I keep getting:"Sorry, an error has occured."

Report · Jul 26, 2012

I have Windows 7 (32 bit) installed on my Dell Laptop.

Here's the error I keep getting:

Market Samurai

Sorry, an error has occured.

The application could not be installed because the installer file is damaged. Try obtaining a new installer file from the application author.

A little bit of history

I bought the software last year and it worked perfectly fine. Then there was a new update for Market Samurai and it never worked since on this computer. I’ve tried it on other computers and it works fine.

Here’s the last support message I got from Market Samurai

“Hi Andre,

Unfortunately I don't have good news...

The developers cannot think of anything we haven't already tried, and they too are unable to find any information about this issue - it has us all stumped!

Do you have another computer you can install Market Samurai on? Or could you do a fresh install of Windows on your computer? I know it sounds drastic, but in cases like this the easiest (and sometimes only) solution is to try a fresh install of Windows.

If you want to continue to try debugging this issue, you can ask for help on the Adobe forums, as their support staff patrol the forums and answer questions that users may have: http://forums.adobe.com/community/air/installation

I wish I could be of more help but this is an issue that neither I, or anyone else at Noble Samurai, seem to have an answer for.

I'm sorry that I was unable to help you get it to install. I'm more than happy to keep working with you on this if you have any luck with Adobe support, but I'm all out of ideas as to where to go next.

Regards,
Tom"

- - - - - - - - - - - - - -

Here’s the latest install log

[2012-07-23:19:18:12] Runtime Installer begin with version 3.3.0.3670 on Windows 7 x86

[2012-07-23:19:18:12] Commandline is: -playerVersion=11,3,300,265 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -x1 http://download.marketsamurai.com/MarketSamurai.0.88.80.air -- "installed from web"

[2012-07-23:19:18:12] No installed runtime detected

[2012-07-23:19:18:12] Invoking Application Installer for combined install

[2012-07-23:19:18:12] Launching subprocess with commandline C:\Users\Andre\AppData\Local\Temp\AIR2240.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Andre\AppData\Local\Temp\AIR2240.tmp -playerVersion=11,3,300,265 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url http://download.marketsamurai.com/MarketSamurai.0.88.80.air -- "installed from web"

[2012-07-23:19:18:13] Application Installer begin with version 3.3.0.3670 on Windows 7 x86

[2012-07-23:19:18:13] Commandline is: -runtime C:\Users\Andre\AppData\Local\Temp\AIR2240.tmp -playerVersion=11,3,300,265 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url http://download.marketsamurai.com/MarketSamurai.0.88.80.air -- "installed from web"

[2012-07-23:19:18:13] No installed runtime detected

[2012-07-23:19:18:13] Unpackaging http://download.marketsamurai.com/MarketSamurai.0.88.80.air to C:\Users\Andre\AppData\Local\Temp\fla423E.tmp

[2012-07-23:19:18:25] Application signature verified

[2012-07-23:19:18:25] Unpackaging/validation complete

[2012-07-23:19:18:33] Converting unpackaged application to a native installation package in C:\Users\Andre\AppData\Local\Temp\fla8D04.tmp

[2012-07-23:19:18:37] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: EndUpdateResource: Windows Error #5" errorID=0]

[2012-07-23:19:18:47] Application Installer end with exit code 7

[2012-07-23:19:18:47] Subprocess app installer failed (7)

[2012-07-23:19:18:47] Runtime Installer end with exit code 7

[2012-07-24:01:48:42] Runtime Installer begin with version 3.3.0.3670 on Windows 7 x86

[2012-07-24:01:48:42] Commandline is: -playerVersion=11,3,300,265 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -x1 http://download.marketsamurai.com/MarketSamurai.0.88.80.air -- "installed from web"

