"Getting ready to install this application..." then crashes

Report · Oct 20, 2010

I recently installed AIR 2.0.4, but at the end of the installation, and during installation of the app I need, I get an error message. Within seconds of initiating the install for the app, I get the message that "Adobe AIR Application Installer has encountered a problem and needs to close. I have Windows XP sp3

The install log is here:

[2010-10-20:12:15:55] Starting app install of file:///C:/Documents%20and%20Settings/HP_Administrator/Desktop/activation.air
[2010-10-20:12:15:55] UI SWF load is complete
[2010-10-20:12:15:55] UI initialized
[2010-10-20:12:15:55] beginning UI styling
[2010-10-20:12:15:55] UI styling complete
[2010-10-20:12:15:55] Unpackaging to C:\Documents and Settings\HP_Administrator\Local Settings\Temp\fla412.tmp

Report · Oct 20, 2010

Hi,

Have you had any previous version of AIR installed? When installing 2.0.4, are you doing this as a stand alone install or is this part of the application install? Finally, is this the full contents of the AIR installer log?

Thanks,

Chris

Report · Oct 20, 2010

I had more in the installer log, but I cleared it out and then uninstalled, reinstalled, and then tried to run the app, after which I got that log. I tried installing multiple versions of AIR before, but always uninstalled before installing. This was a stand alone install as well. The log before I cleared it out was this(there might be a lot of repetition since I tried over and over again).

EDIT: I've tried as many possible solutions as I could find through the support FAQ, looking through other threads, and through other sites, but none have worked so far.

[2010-10-19:16:08:32] Performing runtime install
[2010-10-19:16:08:32] UI SWF load is complete
[2010-10-19:16:08:33] UI initialized
[2010-10-19:16:08:33] starting user confirmation
[2010-10-19:16:08:33] Version of this installer: 2.0.4.13090
[2010-10-19:16:08:33] Installed version: 1.5.3.9120
[2010-10-19:16:08:33] Installation type: patchNewer
[2010-10-19:16:08:35] Performing runtime install
[2010-10-19:16:08:35] UI SWF load is complete
[2010-10-19:16:08:36] UI initialized
[2010-10-19:16:08:36] starting user confirmation
[2010-10-19:16:08:36] Version of this installer: 2.0.4.13090
[2010-10-19:16:08:36] Installed version: 1.5.3.9120
[2010-10-19:16:08:36] Installation type: patchNewer
[2010-10-19:16:08:38] begin quitting
[2010-10-19:16:08:41] starting install
[2010-10-19:16:08:41] Scheduling runtime installation operations
[2010-10-19:16:08:41] Active AIR product GUID is {A2BCA9F1-566C-4805-97D1-7FDC93386723}
[2010-10-19:16:08:41] Scheduling an MSI install operation
[2010-10-19:16:08:41] Beginning runtime installation
[2010-10-19:16:08:41] Beginning install
[2010-10-19:16:08:41] Installing c:\docume~1\hp_adm~1\locals~1\temp\air137f.tmp\setup.msi
[2010-10-19:16:08:46] Copying C:\Documents and Settings\Default User\Application Data\Macromedia\Flash Player\www.macromedia.com\bin\airappinstaller\airappinstaller.exe to C:\Documents and Settings\HP_Administrator\Local Settings\Temp\fla1387.tmp\temp
[2010-10-19:16:08:46] Deleting C:\Documents and Settings\Default User\Application Data\Macromedia\Flash Player\www.macromedia.com\bin\airappinstaller\airappinstaller.exe
