/Adobe AIR Updater.app/Contents/Frameworks to /private/var/folders/zz/zzzivhrRnAmviuee+++++++++++/TemporaryItems/FlashTmp1/temp

Sep 10 09:58:19 x-pc /Volumes/MyApp 4/APP4_Setup.app/Contents/MacOS/Adobe AIR Installer[181]: Deleting /Library/Frameworks/Adobe AIR.framework/Versions/Current/Resources/Adobe AIR Updater.app/Contents/Frameworks

Sep 10 09:58:19 x-pc /Volumes/MyApp 4/APP4_Setup.app/Contents/MacOS/Adobe AIR Installer[175]: subinstaller: Deleting /Library/Frameworks/Adobe AIR.framework/Versions/Current/Resources/Adobe AIR Updater.app/Contents/Frameworks

Sep 10 09:58:19 x-pc /Volumes/MyApp 4/APP4_Setup.app/Contents/MacOS/Adobe AIR Installer[181]: Copying /Volumes/MyApp 4/APP4_Setup.app/Contents/Frameworks/Adobe AIR.framework/Versions/Current/Adobe AIR Application Installer.app to /Applications/Utilities/Adobe AIR Application Installer.app

Sep 10 09:58:19 x-pc /Volumes/MyApp 4/APP4_Setup.app/Contents/MacOS/Adobe AIR Installer[175]: subinstaller: Copying /Volumes/MyApp 4/APP4_Setup.app/Contents/Frameworks/Adobe AIR.framework/Versions/Current/Adobe AIR Application Installer.app to /Applications/Utilities/Adobe AIR Application Installer.app

Sep 10 09:58:19 x-pc /Volumes/MyApp 4/APP4_Setup.app/Contents/MacOS/Adobe AIR Installer[181]: Registering /Applications/Utilities/Adobe AIR Application Installer.app/Contents/Info.plist

Sep 10 09:58:19 x-pc /Volumes/MyApp 4/APP4_Setup.app/Contents/MacOS/Adobe AIR Installer[175]: subinstaller: Registering /Applications/Utilities/Adobe AIR Application Installer.app/Contents/Info.plist

Sep 10 09:58:19 x-pc /Volumes/MyApp 4/APP4_Setup.app/Contents/MacOS/Adobe AIR Installer[181]: Copying /Applications/Utilities/Adobe AIR Application Installer.app/Contents/Info.plist to /private/var/folders/zz/zzzivhrRnAmviuee+++++++++++/TemporaryItems/FlashTmp2/temp

Sep 10 09:58:19 x-pc /Volumes/MyApp 4/APP4_Setup.app/Contents/MacOS/Adobe AIR Installer[175]: subinstaller: Copying /Applications/Utilities/Adobe AIR Application Installer.app/Contents/Info.plist to /private/var/folders/zz/zzzivhrRnAmviuee+++++++++++/TemporaryItems/FlashTmp2/temp

Sep 10 09:58:19 x-pc /Volumes/MyApp 4/APP4_Setup.app/Contents/MacOS/Adobe AIR Installer[181]: Error occurred; beginning rollback: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #1" errorID=1]

Sep 10 09:58:19 x-pc /Volumes/MyApp 4/APP4_Setup.app/Contents/MacOS/Adobe AIR Installer[175]: subinstaller: Error occurred; beginning rollback: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #1" errorID=1]

Sep 10 09:58:19 x-pc /Volumes/MyApp 4/APP4_Setup.app/Contents/MacOS/Adobe AIR Installer[181]: Deleting /Applications/Utilities/Adobe AIR Application Installer.app/Contents/Info.plist

Sep 10 09:58:19 x-pc /Volumes/MyApp 4/APP4_Setup.app/Contents/MacOS/Adobe AIR Installer[175]: subinstaller: Deleting /Applications/Utilities/Adobe AIR Application Installer.app/Contents/Info.plist

Sep 10 09:58:19 x-pc /Volumes/MyApp 4/APP4_Setup.app/Contents/MacOS/Adobe AIR Installer[181]: Deleting /private/var/folders/zz/zzzivhrRnAmviuee+++++++++++/TemporaryItems/FlashTmp2/temp