[2012-07-24:01:48:42] No installed runtime detected

[2012-07-24:01:48:42] Invoking Application Installer for combined install

[2012-07-24:01:48:42] Launching subprocess with commandline C:\Users\Andre\AppData\Local\Temp\AIR9EB6.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Andre\AppData\Local\Temp\AIR9EB6.tmp -playerVersion=11,3,300,265 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url http://download.marketsamurai.com/MarketSamurai.0.88.80.air -- "installed from web"

[2012-07-24:01:48:42] Application Installer begin with version 3.3.0.3670 on Windows 7 x86

[2012-07-24:01:48:42] Commandline is: -runtime C:\Users\Andre\AppData\Local\Temp\AIR9EB6.tmp -playerVersion=11,3,300,265 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url http://download.marketsamurai.com/MarketSamurai.0.88.80.air -- "installed from web"

[2012-07-24:01:48:42] No installed runtime detected

[2012-07-24:01:48:43] Unpackaging http://download.marketsamurai.com/MarketSamurai.0.88.80.air to C:\Users\Andre\AppData\Local\Temp\flaC49E.tmp

[2012-07-24:01:48:53] Application signature verified

[2012-07-24:01:48:53] Unpackaging/validation complete

[2012-07-24:01:49:00] Converting unpackaged application to a native installation package in C:\Users\Andre\AppData\Local\Temp\fla5E2.tmp

[2012-07-24:01:49:06] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: EndUpdateResource: Windows Error #5" errorID=0]

[2012-07-24:01:49:21] Application Installer end with exit code 7

[2012-07-24:01:49:21] Subprocess app installer failed (7)

[2012-07-24:01:49:21] Runtime Installer end with exit code 7

[2012-07-24:19:05:32] Runtime Installer begin with version 3.3.0.3670 on Windows 7 x86

[2012-07-24:19:05:32] Commandline is: -playerVersion=11,3,300,265 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -x1 http://download.marketsamurai.com/MarketSamurai.0.88.80.air -- "installed from web"

[2012-07-24:19:05:32] No installed runtime detected

[2012-07-24:19:05:32] Invoking Application Installer for combined install

[2012-07-24:19:05:33] Launching subprocess with commandline C:\Users\Andre\AppData\Local\Temp\AIRE367.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Andre\AppData\Local\Temp\AIRE367.tmp -playerVersion=11,3,300,265 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url http://download.marketsamurai.com/MarketSamurai.0.88.80.air -- "installed from web"

[2012-07-24:19:05:33] Application Installer begin with version 3.3.0.3670 on Windows 7 x86

[2012-07-24:19:05:33] Commandline is: -runtime C:\Users\Andre\AppData\Local\Temp\AIRE367.tmp -playerVersion=11,3,300,265 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url http://download.marketsamurai.com/MarketSamurai.0.88.80.air -- "installed from web"

[2012-07-24:19:05:33] No installed runtime detected

[2012-07-24:19:05:33] Unpackaging http://download.marketsamurai.com/MarketSamurai.0.88.80.air to C:\Users\Andre\AppData\Local\Temp\fla5C5.tmp

[2012-07-24:19:05:46] Runtime Installer begin with version 3.3.0.3670 on Windows 7 x86

[2012-07-24:19:05:46] Commandline is: -playerVersion=11,3,300,265 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -x1 http://download.marketsamurai.com/MarketSamurai.0.88.80.air -- "installed from web"

[2012-07-24:19:05:46] No installed runtime detected

[2012-07-24:19:05:46] Invoking Application Installer for combined install

[2012-07-24:19:05:46] Launching subprocess with commandline C:\Users\Andre\AppData\Local\Temp\AIR1282.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Andre\AppData\Local\Temp\AIR1282.tmp -playerVersion=11,3,300,265 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url http://download.marketsamurai.com/MarketSamurai.0.88.80.air -- "installed from web"

[2012-07-24:19:05:46] Application Installer begin with version 3.3.0.3670 on Windows 7 x86

