AIR version 2.0.3 getStatus returns 'available'instead of expected 'installed' status

[Guest]

AIR 2.0.3.13070 is installed and AIR apps run successfully, yet AIR.SWF getStatus consistently returns 'available' instead of expected 'installed' status. Previous posts have attributed this problem to a missing 'airappinstaller.exe' within Macromedia settings. I've confirmed this file indeed exists.

This is occuring on Mac OSX 10.6 with FireFox 3.6.10 and Safari 5.0.2.

I suspect uninstall/reinstall of AIR would likely fix this, but wish to know root cause for existing AIR users.

[chris.campbell]

Hi Mark,

Can you check to to see if the "per system" location contains the airappinstaller file:

/Application/Adobe/Flash Player/AddIns/airappinstaller/

If the file is there, the accompanying digest.s file must also be there. The digest.s file is what the Flash Player uses to validate that the airappinstaller is valid.

Chris

[Guest]

Yes! Thank you for the info. I searched for and found the entire 'Flash Player' folder in the user's trash bin. I restored it and now getStatus works as expected.

I'm not sure why this folder was deleted in the first place. Perhaps the user thought he was uninstalling FP?.

[chris.campbell]

Hi Mark,

Glad to hear it helped.  Good thing the user hadn't emptied their trash!

Chris