Sep 10 09:58:19 x-pc /Volumes/MyApp 4/APP4_Setup.app/Contents/MacOS/Adobe AIR Installer[175]: subinstaller: Deleting /private/var/folders/zz/zzzivhrRnAmviuee+++++++++++/TemporaryItems/FlashTmp2/temp

Sep 10 09:58:19 x-pc /Volumes/MyApp 4/APP4_Setup.app/Contents/MacOS/Adobe AIR Installer[181]: Error during rollback ignored: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #3003" errorID=3003]

Sep 10 09:58:19 x-pc /Volumes/MyApp 4/APP4_Setup.app/Contents/MacOS/Adobe AIR Installer[175]: subinstaller: Error during rollback ignored: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #3003" errorID=3003]

Sep 10 09:58:19 x-pc /Volumes/MyApp 4/APP4_Setup.app/Contents/MacOS/Adobe AIR Installer[181]: Deleting /Applications/Utilities/Adobe AIR Application Installer.app

Sep 10 09:58:19 x-pc /Volumes/MyApp 4/APP4_Setup.app/Contents/MacOS/Adobe AIR Installer[175]: subinstaller: Deleting /Applications/Utilities/Adobe AIR Application Installer.app

Sep 10 09:58:20 x-pc /Volumes/MyApp 4/APP4_Setup.app/Contents/MacOS/Adobe AIR Installer[181]: Deleting /Library/Frameworks/Adobe AIR.framework/Versions/Current/Resources/Adobe AIR Updater.app

Sep 10 09:58:20 x-pc /Volumes/MyApp 4/APP4_Setup.app/Contents/MacOS/Adobe AIR Installer[175]: subinstaller: Deleting /Library/Frameworks/Adobe AIR.framework/Versions/Current/Resources/Adobe AIR Updater.app

Sep 10 09:58:20 x-pc /Volumes/MyApp 4/APP4_Setup.app/Contents/MacOS/Adobe AIR Installer[181]: Deleting /Applications/Utilities/Adobe AIR Uninstaller.app

Sep 10 09:58:20 x-pc /Volumes/MyApp 4/APP4_Setup.app/Contents/MacOS/Adobe AIR Installer[175]: subinstaller: Deleting /Applications/Utilities/Adobe AIR Uninstaller.app

Sep 10 09:58:20 x-pc /Volumes/MyApp 4/APP4_Setup.app/Contents/MacOS/Adobe AIR Installer[181]: Deleting /Library/Frameworks/Adobe AIR.framework

Sep 10 09:58:20 x-pc /Volumes/MyApp 4/APP4_Setup.app/Contents/MacOS/Adobe AIR Installer[175]: subinstaller: Deleting /Library/Frameworks/Adobe AIR.framework

Sep 10 09:58:20 x-pc /Volumes/MyApp 4/APP4_Setup.app/Contents/MacOS/Adobe AIR Installer[181]: Rollback due to error complete

Sep 10 09:58:20 x-pc /Volumes/MyApp 4/APP4_Setup.app/Contents/MacOS/Adobe AIR Installer[181]: error during install: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #1" errorID=1]

Sep 10 09:58:20 x-pc /Volumes/MyApp 4/APP4_Setup.app/Contents/MacOS/Adobe AIR Installer[175]: subinstaller: Rollback due to error complete

Sep 10 09:58:20 x-pc /Volumes/MyApp 4/APP4_Setup.app/Contents/MacOS/Adobe AIR Installer[175]: subinstaller: error during install: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #1" errorID=1]

Sep 10 09:58:20 x-pc /Volumes/MyApp 4/APP4_Setup.app/Contents/MacOS/Adobe AIR Installer[175]: Failed during elevated install: error 1 Error #1

Sep 10 09:58:20 x-pc /Volumes/MyApp 4/APP4_Setup.app/Contents/MacOS/Adobe AIR Installer[181]: runtime install entering error state: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #1" errorID=1]

Sep 10 09:58:20 x-pc /Volumes/MyApp 4/APP4_Setup.app/Contents/MacOS/Adobe AIR Installer[175]: runtime install entering error state: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Error #1" errorID=1]