[2012-07-24:19:05:46] Commandline is: -runtime C:\Users\Andre\AppData\Local\Temp\AIR1282.tmp -playerVersion=11,3,300,265 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url http://download.marketsamurai.com/MarketSamurai.0.88.80.air -- "installed from web"

[2012-07-24:19:05:46] No installed runtime detected

[2012-07-24:19:05:48] Unpackaging http://download.marketsamurai.com/MarketSamurai.0.88.80.air to C:\Users\Andre\AppData\Local\Temp\fla3ECF.tmp

[2012-07-24:19:05:50] Application signature verified

[2012-07-24:19:05:50] Unpackaging/validation complete

[2012-07-24:19:05:59] Application signature verified

[2012-07-24:19:05:59] Unpackaging/validation complete

[2012-07-24:19:06:00] Cancel request received

[2012-07-24:19:06:01] Application Installer end with exit code 6

[2012-07-24:19:06:01] Subprocess app installer failed (6)

[2012-07-24:19:06:01] Cancel request received

[2012-07-24:19:06:01] Runtime Installer end with exit code 6

[2012-07-24:19:06:04] Converting unpackaged application to a native installation package in C:\Users\Andre\AppData\Local\Temp\fla7C9B.tmp

[2012-07-24:19:06:11] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: EndUpdateResource: Windows Error #5" errorID=0]

[2012-07-24:19:06:17] Application Installer end with exit code 7

[2012-07-24:19:06:17] Subprocess app installer failed (7)

[2012-07-24:19:06:17] Runtime Installer end with exit code 7

[2012-07-24:19:08:42] Runtime Installer begin with version 3.3.0.3670 on Windows 7 x86

[2012-07-24:19:08:42] Commandline is:

[2012-07-24:19:08:42] No installed runtime detected

[2012-07-24:19:08:45] Relaunching with elevation

[2012-07-24:19:08:45] Launching subprocess with commandline c:\users\andre\appdata\local\temp\airc991.tmp\adobe air installer.exe -ei

[2012-07-24:19:08:50] Runtime Installer begin with version 3.3.0.3670 on Windows 7 x86

[2012-07-24:19:08:50] Commandline is: -stdio \\.\pipe\AIR_5896_0 -ei

[2012-07-24:19:08:50] No installed runtime detected

[2012-07-24:19:08:50] Starting silent runtime install. Installing runtime version 3.3.0.3670

[2012-07-24:19:08:51] Installing msi at c:\users\andre\appdata\local\temp\airc991.tmp\setup.msi with guid {65CB4C08-C47B-4A7E-A6A4-50C06ADA5FC6}

[2012-07-24:19:08:55] Runtime Installer end with exit code 0

[2012-07-24:19:08:55] Elevated install completed

[2012-07-24:19:08:59] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck

[2012-07-24:19:08:59] Runtime Installer end with exit code 0

[2012-07-24:19:09:00] Runtime Installer begin with version 3.3.0.3670 on Windows 7 x86

[2012-07-24:19:09:00] Commandline is: -installupdatecheck

[2012-07-24:19:09:00] Installed runtime (3.3.0.3670) located at c:\Program Files\Common Files\Adobe AIR

[2012-07-24:19:09:01] Performing pingback request

[2012-07-24:19:09:02] Pingback request completed with HTTP status 200

[2012-07-24:19:09:02] Starting runtime background update check

[2012-07-24:19:09:02] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.3.0.3670/update

[2012-07-24:19:09:02] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.3.0.3670/update to C:\Users\Andre\AppData\Roaming\Adobe\AIR\Updater\Background

[2012-07-24:19:09:02] Runtime update not available

[2012-07-24:19:09:02] Unpackaging cancelled

[2012-07-24:19:09:02] Runtime Installer end with exit code 0

[2012-07-24:19:09:12] Application Installer begin with version 3.3.0.3670 on Windows 7 x86