[2010-10-19:16:08:46] Copying C:\DOCUME~1\HP_ADM~1\LOCALS~1\Temp\AIR137F.tmp\Adobe AIR\Versions\1.0\Resources\airappinstaller.exe to C:\Documents and Settings\Default User\Application Data\Macromedia\Flash Player\www.macromedia.com\bin\airappinstaller\airappinstaller.exe
[2010-10-19:16:08:46] Copying C:\Documents and Settings\Default User\Application Data\Macromedia\Flash Player\www.macromedia.com\bin\airappinstaller\digest.s to C:\Documents and Settings\HP_Administrator\Local Settings\Temp\fla1388.tmp\temp
[2010-10-19:16:08:46] Deleting C:\Documents and Settings\Default User\Application Data\Macromedia\Flash Player\www.macromedia.com\bin\airappinstaller\digest.s
[2010-10-19:16:08:46] Copying C:\DOCUME~1\HP_ADM~1\LOCALS~1\Temp\AIR137F.tmp\Adobe AIR\Versions\1.0\Resources\digest.s to C:\Documents and Settings\Default User\Application Data\Macromedia\Flash Player\www.macromedia.com\bin\airappinstaller\digest.s
[2010-10-19:16:08:46] Execution complete; beginning commit phase
[2010-10-19:16:08:46] Deleting C:\Documents and Settings\HP_Administrator\Local Settings\Temp\fla1387.tmp\temp
[2010-10-19:16:08:46] Deleting C:\Documents and Settings\HP_Administrator\Local Settings\Temp\fla1388.tmp\temp
[2010-10-19:16:08:46] Commit complete
[2010-10-19:16:08:46] install complete
[2010-10-19:16:08:49] begin quitting
[2010-10-19:16:08:57] UI SWF load is complete
[2010-10-19:16:08:57] UI initialized
[2010-10-19:16:16:28] Starting app install of file:///C:/Documents%20and%20Settings/HP_Administrator/Desktop/activation.air
[2010-10-19:16:16:28] UI SWF load is complete
[2010-10-19:16:16:28] UI initialized
[2010-10-19:16:16:28] beginning UI styling
[2010-10-19:16:16:28] UI styling complete
[2010-10-19:16:16:28] Unpackaging to C:\Documents and Settings\HP_Administrator\Local Settings\Temp\fla138F.tmp
[2010-10-19:16:16:57] Starting app install of file:///C:/Documents%20and%20Settings/HP_Administrator/Desktop/activation.air
[2010-10-19:16:16:57] UI SWF load is complete
[2010-10-19:16:16:58] UI initialized
[2010-10-19:16:16:58] beginning UI styling
[2010-10-19:16:16:58] UI styling complete
[2010-10-19:16:16:58] Unpackaging to C:\Documents and Settings\HP_Administrator\Local Settings\Temp\fla1390.tmp
[2010-10-19:16:18:37] Performing runtime install
[2010-10-19:16:18:37] UI SWF load is complete
[2010-10-19:16:18:37] UI initialized
[2010-10-19:16:18:37] starting user confirmation
[2010-10-19:16:18:37] Version of this installer: 2.0.4.13090
[2010-10-19:16:18:37] Installed version: 2.0.4.13090
[2010-10-19:16:18:37] Installation type: patchSame
[2010-10-19:16:18:41] begin quitting
[2010-10-19:16:18:41] UI SWF load is complete
[2010-10-19:16:18:42] UI initialized
[2010-10-19:16:18:45] Starting app install of file:///C:/Documents%20and%20Settings/HP_Administrator/Desktop/activation.air
[2010-10-19:16:18:45] UI SWF load is complete
[2010-10-19:16:18:46] UI initialized
[2010-10-19:16:18:46] beginning UI styling
[2010-10-19:16:18:46] UI styling complete
[2010-10-19:16:18:46] Unpackaging to C:\Documents and Settings\HP_Administrator\Local Settings\Temp\fla1396.tmp
[2010-10-19:16:19:18] UI SWF load is complete