Sep 10 09:58:20 x-pc /Volumes/MyApp 4/APP4_Setup.app/Contents/MacOS/Adobe AIR Installer[181]: begin quitting

Sep 10 09:58:34 x-pc /Volumes/MyApp 4/APP4_Setup.app/Contents/MacOS/Adobe AIR Installer[175]: begin quitting

Sep 10 09:58:34 x-pc com.apple.launchd.peruser.501[82] ([0x0-0x1b01b].com.adobe.air.Installer[175]): Exited with exit code: 7

Report · Sep 13, 2010

Looking at log, it seems that the runtime installer was the only installation initiated, and fails with error. Is the .airinstall.cfg present?

Have a few questions for you...

Log indicates that you are launching the Runtime Installer (APP4_Setup.app). Where exactly is this being launched from...CD, HD?

What does your .airinstall.cfg file look like?

What does the folder structure look like?

If this is being installed from a CD, how was image burned and what tools were used?

Does Sidecar function if folder was copied to desktop and install was run from there?

Report · Sep 13, 2010

APP4_Setup.app is the AIR sidecar redistributable renamed.

It does not work from CD (written on Mac) or harddrive.

The .cfg simply has the name of our app which exists in the same folder (root of CD etc.) - this gets launched correctly but then the error box comes up at the end.

Report · Sep 14, 2010

I've been trying to reproduce your issue, but have not been able to so far.

Is it possible to re-run the installation again and capture the log info?

Comparing the log you posted and the logging I have when the I launch the installer (with app and cfg file in same folder) are different.

here's a sample of how my log starts out.

9/14/10 9:57:47 PM UI SWF load is complete
9/14/10 9:57:47 PM stateRunningAppInstaller: appinstaller -runtime "/Users/angarrid/Desktop/SideCarMac/Adobe AIR Installer.app/Contents/Frameworks" -withRuntime -url file:///Users/angarrid/Desktop/SideCarMac/test1.air
9/14/10 9:57:48 PM Starting app install of file:///Users/angarrid/Desktop/SideCarMac/test1.air
9/14/10 9:57:48 PM UI SWF load is complete

It seems the cfg file is not detected and the Runtime installer acts as a standalone.

From terminal, can you copy the directory list of your folder?

here's a sample of what I have.

angarrid:SideCarMac angarrid$ ls -al
total 272
drwx------   6 angarrid staff     204 Sep 14 21:53 .
drwx------+ 50 angarrid staff    1700 Sep 14 21:45 ..
-rwx------@ 1 angarrid staff    6148 Sep 14 21:53 .DS_Store
-rwx------   1 angarrid staff      10 Sep 12 00:59 .airinstall.cfg
drwxr-xr-x@ 3 angarrid staff     102 Jul 22 00:48 Adobe AIR Installer.app
-rwx------   1 angarrid staff 123805 Mar 11 2010 test1.air

Report · Sep 15, 2010

sorry, here is a much better log from testing a clean install (no AIR already installed) from a server drive:

15/09/2010 10:06:17 /Volumes/projects/LBcd/CD/LB4_Setup.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[191] stateInstallingWithElevation: /Volumes/projects/LBcd/CD/LB4_Setup.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer -runtime /Volumes/projects/LBcd/CD/LB4_Setup.app/Contents/Frameworks -silent -logToStdout -withRuntime -url -location "/Applications/target folder" -desktopShortcut -programMenu file:///Volumes/projects/LBcd/CD/lb4.air\