[2012-07-24:19:09:12] Commandline is: "C:\Users\Andre\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\PKM51BZ0\DomainSamurai.0.03.08.air"

[2012-07-24:19:09:12] Installed runtime (3.3.0.3670) located at c:\Program Files\Common Files\Adobe AIR

[2012-07-24:19:09:12] Unpackaging file:///C:/Users/Andre/AppData/Local/Microsoft/Windows/Temporary%20Internet%20Files/Content.IE5/PKM51BZ0/DomainSamurai.0.03.08.air to C:\Users\Andre\AppData\Local\Temp\fla5C2E.tmp

[2012-07-24:19:09:16] Application signature verified

[2012-07-24:19:09:16] Unpackaging/validation complete

[2012-07-24:19:09:16] No app located for appID 'DomainSamurai' and pubID '6E37012E1CBD7F47B14488FCC715944F3EBDCEDC.1'

[2012-07-24:19:09:20] Converting unpackaged application to a native installation package in C:\Users\Andre\AppData\Local\Temp\fla7C4D.tmp

[2012-07-24:19:09:24] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: EndUpdateResource: Windows Error #5" errorID=0]

[2012-07-24:19:09:34] Application Installer end with exit code 7

[2012-07-24:19:12:49] Application Installer begin with version 3.3.0.3670 on Windows 7 x86

[2012-07-24:19:12:49] Commandline is: "C:\Users\Andre\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\T2LCMD54\DomainSamurai.0.03.08.air"

[2012-07-24:19:12:49] Installed runtime (3.3.0.3670) located at c:\Program Files\Common Files\Adobe AIR

[2012-07-24:19:12:50] Unpackaging file:///C:/Users/Andre/AppData/Local/Microsoft/Windows/Temporary%20Internet%20Files/Content.IE5/T2LCMD54/DomainSamurai.0.03.08.air to C:\Users\Andre\AppData\Local\Temp\flaAF3D.tmp

[2012-07-24:19:12:56] Application signature verified

[2012-07-24:19:12:56] Unpackaging/validation complete

[2012-07-24:19:12:56] No app located for appID 'DomainSamurai' and pubID '6E37012E1CBD7F47B14488FCC715944F3EBDCEDC.1'

[2012-07-24:19:13:00] Converting unpackaged application to a native installation package in C:\Users\Andre\AppData\Local\Temp\flaD7D4.tmp

[2012-07-24:19:13:05] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: EndUpdateResource: Windows Error #5" errorID=0]

[2012-07-24:19:13:13] Application Installer end with exit code 7

___

Here’s some conversation with Market Samurai's support and steps of what I’ve done so far:

Ok, I just tried every step detailed in your e-mail below

"It appears there is a corrupt or damaged file that is preventing the install from happening.

First, uninstall both Market Samurai and Adobe AIR using the Control Panel's "Add/Remove Programs" area (in XP) or "Uninstall a Program" (Vista and Win7)

Then go to http://support.microsoft.com/mats/Program_Install_and_Uninstall/en-us to run "Microsoft Fix-It", which is designed to clean up problems which can get in the way of uninstalling and reinstalling software.

As an alternative, download and install "Revo Uninstaller" which is available on a free 30-day trial from http://www.revouninstaller.com/revo_uninstaller_free_download.html - this should help you remove any traces of Adobe AIR from your system which may be hanging around and blocking a proper reinstall.

Perform a search on your hard drive for all files that end in ".air" - delete these, as your computer may be caching the corrupt file, preventing you from downloading a new copy of the file (here's an illustration of how to find the Search feature http://goo.gl/q0inI on all versions of Windows)

Be sure to check that there are no AIR (files with the extension .air) in C:\Program Files\Common Files\ - delete any you find.

Download the Market Samurai AIR file again from your personalized download page linked below - use the link under option 2, Manual install - and try reinstalling again."