[2010-10-19:16:19:18] UI initialized
[2010-10-19:16:19:18] starting user confirmation
[2010-10-19:16:19:18] Version of this installer: 2.0.4.13090
[2010-10-19:16:19:18] Installed version: 2.0.4.13090
[2010-10-19:16:19:18] Installation type: patchSame
[2010-10-19:16:19:22] starting uninstall
[2010-10-19:16:19:22] Scheduling an MSI uninstall operation for active product GUID {B194272D-1F92-46DF-99EB-8D5CE91CB4EC}
[2010-10-19:16:19:22] Beginning install
[2010-10-19:16:19:22] Uninstalling product w/ GUID {B194272D-1F92-46DF-99EB-8D5CE91CB4EC}
[2010-10-19:16:19:39] Copying C:\Documents and Settings\Default User\Application Data\Macromedia\Flash Player\www.macromedia.com\bin\airappinstaller to C:\Documents and Settings\HP_Administrator\Local Settings\Temp\fla139A.tmp\temp
[2010-10-19:16:19:39] Deleting C:\Documents and Settings\Default User\Application Data\Macromedia\Flash Player\www.macromedia.com\bin\airappinstaller
[2010-10-19:16:19:39] Execution complete; beginning commit phase
[2010-10-19:16:19:39] Deleting C:\Documents and Settings\HP_Administrator\Local Settings\Temp\fla139A.tmp\temp
[2010-10-19:16:19:39] Commit complete
[2010-10-19:16:19:39] install complete
[2010-10-19:16:19:39] begin quitting
[2010-10-19:16:19:54] Performing runtime install
[2010-10-19:16:19:54] UI SWF load is complete
[2010-10-19:16:19:55] UI initialized
[2010-10-19:16:19:55] starting user confirmation
[2010-10-19:16:19:55] Version of this installer: 2.0.4.13090
[2010-10-19:16:19:55] Installation type: new
[2010-10-19:16:19:59] starting install
[2010-10-19:16:19:59] Scheduling runtime installation operations
[2010-10-19:16:19:59] Scheduling an MSI install operation
[2010-10-19:16:19:59] Beginning runtime installation
[2010-10-19:16:19:59] Beginning install
[2010-10-19:16:19:59] Installing c:\docume~1\hp_adm~1\locals~1\temp\air139b.tmp\setup.msi
[2010-10-19:16:20:01] Copying C:\DOCUME~1\HP_ADM~1\LOCALS~1\Temp\AIR139B.tmp\Adobe AIR\Versions\1.0\Resources\airappinstaller.exe to C:\Documents and Settings\Default User\Application Data\Macromedia\Flash Player\www.macromedia.com\bin\airappinstaller\airappinstaller.exe
[2010-10-19:16:20:01] Copying C:\DOCUME~1\HP_ADM~1\LOCALS~1\Temp\AIR139B.tmp\Adobe AIR\Versions\1.0\Resources\digest.s to C:\Documents and Settings\Default User\Application Data\Macromedia\Flash Player\www.macromedia.com\bin\airappinstaller\digest.s
[2010-10-19:16:20:01] Execution complete; beginning commit phase
[2010-10-19:16:20:01] Commit complete
[2010-10-19:16:20:01] install complete
[2010-10-19:16:20:03] begin quitting
[2010-10-19:16:20:05] UI SWF load is complete
[2010-10-19:16:20:05] UI initialized
[2010-10-19:16:20:13] Starting app install of file:///C:/Documents%20and%20Settings/HP_Administrator/Desktop/activation.air
[2010-10-19:16:20:13] UI SWF load is complete
[2010-10-19:16:20:14] UI initialized
[2010-10-19:16:20:14] beginning UI styling
[2010-10-19:16:20:14] UI styling complete
[2010-10-19:16:20:14] Unpackaging to C:\Documents and Settings\HP_Administrator\Local Settings\Temp\fla13A0.tmp
[2010-10-19:16:35:34] Starting silent app install of file:///C:/DOCUME~1/HP_ADM~1/LOCALS~1/Temp/EAACCE~1/ACTIVA~1.AIR
[2010-10-19:16:35:34] UI SWF load is complete
