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Pandora App / Adobe AIR misbehaving

Guest
Jul 16, 2016 Jul 16, 2016

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The machine is a Dell Precision M6600 laptop; 8GB RAM; Windows 10 Pro, 64-bit; Intel i7 processor; NVidia Driver Version 353.62 (Optimus graphics ~ switching between onboard Intel graphics and Nvidia graphics).  The Adobe AIR version is 22.0.0.153.

I broached this problem with Pandora (online music player) and they promptly pointed me in this direction.  The Pandora App (AIR-based) experiences several different problems when running. It is a subscription-based app so it's aggravating to be paying a monthly fee to Pandora for something that doesn't function properly. At various times, it will just stop playing and "hang." Sometimes I may have only been listening to Pandora for a short while and I get a nag from the App, "Are You Still Listening?"  If I'm just running it in the tray, I don't see the nag and the music will quit playing in short order.  Sometimes it will stop for no apparent reason whatsoever, though play can be started. Sometimes when it hangs up it's more serious and I have to exit the app and restart it (various player functions appear to be live when it hangs like this but they don't work).  I have tried uninstalling, with and without Revo Uninstaller, and reinstalling both the Pandora app and Adobe AIR, to no avail.  From the Adobe AIR's FAQ page, I gather there has been some incompatibility with some machines that utilize NVidia's Optimus graphics switching, though I see no method of altering that specifically for this problem.  I appreciate any advice that can be shared.  Here is the Install.log file copies and pasted, if that's of any help:

[2016-06-08:10:00:54] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck

[2016-06-08:10:00:55] Runtime Installer begin with version 21.0.0.215 on Windows 10 x86

[2016-06-08:10:00:55] Commandline is: -updatecheck

[2016-06-08:10:00:55] Installed runtime (21.0.0.215) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2016-06-08:10:00:55] Performing pingback request

[2016-06-08:10:00:55] Starting runtime background update check

[2016-06-08:10:00:55] Clearing unused background update directory

[2016-06-08:10:00:55] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/21.0.0.215/update

[2016-06-08:10:00:55] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/21.0.0.215/update to C:\Users\His Royal Highness\AppData\Roaming\Adobe\AIR\Updater\Background

[2016-06-08:10:00:57] Runtime update not available

[2016-06-08:10:00:57] Unpackaging cancelled

[2016-06-08:10:00:57] Runtime Installer end with exit code 0

[2016-06-16:13:07:47] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck

[2016-06-16:13:07:48] Runtime Installer begin with version 21.0.0.215 on Windows 10 x86

[2016-06-16:13:07:48] Commandline is: -updatecheck

[2016-06-16:13:07:48] Installed runtime (21.0.0.215) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2016-06-16:13:07:48] Performing pingback request

[2016-06-16:13:07:48] Starting runtime background update check

[2016-06-16:13:07:48] Clearing unused background update directory

[2016-06-16:13:07:48] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/21.0.0.215/update

[2016-06-16:13:07:48] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/21.0.0.215/update to C:\Users\His Royal Highness\AppData\Roaming\Adobe\AIR\Updater\Background

[2016-06-16:13:07:56] Unpackaging complete

[2016-06-16:13:07:57] Download success

[2016-06-16:13:07:57] Runtime updated downloaded

[2016-06-16:13:08:04] User has selected immediate install of the update

[2016-06-16:13:08:04] Starting runtime background update installation

[2016-06-16:13:08:04] Launching subprocess with commandline C:\Users\His Royal Highness\AppData\Roaming\Adobe\AIR\Updater\Background\updater -update

[2016-06-16:13:08:04] Runtime updater successfully launched

[2016-06-16:13:08:04] Runtime Installer end with exit code 0

[2016-06-16:13:08:07] Runtime Installer begin with version 22.0.0.153 on Windows 10 x86

[2016-06-16:13:08:07] Commandline is: -update

[2016-06-16:13:08:07] Installed runtime (21.0.0.215) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2016-06-16:13:08:14] Relaunching with elevation

[2016-06-16:13:08:14] Launching subprocess with commandline c:\users\hisroy~1\appdata\local\temp\aird5fe.tmp\adobe air installer.exe -ei

[2016-06-16:13:08:15] Runtime Installer begin with version 22.0.0.153 on Windows 10 x86

[2016-06-16:13:08:15] Commandline is: -stdio \\.\pipe\AIR_6604_0 -ei

[2016-06-16:13:08:15] Installed runtime (21.0.0.215) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2016-06-16:13:08:15] Starting silent runtime update. Updating runtime from version 21.0.0.215 to version 22.0.0.153

[2016-06-16:13:08:15] Installing msi at c:\users\hisroy~1\appdata\local\temp\aird5fe.tmp\setup.msi with guid {F2E04A40-3EA7-42F8-B7CC-B6E7A39DC150}