I did the advanced remove with the revo, uninstalled adobe air and market samurai, conducted a search on my pc for .air and made sure to delete everything, plus did a restart. And I still get the same error.

Here’s more steps that I’ve taken

"Hi Andre,

Let's check/try a couple of other things...

#1: Your user account may have restricted access on your computer.
The most common cause is that you are using a restricted access account on your computer - and the restrictions on your account are affecting the installation of Market Samurai.

You can find detailed instructions on checking and adjusting this here: http://goo.gl/L7sHB

After this, try installing Market Samurai again.

#2: The User Account Control (UAC) may be turned off
(this will affect only users with Windows Vista or Windows 7)

This can be checked by going to "Start" > "Control Panel" > "User Accounts". From there, open UAC and make sure it's enabled. (On Windows Vista it's a simple checkbox; on Windows 7, the slider can be set anywhere except the bottom-most setting)

More detailed instructions are available -
Windows Vista: http://windows.microsoft.com/en-AU/windows-vista/Turn-User-Account-Control-on-or-off
Windows 7: http://support.microsoft.com/kb/975787

Then retry the installation.

Let me know how it goes."

My reply

Negative sir, I've tried the steps above and still no success. My account is already operating as an administrator then I clicked on "change user account control settings" (I have windows 7) and changed the setting from default to "never notify and still no success.

I've changed the User Account Settings from Default to Always Notify me (which is the opposite of last time), tried reinstalling the software (market samurai) and I still get the same error. So I proceeded with the manual install of adobe air which was ok then I tried the new information that you've given me (for the other product) above and I get the same error. Oh yeah, and I've also tried running the "Fix it" from Windows and no success.

It seems that I can’t install any of the Market Samurai nor the Domain Name Samurai from this publisher. Yet I have the Livescibe Pen which is working fine.

Do you have any other solutions other than trying to reinstall windows?

Thanks, André

Report · Jul 26, 2012

Hi Andre,

Could you try right clicking on the .air file and selecting "run as administrator" to see if that helps?

Chris

Report · Jul 26, 2012

As you can see below, when I right click, I have no such option. In the User Account Settings, I'm operating as the "System Administrator".

Any other suggestions?

Report · Jul 26, 2012

Ok, let's try this.

Navigate to

64bit system: C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0

32bit system: C:\Program Files\Common Files\Adobe AIR\Versions\1.0

Right click and select "run as administrator" on the Adobe AIR Application Installer.exe file.

Navigate to your .air installer and click the open button.

Report · Jul 26, 2012

Negative, I tried what you said, gone to C:\Program Files\Common Files\Adobe AIR\Versions\1.0 (as I have a 32 bit system), right clicked, chose run as administrator then select the appropriate .air file and I still get the same error.

Any other suggestions?

Report · Jul 26, 2012

hmm... Would you be up for doing a desktop sharing session tomorrow? I could take a look at your system to see if I can spot anything that might be going wrong.

If you're up for that, shoot an email to ccampbel@adobe.com.

Chris

Report · Jun 17, 2013

Hi Chris I just sent you an e-mail. I know it's been a while but am now ready to do the desktop sharing so we can fix this issue.

Report · Feb 09, 2014

I had this same problem (I thought all hope was lost) and just solved it by completely uninstalling adobe air. Installing an older version of Air from here http://helpx.adobe.com/air/kb/archived-air-sdk-version.html - When the old air asks if you want to upgrade to latest version click yes and allow the upgrade- then install Market Samurai. It worked for me. Good Luck

Report · Dec 20, 2016

I did tried the last step from BHedley and that also not help.

Report · Jan 18, 2018

I realise this is a bit of an old post but I was just experiencing the same problem when trying to update Market Samurai after updating my Adobe Air installation and getting the #5100 error. I solved it very easily by running Market Samurai as an administrator (right click option on the desktop icon) and then when it prompted to update whilst already having administrator privileges to worked fine.

Hope this helps somebody.