[2010-10-19:16:35:35] UI initialized
[2010-10-19:16:35:35] Unpackaging to C:\Documents and Settings\HP_Administrator\Local Settings\Temp\fla13C1.tmp
[2010-10-20:08:04:57] Performing runtime install
[2010-10-20:08:04:57] UI SWF load is complete
[2010-10-20:08:04:58] UI initialized
[2010-10-20:08:04:58] starting user confirmation
[2010-10-20:08:04:58] Version of this installer: 2.0.4.13090
[2010-10-20:08:04:58] Installed version: 2.0.4.13090
[2010-10-20:08:04:58] Installation type: patchSame
[2010-10-20:08:04:59] begin quitting
[2010-10-20:08:05:01] UI SWF load is complete
[2010-10-20:08:05:02] UI initialized
[2010-10-20:08:05:03] Starting app install of file:///C:/Documents%20and%20Settings/HP_Administrator/Desktop/activation.air
[2010-10-20:08:05:03] UI SWF load is complete
[2010-10-20:08:05:03] UI initialized
[2010-10-20:08:05:03] beginning UI styling
[2010-10-20:08:05:03] UI styling complete
[2010-10-20:08:05:04] Unpackaging to C:\Documents and Settings\HP_Administrator\Local Settings\Temp\fla301.tmp
[2010-10-20:08:05:10] Starting app install of file:///C:/Documents%20and%20Settings/HP_Administrator/Desktop/activation.air
[2010-10-20:08:05:10] UI SWF load is complete
[2010-10-20:08:05:10] UI initialized
[2010-10-20:08:05:10] beginning UI styling
[2010-10-20:08:05:10] UI styling complete
[2010-10-20:08:05:10] Unpackaging to C:\Documents and Settings\HP_Administrator\Local Settings\Temp\fla302.tmp
[2010-10-20:10:51:26] Starting app install of https://data.nasdaq.com/marketreplay/MarketReplay.air
[2010-10-20:10:51:26] UI SWF load is complete
[2010-10-20:10:51:27] UI initialized
[2010-10-20:10:51:27] beginning UI styling
[2010-10-20:10:51:27] UI styling complete
[2010-10-20:10:51:27] Downloading file to C:\Documents and Settings\HP_Administrator\Local Settings\Temp\fla321.tmp
[2010-10-20:10:52:27] Starting app install of file:///C:/Documents%20and%20Settings/HP_Administrator/Desktop/activation.air
[2010-10-20:10:52:27] UI SWF load is complete
[2010-10-20:10:52:28] UI initialized
[2010-10-20:10:52:28] beginning UI styling
[2010-10-20:10:52:28] UI styling complete
[2010-10-20:10:52:28] Unpackaging to C:\Documents and Settings\HP_Administrator\Local Settings\Temp\fla324.tmp
[2010-10-20:10:53:19] Starting app install of file:///C:/Documents%20and%20Settings/HP_Administrator/Desktop/activation.air
[2010-10-20:10:53:19] UI SWF load is complete
[2010-10-20:10:53:20] UI initialized
[2010-10-20:10:53:20] beginning UI styling
[2010-10-20:10:53:20] UI styling complete
[2010-10-20:10:53:20] Unpackaging to C:\Documents and Settings\HP_Administrator\Local Settings\Temp\fla325.tmp
[2010-10-20:10:56:43] Starting app install of https://data.nasdaq.com/marketreplay/MarketReplay.air
[2010-10-20:10:56:43] UI SWF load is complete
[2010-10-20:10:56:44] UI initialized
[2010-10-20:10:56:44] beginning UI styling
[2010-10-20:10:56:44] UI styling complete
[2010-10-20:10:56:44] Downloading file to C:\Documents and Settings\HP_Administrator\Local Settings\Temp\fla367.tmp
[2010-10-20:11:08:40] Starting app install of file:///C:/Documents%20and%20Settings/HP_Administrator/Desktop/activation.air
[2010-10-20:11:08:40] UI SWF load is complete
[2010-10-20:11:08:41] UI initialized
