DirecTv NFL Supercast with Adobe Air - Problem - HELP

[XQS2FLY]

I am attempting to download the DirecTv Supercast feature so I can watch NFL Sunday Ticket online.  I am unable to get Supercast to work via Adobe Air.  When I attempt to download Supercast, I get an error message (see first  screen shot) that states, "The application could not be installed because the AIR file is damaged. Try obtaining a new AIR file from the application author."  After I download Adobe Air from the Adobe website, it installs fine; however, if I attempt to install Supercast after installing Adobe Air I get an error message (see second screen shot) that states, "The application could not be installed. Try installing it again. If the problem persists, contact the application author. Error 2032."  I have the latest Adobe flash player.  I have already viewed DirecTV online FAQs and called customer service… neither have helped resolve the issue.  I have uninstalled and reinstalled all software numerous times.  I have also attempted the installs with all firewalls off.  Nothing has worked.  I get the same problem on 4 different computers (3 running Vista and 1 running XP).  Anyone have any ideas what the problem might be?  Thanks for the help.

[only1007]

have not recieved it yet

[tom42189]

i have tried both ie and firefox, i am using the newest version of java and flash player but it still is not working and no i have not recieved anything yet either

[only1007]

Fixed it

Download the adobe AIR file and install it first, here

http://get.adobe.com/air/thankyou/?installer=Adobe_AIR_1.5.2_for_Win32

then just run superfast, the update now works

enjoy!

[azdub]

hey it didnt work for me... did you get that file?

[nuzbim]

folks,

i'll email everyone that sent me a PM but it'll be at halftime.

however if you are being blocked by the ISP you will need to run a VPN. i got it downloaded and still have to run the VPN in order to get the supercast to work.

[Manbearpig88]

.

[dobiedaisee]

It looks like you're the go-to person for the DirecTv issues.  I too can't watch supercast.  I'm living in the UK and can't watch my Steelers games!

Could you send me the file that you've sent everyone else to make this work?  Do I just install the file you're sending and then it should work?

Thank you so much!  My email address is sweetnsassy11@gmail.com

[texasparrot]

Try this:

Delete all adobe AIR files from your computer

Delete all supercast files from your computer

Download Hotspot shield VPN

Make sure the hotspot shield vpn is turned on

Download the adobe air from the adobe websites (again, make sure the hotspot vpn shield is on)

Download the supercast file from the directv website 9again, make sure the vpn shield is on)

This is the only way I know how to make this work.

Jack Meek

Office: (303) 262-4407

Cell:  (303) 323-5876

jack.meek@startek.com

[CRobbins117]

I'm over here in Germany and I've been trying to download this and been doing everything you guys said. Is there anyone that can send me the file so I can download this and watch the Giant game coming on soon?    

[kidcobra97]

email address??

[takillya]

Thanks Everybody (especially you Nuzbim, O-Fest beer invitation is still open) for sending the Supercast file... I got it to work in Germany, but only with a VPN connection.

Unfortunately, there is a hesitation during the broadcast. Every 4 or 5 seconds, the broadcast wants to reload and then continues showing the game. It's got to be a problem with my download speed or?

[nuzbim]

i had the slow down last week as well, both with the vpn and without. however if you're watching it with the vpn the game will be "laggin" because it's running thru the filter of the vpn.

i'll update the page tonite if it's slow again, i know in the 1st 4 weeks it was fine, just last sunday i had issues.

[nuzbim]

you can either send me a PM or post your email on here, or better yet read txparrots post above, it's what i've been emailing everyone and they've all gotten it to work.

[RoccoMP]

Working!

Many MANY thanks you dude!

[iansanity007]

hey guys. Im in Sweden and have the exact same problem. Please let me know if you have a solution as Im getting desperate to find a way to watch the Broncos!

[nuzbim]

i've emailed the folks who sent me a PM or left their emails on the board.

i've had to use a VPN in order to get it to broadcast, but once i run the VPN it works fine, even if my team is losing.

good luck folks

[tom42189]

thanks for ur help  your link go it to download, now it lets me open it and it shows the scores and the games on the left, but when i click watch game nothing happens,  i dont know if its from slow internet connection maybe? or is that because my isp?how do u use a vpn is it easy is it just a program you download or is it hard to do if ur just using public wireless internet

[nuzbim]

ok after testing all thoughout the 1st set of games, you'll need a VPN of some sorts in order to get supercast to update, you can google a bunch of free VPN's those who PM'ed me i recommended a free one.

so download the VPN and make sure it's running then launch the Supercast, it'll ask you if you want to update, hit Yes and update supercast. once thats done it'll allow all the games and highlights. i've turned off the VPN now, as it'll slow down your bandwidth, or you can leave it on if you have a good connection.

hope this helps some people.

[iansanity007]

thanks majn! I appreciate it.

[azdub]

thank you for all your help!!!

[Rbakken]

Hi Nuzbim...

Can you also send me the Supercast file to this email:  Rbakken@yahoo.com

I'm having the same problem and I'm in Germany right now...

Thanks.

-Rich

[texasparrot]

can you please send me the email file as well. I am in the Philippines and having the same problem. Jack.meek@startek.com.  Thank you

[Rbakken]

Sure!

-Rich

[Rbakken]

Thanks Nuzbim...got everything downloaded and installed, including the VPN client.

Except...

When I try to log in, it keeps telling me I'm not signed up for Sunday Ticket (obviously I am, and have the add-on purchased as well).

Anyone else experience this?

-Rich