[2016-06-16:13:08:22] Runtime Installer end with exit code 0

[2016-06-16:13:08:22] Elevated install completed

[2016-06-16:13:08:25] Runtime Installer end with exit code 0

[2016-06-16:13:08:58] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck

[2016-06-16:13:08:58] Runtime Installer begin with version 22.0.0.153 on Windows 10 x86

[2016-06-16:13:08:58] Commandline is: -updatecheck

[2016-06-16:13:08:58] Installed runtime (22.0.0.153) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2016-06-16:13:08:59] Performing pingback request

[2016-06-16:13:08:59] Starting runtime background update check

[2016-06-16:13:08:59] Clearing unused background update directory

[2016-06-16:13:08:59] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/22.0.0.153/update

[2016-06-16:13:08:59] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/22.0.0.153/update to C:\Users\His Royal Highness\AppData\Roaming\Adobe\AIR\Updater\Background

[2016-06-16:13:09:00] Runtime update not available

[2016-06-16:13:09:00] Unpackaging cancelled

[2016-06-16:13:09:00] Runtime Installer end with exit code 0

[2016-06-23:21:49:32] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck

[2016-06-23:21:49:32] Runtime Installer begin with version 22.0.0.153 on Windows 10 x86

[2016-06-23:21:49:32] Commandline is: -updatecheck

[2016-06-23:21:49:32] Installed runtime (22.0.0.153) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2016-06-23:21:49:33] Performing pingback request

[2016-06-23:21:49:33] Starting runtime background update check

[2016-06-23:21:49:33] Clearing unused background update directory

[2016-06-23:21:49:33] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/22.0.0.153/update

[2016-06-23:21:49:33] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/22.0.0.153/update to C:\Users\His Royal Highness\AppData\Roaming\Adobe\AIR\Updater\Background

[2016-06-23:21:49:35] Runtime update not available

[2016-06-23:21:49:35] Unpackaging cancelled

[2016-06-23:21:49:35] Runtime Installer end with exit code 0

[2016-06-30:23:52:05] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck

[2016-06-30:23:52:06] Runtime Installer begin with version 22.0.0.153 on Windows 10 x86

[2016-06-30:23:52:06] Commandline is: -updatecheck

[2016-06-30:23:52:06] Installed runtime (22.0.0.153) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2016-06-30:23:52:06] Performing pingback request

[2016-06-30:23:52:06] Starting runtime background update check

[2016-06-30:23:52:06] Clearing unused background update directory

[2016-06-30:23:52:06] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/22.0.0.153/update

[2016-06-30:23:52:06] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/22.0.0.153/update to C:\Users\His Royal Highness\AppData\Roaming\Adobe\AIR\Updater\Background

[2016-06-30:23:52:07] Runtime update not available

[2016-06-30:23:52:07] Unpackaging cancelled

[2016-06-30:23:52:07] Runtime Installer end with exit code 0

[2016-07-08:14:29:17] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck

[2016-07-08:14:29:17] Runtime Installer begin with version 22.0.0.153 on Windows 10 x86

[2016-07-08:14:29:17] Commandline is: -updatecheck

[2016-07-08:14:29:17] Installed runtime (22.0.0.153) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2016-07-08:14:29:18] Performing pingback request

[2016-07-08:14:29:18] Starting runtime background update check

[2016-07-08:14:29:18] Clearing unused background update directory

[2016-07-08:14:29:18] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/22.0.0.153/update

[2016-07-08:14:29:18] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/22.0.0.153/update to C:\Users\His Royal Highness\AppData\Roaming\Adobe\AIR\Updater\Background

[2016-07-08:14:29:19] Runtime update not available

[2016-07-08:14:29:19] Unpackaging cancelled

[2016-07-08:14:29:19] Runtime Installer end with exit code 0

[2016-07-15:19:04:59] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck

[2016-07-15:19:04:59] Runtime Installer begin with version 22.0.0.153 on Windows 10 x86

[2016-07-15:19:04:59] Commandline is: -updatecheck

[2016-07-15:19:04:59] Installed runtime (22.0.0.153) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2016-07-15:19:05:00] Performing pingback request

[2016-07-15:19:05:00] Starting runtime background update check

[2016-07-15:19:05:00] Clearing unused background update directory

[2016-07-15:19:05:00] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/22.0.0.153/update

[2016-07-15:19:05:00] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/22.0.0.153/update to C:\Users\His Royal Highness\AppData\Roaming\Adobe\AIR\Updater\Background

[2016-07-15:19:05:01] Runtime update not available

[2016-07-15:19:05:01] Unpackaging cancelled

[2016-07-15:19:05:01] Runtime Installer end with exit code 0

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Guest
Aug 04, 2016 Aug 04, 2016

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