[2010-10-20:11:08:41] beginning UI styling
[2010-10-20:11:08:41] UI styling complete
[2010-10-20:11:08:41] Unpackaging to C:\Documents and Settings\HP_Administrator\Local Settings\Temp\fla2F7.tmp
[2010-10-20:11:14:32] waiting to receive open event
[2010-10-20:11:14:32] UI SWF load is complete
[2010-10-20:11:14:33] UI initialized
[2010-10-20:11:14:33] enter waitingForOpen
[2010-10-20:11:14:36] waitingForOpen canceled
[2010-10-20:11:14:36] starting cleanup of temporary files
[2010-10-20:11:14:36] application installer exiting
[2010-10-20:11:15:44] UI SWF load is complete
[2010-10-20:11:15:44] UI initialized
[2010-10-20:11:15:44] starting user confirmation
[2010-10-20:11:15:44] Version of this installer: 2.0.4.13090
[2010-10-20:11:15:44] Installed version: 2.0.4.13090
[2010-10-20:11:15:44] Installation type: patchSame
[2010-10-20:11:15:47] starting uninstall
[2010-10-20:11:15:47] Scheduling an MSI uninstall operation for active product GUID {B194272D-1F92-46DF-99EB-8D5CE91CB4EC}
[2010-10-20:11:15:47] Beginning install
[2010-10-20:11:15:47] Uninstalling product w/ GUID {B194272D-1F92-46DF-99EB-8D5CE91CB4EC}
[2010-10-20:11:16:01] Copying C:\Documents and Settings\Default User\Application Data\Macromedia\Flash Player\www.macromedia.com\bin\airappinstaller to C:\Documents and Settings\HP_Administrator\Local Settings\Temp\fla327.tmp\temp
[2010-10-20:11:16:01] Deleting C:\Documents and Settings\Default User\Application Data\Macromedia\Flash Player\www.macromedia.com\bin\airappinstaller
[2010-10-20:11:16:01] Execution complete; beginning commit phase
[2010-10-20:11:16:01] Deleting C:\Documents and Settings\HP_Administrator\Local Settings\Temp\fla327.tmp\temp
[2010-10-20:11:16:01] Commit complete
[2010-10-20:11:16:01] install complete
[2010-10-20:11:16:02] begin quitting
[2010-10-20:11:16:49] Performing runtime install
[2010-10-20:11:16:49] UI SWF load is complete
[2010-10-20:11:16:50] UI initialized
[2010-10-20:11:16:50] starting user confirmation
[2010-10-20:11:16:50] Version of this installer: 2.0.4.13090
[2010-10-20:11:16:50] Installation type: new
[2010-10-20:11:16:52] starting install
[2010-10-20:11:16:53] Scheduling runtime installation operations
[2010-10-20:11:16:53] Scheduling an MSI install operation
[2010-10-20:11:16:53] Beginning runtime installation
[2010-10-20:11:16:53] Beginning install
[2010-10-20:11:16:53] Installing c:\docume~1\hp_adm~1\locals~1\temp\air328.tmp\setup.msi
[2010-10-20:11:16:54] Copying C:\DOCUME~1\HP_ADM~1\LOCALS~1\Temp\AIR328.tmp\Adobe AIR\Versions\1.0\Resources\airappinstaller.exe to C:\Documents and Settings\Default User\Application Data\Macromedia\Flash Player\www.macromedia.com\bin\airappinstaller\airappinstaller.exe
[2010-10-20:11:16:54] Copying C:\DOCUME~1\HP_ADM~1\LOCALS~1\Temp\AIR328.tmp\Adobe AIR\Versions\1.0\Resources\digest.s to C:\Documents and Settings\Default User\Application Data\Macromedia\Flash Player\www.macromedia.com\bin\airappinstaller\digest.s
[2010-10-20:11:16:54] Execution complete; beginning commit phase
[2010-10-20:11:16:55] Commit complete
[2010-10-20:11:16:55] install complete
[2010-10-20:11:16:57] begin quitting
[2010-10-20:11:16:58] UI SWF load is complete
[2010-10-20:11:16:58] UI initialized