15/09/2010 10:06:23 authexec[214] executing /Volumes/projects/LBcd/CD/LB4_Setup.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer\
15/09/2010 10:06:24 /Volumes/projects/LBcd/CD/LB4_Setup.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[214] Starting silent app install of file:///Volumes/projects/LBcd/CD/lb4.air\
15/09/2010 10:06:24 /Volumes/projects/LBcd/CD/LB4_Setup.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[191] subinstaller: Starting silent app install of file:///Volumes/projects/LBcd/CD/lb4.air\
15/09/2010 10:06:24 /Volumes/projects/LBcd/CD/LB4_Setup.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[214] UI SWF load is complete\
15/09/2010 10:06:24 /Volumes/projects/LBcd/CD/LB4_Setup.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[191] subinstaller: UI SWF load is complete\
15/09/2010 10:06:25 /Volumes/projects/LBcd/CD/LB4_Setup.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[214] UI initialized\
15/09/2010 10:06:25 /Volumes/projects/LBcd/CD/LB4_Setup.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[191] subinstaller: UI initialized\
15/09/2010 10:06:25 /Volumes/projects/LBcd/CD/LB4_Setup.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[214] Unpackaging to /private/var/folders/zz/zzzivhrRnAmviuee+++++++++++/TemporaryItems/FlashTmp0\
15/09/2010 10:06:25 /Volumes/projects/LBcd/CD/LB4_Setup.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[191] subinstaller: Unpackaging to /private/var/folders/zz/zzzivhrRnAmviuee+++++++++++/TemporaryItems/FlashTmp0\
15/09/2010 10:09:52 /Volumes/projects/LBcd/CD/LB4_Setup.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[214] unpackaging/validation is complete\
15/09/2010 10:09:52 /Volumes/projects/LBcd/CD/LB4_Setup.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[191] subinstaller: unpackaging/validation is complete\
15/09/2010 10:09:52 /Volumes/projects/LBcd/CD/LB4_Setup.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[214] application is bound to this version of the runtime\
15/09/2010 10:09:52 /Volumes/projects/LBcd/CD/LB4_Setup.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[191] subinstaller: application is bound to this version of the runtime\
15/09/2010 10:09:52 /Volumes/projects/LBcd/CD/LB4_Setup.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[214] app id LittleBridge4\
15/09/2010 10:09:52 /Volumes/projects/LBcd/CD/LB4_Setup.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[191] subinstaller: app id LittleBridge4\
15/09/2010 10:09:52 /Volumes/projects/LBcd/CD/LB4_Setup.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[214] pub id \
15/09/2010 10:09:52 /Volumes/projects/LBcd/CD/LB4_Setup.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[191] subinstaller: pub id \
15/09/2010 10:09:52 /Volumes/projects/LBcd/CD/LB4_Setup.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[214] Application not located\
15/09/2010 10:09:52 /Volumes/projects/LBcd/CD/LB4_Setup.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[191] subinstaller: Application not located\
15/09/2010 10:09:52 /Volumes/projects/LBcd/CD/LB4_Setup.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[214] creating native installer in: /private/var/folders/zz/zzzivhrRnAmviuee+++++++++++/TemporaryItems/FlashTmp1\
15/09/2010 10:09:52 /Volumes/projects/LBcd/CD/LB4_Setup.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[191] subinstaller: creating native installer in: /private/var/folders/zz/zzzivhrRnAmviuee+++++++++++/TemporaryItems/FlashTmp1\
15/09/2010 10:10:01 /Volumes/projects/LBcd/CD/LB4_Setup.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[214] native installer creation complete\
15/09/2010 10:10:01 /Volumes/projects/LBcd/CD/LB4_Setup.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[191] subinstaller: native installer creation complete\
15/09/2010 10:10:01 /Volumes/projects/LBcd/CD/LB4_Setup.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[214] Starting install\
15/09/2010 10:10:01 /Volumes/projects/LBcd/CD/LB4_Setup.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[191] subinstaller: Starting install\
15/09/2010 10:10:01 /Volumes/projects/LBcd/CD/LB4_Setup.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[214] using conversion output in /private/var/folders/zz/zzzivhrRnAmviuee+++++++++++/TemporaryItems/FlashTmp1/Template\
15/09/2010 10:10:01 /Volumes/projects/LBcd/CD/LB4_Setup.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[191] subinstaller: using conversion output in /private/var/folders/zz/zzzivhrRnAmviuee+++++++++++/TemporaryItems/FlashTmp1/Template\
15/09/2010 10:10:01 /Volumes/projects/LBcd/CD/LB4_Setup.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[214] Destination for installed application is /Applications/target folder\
15/09/2010 10:10:01 /Volumes/projects/LBcd/CD/LB4_Setup.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[191] subinstaller: Destination for installed application is /Applications/target folder\
15/09/2010 10:10:01 /Volumes/projects/LBcd/CD/LB4_Setup.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[214] Beginning install\
