DirecTv NFL Supercast with Adobe Air - Problem - HELP

Report · Sep 18, 2009

I am attempting to download the DirecTv Supercast feature so I can watch NFL Sunday Ticket online. I am unable to get Supercast to work via Adobe Air. When I attempt to download Supercast, I get an error message (see first screen shot) that states, "The application could not be installed because the AIR file is damaged. Try obtaining a new AIR file from the application author." After I download Adobe Air from the Adobe website, it installs fine; however, if I attempt to install Supercast after installing Adobe Air I get an error message (see second screen shot) that states, "The application could not be installed. Try installing it again. If the problem persists, contact the application author. Error 2032." I have the latest Adobe flash player. I have already viewed DirecTV online FAQs and called customer service… neither have helped resolve the issue. I have uninstalled and reinstalled all software numerous times. I have also attempted the installs with all firewalls off. Nothing has worked. I get the same problem on 4 different computers (3 running Vista and 1 running XP). Anyone have any ideas what the problem might be? Thanks for the help.

Report · Sep 19, 2009

I am having the EXACT same problem, but instead of a PC, I'm on a Mac running OS X 10.5. If anyone knows a solution, I'd be very interested to hear about it too.

Report · Sep 20, 2009

you're gettin that error because your ISP is blocking access to it. download AIR from adobe's site and then you can use a VPN to try to spoof your IP address to download the air file for supercast. if you can't do that, let me know your email and i can email you the direct supercast file.

once you install the supercast it should work just fine, it's working for me now, before i was gettin blocked by my ISP in Dubai.

Report · Sep 20, 2009

Thanks for the info. I thought it might have been the ISP. Could you please send me the file? I sent my e-mail to you via private communication. Thanks!

Report · Sep 20, 2009

emailed ya the direct supercast file. good luck, games start in 2 hours. gotta love tech that allows football anywhere in the world.

Report · Sep 20, 2009

Hi, we are having the EXACT same problem... do you think you could help us tooo?

Report · Sep 20, 2009

hey my name is tom im in the army stationed out here in bulgaria and i have been having this same problem for 2 weeks now trying to watch the games,i downloaded and uninstalled adobe air hundreds of times, but directtv when i click there thing to install the supercast it dosnt work, i think it might be the isp aswell, would u please be able to send me the direct link or the direct file for supercast? or tell me a easy way to fix it, i dont know anything about vpn's so thats not going to work. id appreciate it if u could just send it to me thanks tom.burns421 at live dot com is a email please send it to there and put who its from in the subject so i know

Report · Sep 20, 2009

Ha, we don't understand about the vsp's either... we have downloaded and uninstalled the adobe air many times also and have had no luck.... and direct tv seems to be unhelpful as well. Could someone walk us through it please, we are in Germany and would also like to watch the games this week because we didn't get to last week due to this problem. Danke... ashleymmwhiting@yahoo.com

Report · Sep 20, 2009

Ha, we don't understand about the vsp's either... we have downloaded and uninstalled the adobe air many times also and have had no luck.... and direct tv seems to be unhelpful as well. Could someone walk us through it please, we are in Germany and would also like to watch the games this week because we didn't get to last week due to this problem. Danke... ashleymmwhiting@yahoo.com

Report · Oct 20, 2009

I am having the same problem in Cairo. Can you please email the file to me at asaucier1@verizon.net. Thanks in advance for the help.

Report · Oct 25, 2009

Same here. In the Army and deployed to the desert. Can someone email me the right files and/or point me in the right direction?

tjyatsko@gmail.com

Thanks.

Report · Nov 07, 2009

Will someone please also e-mail the file to dsmith8404@charter.net.

I am in Germany and experiencing the same problems. I have tried to install the AIR and Supercast many times, and tried the VPN with no luck. I appreciate your help if you could send me ther file for Supercast. Thank you.

Report · Sep 07, 2010

Moved discussion to the Installation Issues forum

Report · Sep 14, 2010

Followed your advice and finally got it working.

Thanks for all your insight.

Best Regards!

Report · Sep 20, 2009

I sent you a PM as well, can you please email me the AIR file, thanks much!

Report · Sep 20, 2009

Folks overseas, while we wait for him to send us the file, you can run the web version at direct.com, its right to the right of supercast (listed small as browser service)

Report · Sep 25, 2009

I'm having the exact same problem downloading supercast. I've even tried "spoofing" the IP address, but that didn't seem to work. Could you e-mail the supercast air file to me at kkrist@lycos.com? It would be very much appreciated. Thanks in advance.

Report · Sep 27, 2009

I am having the same problem dowloading supercast in France. I've spent hours the last two weeks tryting to get it to work but have not had luck. Would it be possible for someone to mail me the file as well if you have it. chadmhall8@hotmail.com It is frustrating not being able to watch my beloved Vikings and it's a big game this week! chad

Report · Sep 27, 2009

ok i've emailed anyone who's PM'ed me or put their emails on the board.

chad and carl, it seems hotmail isnt allowing my email to get to ya, so can't help ya unless you PM me another email address. it went out to all other email addy's but hotmail i've gotten it bounced back 4x each for the two of you.

sorry.

good luck to everyone and it's finally sunday thank god.

Report · Sep 27, 2009

thanks for trying my hotmail account nuzbim. can you try chad.hall@wanadoo.fr? i hope this one will let it go thru.

thanks so much for the help on this.

Report · Sep 29, 2009

Nuzbim: I'm in Moscow and having the same problem. I downloaded and installed Air from the Adobe Site but can't get the Supercast installation. Could you please send it to me too (jester4princess@hotmail.com).

THanks greatly in advance....I've missed far too many games already!!!

Mike

Report · Oct 18, 2009

Dear Nuzbim (and all others),

My story is the same as many others on this site. I'm in Indonesia and can't get supercast to work. Can you too please email me whatever VPN, AIR, or supercast files I may need to get setup. Also any instructions would be awesome. I'm hoping to watch my games tonight?!!?

Thank you in advance. Email me at limaraf@yahoo.com.

Best regards,

Rafael

Report · Sep 20, 2009

when i try to use the browser version, is says in the top left hand corner download adobe flash, and i have the newest updated one i also uninstalled and redownloaded that many of times, does anyone know anything about how to get that to work?

Report · Sep 20, 2009

are you using firefox or IE, in, Internet explore go to tools, windows update, make sure you have the latest browswer, same with Firefox. Both install latest Java and work with dtv supercast browser, using it now until that file is sent to me.

Report · Sep 20, 2009

It stll does not work for me either... did you get the file by the way? thanks...