[2010-10-20:11:20:41] Performing runtime install
[2010-10-20:11:20:41] UI SWF load is complete
[2010-10-20:11:20:41] UI initialized
[2010-10-20:11:20:41] starting user confirmation
[2010-10-20:11:20:41] Version of this installer: 2.0.4.13090
[2010-10-20:11:20:41] Installed version: 2.0.4.13090
[2010-10-20:11:20:41] Installation type: patchSame
[2010-10-20:11:20:44] begin quitting
[2010-10-20:11:20:44] UI SWF load is complete
[2010-10-20:11:20:44] UI initialized
[2010-10-20:11:20:51] Starting app install of file:///C:/Documents%20and%20Settings/HP_Administrator/Desktop/activation.air
[2010-10-20:11:20:51] UI SWF load is complete
[2010-10-20:11:20:52] UI initialized
[2010-10-20:11:20:52] beginning UI styling
[2010-10-20:11:20:52] UI styling complete
[2010-10-20:11:20:52] Unpackaging to C:\Documents and Settings\HP_Administrator\Local Settings\Temp\fla334.tmp
[2010-10-20:11:30:29] UI SWF load is complete
[2010-10-20:11:30:30] UI initialized
[2010-10-20:11:30:30] starting user confirmation
[2010-10-20:11:30:30] Version of this installer: 2.0.4.13090
[2010-10-20:11:30:30] Installed version: 2.0.4.13090
[2010-10-20:11:30:30] Installation type: patchSame
[2010-10-20:11:30:31] starting uninstall
[2010-10-20:11:30:31] Scheduling an MSI uninstall operation for active product GUID {B194272D-1F92-46DF-99EB-8D5CE91CB4EC}
[2010-10-20:11:30:31] Beginning install
[2010-10-20:11:30:31] Uninstalling product w/ GUID {B194272D-1F92-46DF-99EB-8D5CE91CB4EC}
[2010-10-20:11:30:44] Copying C:\Documents and Settings\Default User\Application Data\Macromedia\Flash Player\www.macromedia.com\bin\airappinstaller to C:\Documents and Settings\HP_Administrator\Local Settings\Temp\fla346.tmp\temp
[2010-10-20:11:30:44] Deleting C:\Documents and Settings\Default User\Application Data\Macromedia\Flash Player\www.macromedia.com\bin\airappinstaller
[2010-10-20:11:30:44] Execution complete; beginning commit phase
[2010-10-20:11:30:44] Deleting C:\Documents and Settings\HP_Administrator\Local Settings\Temp\fla346.tmp\temp
[2010-10-20:11:30:44] Commit complete
[2010-10-20:11:30:44] install complete
[2010-10-20:11:30:44] begin quitting
[2010-10-20:11:33:49] Performing runtime install
[2010-10-20:11:33:49] UI SWF load is complete
[2010-10-20:11:33:50] UI initialized
[2010-10-20:11:33:50] starting user confirmation
[2010-10-20:11:33:50] Version of this installer: 2.0.2.12610
[2010-10-20:11:33:50] Installation type: new
[2010-10-20:11:33:52] starting install
[2010-10-20:11:33:52] Scheduling runtime installation operations
[2010-10-20:11:33:52] Scheduling an MSI install operation
[2010-10-20:11:33:52] Beginning runtime installation
[2010-10-20:11:33:52] Beginning install
[2010-10-20:11:33:52] Installing c:\docume~1\hp_adm~1\locals~1\temp\air349.tmp\setup.msi
[2010-10-20:11:33:53] Copying C:\DOCUME~1\HP_ADM~1\LOCALS~1\Temp\AIR349.tmp\Adobe AIR\Versions\1.0\Resources\airappinstaller.exe to C:\Documents and Settings\Default User\Application Data\Macromedia\Flash Player\www.macromedia.com\bin\airappinstaller\airappinstaller.exe
[2010-10-20:11:33:53] Copying C:\DOCUME~1\HP_ADM~1\LOCALS~1\Temp\AIR349.tmp\Adobe AIR\Versions\1.0\Resources\digest.s to C:\Documents and Settings\Default User\Application Data\Macromedia\Flash Player\www.macromedia.com\bin\airappinstaller\digest.s