15/09/2010 10:10:01 /Volumes/projects/LBcd/CD/LB4_Setup.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[191] subinstaller: Beginning install\
15/09/2010 10:10:01 /Volumes/projects/LBcd/CD/LB4_Setup.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[214] Copying /Volumes/projects/LBcd/CD/LB4_Setup.app/Contents/Frameworks/Adobe AIR.framework to /Library/Frameworks/Adobe AIR.framework\
15/09/2010 10:10:01 /Volumes/projects/LBcd/CD/LB4_Setup.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[191] subinstaller: Copying /Volumes/projects/LBcd/CD/LB4_Setup.app/Contents/Frameworks/Adobe AIR.framework to /Library/Frameworks/Adobe AIR.framework\
15/09/2010 10:10:34 /Volumes/projects/LBcd/CD/LB4_Setup.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[214] Copying /Volumes/projects/LBcd/CD/LB4_Setup.app to /Applications/Utilities/Adobe AIR Uninstaller.app\
15/09/2010 10:10:34 /Volumes/projects/LBcd/CD/LB4_Setup.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[191] subinstaller: Copying /Volumes/projects/LBcd/CD/LB4_Setup.app to /Applications/Utilities/Adobe AIR Uninstaller.app\
15/09/2010 10:11:09 /Volumes/projects/LBcd/CD/LB4_Setup.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[214] Copying /Applications/Utilities/Adobe AIR Uninstaller.app/Contents/Frameworks/Adobe AIR.framework/Versions/Current/Adobe AIR Application Installer.app to /private/var/folders/zz/zzzivhrRnAmviuee+++++++++++/TemporaryItems/FlashTmp2/temp\
15/09/2010 10:11:09 /Volumes/projects/LBcd/CD/LB4_Setup.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[191] subinstaller: Copying /Applications/Utilities/Adobe AIR Uninstaller.app/Contents/Frameworks/Adobe AIR.framework/Versions/Current/Adobe AIR Application Installer.app to /private/var/folders/zz/zzzivhrRnAmviuee+++++++++++/TemporaryItems/FlashTmp2/temp\
15/09/2010 10:11:09 /Volumes/projects/LBcd/CD/LB4_Setup.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[214] Deleting /Applications/Utilities/Adobe AIR Uninstaller.app/Contents/Frameworks/Adobe AIR.framework/Versions/Current/Adobe AIR Application Installer.app\
15/09/2010 10:11:09 /Volumes/projects/LBcd/CD/LB4_Setup.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[191] subinstaller: Deleting /Applications/Utilities/Adobe AIR Uninstaller.app/Contents/Frameworks/Adobe AIR.framework/Versions/Current/Adobe AIR Application Installer.app\
15/09/2010 10:11:09 /Volumes/projects/LBcd/CD/LB4_Setup.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[214] Copying /Volumes/projects/LBcd/CD/LB4_Setup.app to /Library/Frameworks/Adobe AIR.framework/Versions/Current/Resources/Adobe AIR Updater.app\
15/09/2010 10:11:09 /Volumes/projects/LBcd/CD/LB4_Setup.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[191] subinstaller: Copying /Volumes/projects/LBcd/CD/LB4_Setup.app to /Library/Frameworks/Adobe AIR.framework/Versions/Current/Resources/Adobe AIR Updater.app\
15/09/2010 10:11:40 /Volumes/projects/LBcd/CD/LB4_Setup.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[214] Copying /Library/Frameworks/Adobe AIR.framework/Versions/Current/Resources/Adobe AIR Updater.app/Contents/Frameworks to /private/var/folders/zz/zzzivhrRnAmviuee+++++++++++/TemporaryItems/FlashTmp3/temp\
15/09/2010 10:11:40 /Volumes/projects/LBcd/CD/LB4_Setup.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[191] subinstaller: Copying /Library/Frameworks/Adobe AIR.framework/Versions/Current/Resources/Adobe AIR Updater.app/Contents/Frameworks to /private/var/folders/zz/zzzivhrRnAmviuee+++++++++++/TemporaryItems/FlashTmp3/temp\
15/09/2010 10:11:41 /Volumes/projects/LBcd/CD/LB4_Setup.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[214] Deleting /Library/Frameworks/Adobe AIR.framework/Versions/Current/Resources/Adobe AIR Updater.app/Contents/Frameworks\
15/09/2010 10:11:41 /Volumes/projects/LBcd/CD/LB4_Setup.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[191] subinstaller: Deleting /Library/Frameworks/Adobe AIR.framework/Versions/Current/Resources/Adobe AIR Updater.app/Contents/Frameworks\
15/09/2010 10:11:41 /Volumes/projects/LBcd/CD/LB4_Setup.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[214] Copying /Volumes/projects/LBcd/CD/LB4_Setup.app/Contents/Frameworks/Adobe AIR.framework/Versions/Current/Adobe AIR Application Installer.app to /Applications/Utilities/Adobe AIR Application Installer.app\
15/09/2010 10:11:41 /Volumes/projects/LBcd/CD/LB4_Setup.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[191] subinstaller: Copying /Volumes/projects/LBcd/CD/LB4_Setup.app/Contents/Frameworks/Adobe AIR.framework/Versions/Current/Adobe AIR Application Installer.app to /Applications/Utilities/Adobe AIR Application Installer.app\
15/09/2010 10:11:42 /Volumes/projects/LBcd/CD/LB4_Setup.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[214] Registering /Applications/Utilities/Adobe AIR Application Installer.app/Contents/Info.plist\
15/09/2010 10:11:42 /Volumes/projects/LBcd/CD/LB4_Setup.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[191] subinstaller: Registering /Applications/Utilities/Adobe AIR Application Installer.app/Contents/Info.plist\