[2010-10-20:11:33:53] Execution complete; beginning commit phase
[2010-10-20:11:33:54] Commit complete
[2010-10-20:11:33:54] install complete
[2010-10-20:11:33:55] begin quitting
[2010-10-20:11:33:57] UI SWF load is complete
[2010-10-20:11:33:58] UI initialized
[2010-10-20:11:34:01] Starting app install of file:///C:/Documents%20and%20Settings/HP_Administrator/Desktop/activation.air
[2010-10-20:11:34:01] UI SWF load is complete
[2010-10-20:11:34:02] UI initialized
[2010-10-20:11:34:02] beginning UI styling
[2010-10-20:11:34:02] UI styling complete
[2010-10-20:11:34:02] Unpackaging to C:\Documents and Settings\HP_Administrator\Local Settings\Temp\fla350.tmp
[2010-10-20:11:38:28] UI SWF load is complete
[2010-10-20:11:38:29] UI initialized
[2010-10-20:11:38:29] starting user confirmation
[2010-10-20:11:38:29] Version of this installer: 2.0.2.12610
[2010-10-20:11:38:29] Installed version: 2.0.2.12610
[2010-10-20:11:38:29] Installation type: patchSame
[2010-10-20:11:38:30] starting uninstall
[2010-10-20:11:38:30] Scheduling an MSI uninstall operation for active product GUID {B194272D-1F92-46DF-99EB-8D5CE91CB4EC}
[2010-10-20:11:38:30] Beginning install
[2010-10-20:11:38:30] Uninstalling product w/ GUID {B194272D-1F92-46DF-99EB-8D5CE91CB4EC}
[2010-10-20:11:38:44] Copying C:\Documents and Settings\Default User\Application Data\Macromedia\Flash Player\www.macromedia.com\bin\airappinstaller to C:\Documents and Settings\HP_Administrator\Local Settings\Temp\fla364.tmp\temp
[2010-10-20:11:38:44] Deleting C:\Documents and Settings\Default User\Application Data\Macromedia\Flash Player\www.macromedia.com\bin\airappinstaller
[2010-10-20:11:38:44] Execution complete; beginning commit phase
[2010-10-20:11:38:44] Deleting C:\Documents and Settings\HP_Administrator\Local Settings\Temp\fla364.tmp\temp
[2010-10-20:11:38:44] Commit complete
[2010-10-20:11:38:44] install complete
[2010-10-20:11:38:44] begin quitting
[2010-10-20:11:39:00] Performing runtime install
[2010-10-20:11:39:00] UI SWF load is complete
[2010-10-20:11:39:00] UI initialized
[2010-10-20:11:39:00] starting user confirmation
[2010-10-20:11:39:00] Version of this installer: 2.0.2.12610
[2010-10-20:11:39:00] Installation type: new
[2010-10-20:11:39:02] starting install
[2010-10-20:11:39:02] Scheduling runtime installation operations
[2010-10-20:11:39:02] Scheduling an MSI install operation
[2010-10-20:11:39:02] Beginning runtime installation
[2010-10-20:11:39:02] Beginning install
[2010-10-20:11:39:02] Installing c:\docume~1\hp_adm~1\locals~1\temp\air367.tmp\setup.msi
[2010-10-20:11:39:04] Copying C:\DOCUME~1\HP_ADM~1\LOCALS~1\Temp\AIR367.tmp\Adobe AIR\Versions\1.0\Resources\airappinstaller.exe to C:\Documents and Settings\Default User\Application Data\Macromedia\Flash Player\www.macromedia.com\bin\airappinstaller\airappinstaller.exe
[2010-10-20:11:39:04] Copying C:\DOCUME~1\HP_ADM~1\LOCALS~1\Temp\AIR367.tmp\Adobe AIR\Versions\1.0\Resources\digest.s to C:\Documents and Settings\Default User\Application Data\Macromedia\Flash Player\www.macromedia.com\bin\airappinstaller\digest.s