15/09/2010 10:11:42 /Volumes/projects/LBcd/CD/LB4_Setup.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[214] Copying /Applications/Utilities/Adobe AIR Application Installer.app/Contents/Info.plist to /private/var/folders/zz/zzzivhrRnAmviuee+++++++++++/TemporaryItems/FlashTmp4/temp\
15/09/2010 10:11:42 /Volumes/projects/LBcd/CD/LB4_Setup.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[191] subinstaller: Copying /Applications/Utilities/Adobe AIR Application Installer.app/Contents/Info.plist to /private/var/folders/zz/zzzivhrRnAmviuee+++++++++++/TemporaryItems/FlashTmp4/temp\
15/09/2010 10:11:42 /Volumes/projects/LBcd/CD/LB4_Setup.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[214] Error occurred; beginning rollback: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #1" errorID=1]\
15/09/2010 10:11:42 /Volumes/projects/LBcd/CD/LB4_Setup.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[191] subinstaller: Error occurred; beginning rollback: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #1" errorID=1]\
15/09/2010 10:11:42 /Volumes/projects/LBcd/CD/LB4_Setup.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[214] Deleting /Applications/Utilities/Adobe AIR Application Installer.app/Contents/Info.plist\
15/09/2010 10:11:42 /Volumes/projects/LBcd/CD/LB4_Setup.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[191] subinstaller: Deleting /Applications/Utilities/Adobe AIR Application Installer.app/Contents/Info.plist\
15/09/2010 10:11:42 /Volumes/projects/LBcd/CD/LB4_Setup.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[214] Deleting /private/var/folders/zz/zzzivhrRnAmviuee+++++++++++/TemporaryItems/FlashTmp4/temp\
15/09/2010 10:11:42 /Volumes/projects/LBcd/CD/LB4_Setup.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[191] subinstaller: Deleting /private/var/folders/zz/zzzivhrRnAmviuee+++++++++++/TemporaryItems/FlashTmp4/temp\
15/09/2010 10:11:42 /Volumes/projects/LBcd/CD/LB4_Setup.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[214] Error during rollback ignored: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #3003" errorID=3003]\
15/09/2010 10:11:42 /Volumes/projects/LBcd/CD/LB4_Setup.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[191] subinstaller: Error during rollback ignored: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #3003" errorID=3003]\
15/09/2010 10:11:42 /Volumes/projects/LBcd/CD/LB4_Setup.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[191] subinstaller: Deleting /Applications/Utilities/Adobe AIR Application Installer.app\
15/09/2010 10:11:42 /Volumes/projects/LBcd/CD/LB4_Setup.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[214] Deleting /Applications/Utilities/Adobe AIR Application Installer.app\
15/09/2010 10:11:42 /Volumes/projects/LBcd/CD/LB4_Setup.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[214] Deleting /Library/Frameworks/Adobe AIR.framework/Versions/Current/Resources/Adobe AIR Updater.app\
15/09/2010 10:11:42 /Volumes/projects/LBcd/CD/LB4_Setup.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[191] subinstaller: Deleting /Library/Frameworks/Adobe AIR.framework/Versions/Current/Resources/Adobe AIR Updater.app\
15/09/2010 10:11:42 /Volumes/projects/LBcd/CD/LB4_Setup.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[214] Deleting /Applications/Utilities/Adobe AIR Uninstaller.app\
15/09/2010 10:11:42 /Volumes/projects/LBcd/CD/LB4_Setup.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[191] subinstaller: Deleting /Applications/Utilities/Adobe AIR Uninstaller.app\
15/09/2010 10:11:43 /Volumes/projects/LBcd/CD/LB4_Setup.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[214] Deleting /Library/Frameworks/Adobe AIR.framework\
15/09/2010 10:11:43 /Volumes/projects/LBcd/CD/LB4_Setup.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[191] subinstaller: Deleting /Library/Frameworks/Adobe AIR.framework\
15/09/2010 10:11:43 /Volumes/projects/LBcd/CD/LB4_Setup.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[214] Rollback due to error complete\
15/09/2010 10:11:43 /Volumes/projects/LBcd/CD/LB4_Setup.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[214] stateInstalling: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #1" errorID=1]\
15/09/2010 10:11:43 /Volumes/projects/LBcd/CD/LB4_Setup.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[191] subinstaller: Rollback due to error complete\
15/09/2010 10:11:43 /Volumes/projects/LBcd/CD/LB4_Setup.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[191] subinstaller: stateInstalling: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #1" errorID=1]\
15/09/2010 10:11:43 /Volumes/projects/LBcd/CD/LB4_Setup.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[191] Failed during elevated install: error 1 Error #1\
15/09/2010 10:11:43 /Volumes/projects/LBcd/CD/LB4_Setup.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[214] starting cleanup of temporary files\
15/09/2010 10:11:43 /Volumes/projects/LBcd/CD/LB4_Setup.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[214] application installer exiting}

Report · Sep 23, 2010

Thanks for the log.

I've been trying to reproduce this from a network drive.

I was able to come up with similar logging info but not error message.

I have a few more questions and requests:

- Does the following still occur on: a) package is copied to and installed from Desktop b) package is installed from a CD

- Can you run the runtime installer as a standalone from network/desktop/cd? Can you run the Application installer as a standalone from network/desktop/cd? were they successful?

- Do you know if the application or AIR is installed in other volumes on your system? Is TimeMachine enabled and could it have an installed version backed up?

- Have you installed other Adobe CS5 products on your system?

- Can you give me the directory list of your folder containing the Runtime, Application air file and config file? ls -al should show the permissions settings on the files. I noticed that the network drive I was testing has restricted permissions and will fail my installs. I also noticed changes in permissions of my files.

- Confirm the following folders on mac are not set as root owner

/Applications/Adobe

//Users/angarrid/Library/Application\ Support/Adobe
/Users/your_user_folder/Library/Application Support/Adobe

Report · Sep 24, 2010

it's not a problem related to where it is installed from - just a problem with the side-car AIR installer if AIR is not already installed on the system.

so it happens wherever this is run from and if run alone or as part of a package with a .cfg and .air app.

Time Machine is not enabled and only one volume is present.

No CS5 products are installed - it's not a development machine.

- Confirm the following folders on mac are not set as root owner

they are not