[2010-10-20:11:39:04] Execution complete; beginning commit phase
[2010-10-20:11:39:04] Commit complete
[2010-10-20:11:39:04] install complete
[2010-10-20:11:39:07] begin quitting
[2010-10-20:11:39:09] UI SWF load is complete
[2010-10-20:11:39:09] UI initialized
[2010-10-20:11:43:19] Performing runtime install
[2010-10-20:11:43:19] UI SWF load is complete
[2010-10-20:11:43:20] UI initialized
[2010-10-20:11:43:20] starting user confirmation
[2010-10-20:11:43:20] Version of this installer: 2.0.4.13090
[2010-10-20:11:43:20] Installed version: 2.0.2.12610
[2010-10-20:11:43:20] Installation type: patchNewer
[2010-10-20:11:43:23] starting install
[2010-10-20:11:43:23] Scheduling runtime installation operations
[2010-10-20:11:43:23] Active AIR product GUID is {B194272D-1F92-46DF-99EB-8D5CE91CB4EC}
[2010-10-20:11:43:23] Scheduling an MSI repair operation
[2010-10-20:11:43:23] Beginning runtime installation
[2010-10-20:11:43:23] Beginning install
[2010-10-20:11:43:23] Reinstalling c:\docume~1\hp_adm~1\locals~1\temp\air379.tmp\setup.msi
[2010-10-20:11:43:26] Copying C:\Documents and Settings\Default User\Application Data\Macromedia\Flash Player\www.macromedia.com\bin\airappinstaller\airappinstaller.exe to C:\Documents and Settings\HP_Administrator\Local Settings\Temp\fla37D.tmp\temp
[2010-10-20:11:43:26] Deleting C:\Documents and Settings\Default User\Application Data\Macromedia\Flash Player\www.macromedia.com\bin\airappinstaller\airappinstaller.exe
[2010-10-20:11:43:26] Copying C:\DOCUME~1\HP_ADM~1\LOCALS~1\Temp\AIR379.tmp\Adobe AIR\Versions\1.0\Resources\airappinstaller.exe to C:\Documents and Settings\Default User\Application Data\Macromedia\Flash Player\www.macromedia.com\bin\airappinstaller\airappinstaller.exe
[2010-10-20:11:43:26] Copying C:\Documents and Settings\Default User\Application Data\Macromedia\Flash Player\www.macromedia.com\bin\airappinstaller\digest.s to C:\Documents and Settings\HP_Administrator\Local Settings\Temp\fla37E.tmp\temp
[2010-10-20:11:43:26] Deleting C:\Documents and Settings\Default User\Application Data\Macromedia\Flash Player\www.macromedia.com\bin\airappinstaller\digest.s
[2010-10-20:11:43:26] Copying C:\DOCUME~1\HP_ADM~1\LOCALS~1\Temp\AIR379.tmp\Adobe AIR\Versions\1.0\Resources\digest.s to C:\Documents and Settings\Default User\Application Data\Macromedia\Flash Player\www.macromedia.com\bin\airappinstaller\digest.s
[2010-10-20:11:43:26] Execution complete; beginning commit phase
[2010-10-20:11:43:26] Deleting C:\Documents and Settings\HP_Administrator\Local Settings\Temp\fla37D.tmp\temp
[2010-10-20:11:43:26] Deleting C:\Documents and Settings\HP_Administrator\Local Settings\Temp\fla37E.tmp\temp
[2010-10-20:11:43:26] Commit complete
[2010-10-20:11:43:26] install complete
[2010-10-20:11:43:28] begin quitting
[2010-10-20:11:43:29] UI SWF load is complete
[2010-10-20:11:43:30] UI initialized
[2010-10-20:11:43:33] Starting app install of file:///C:/Documents%20and%20Settings/HP_Administrator/Desktop/activation.air
[2010-10-20:11:43:33] UI SWF load is complete
[2010-10-20:11:43:33] UI initialized
[2010-10-20:11:43:33] beginning UI styling
[2010-10-20:11:43:33] UI styling complete
[2010-10-20:11:43:34] Unpackaging to C:\Documents and Settings\HP_Administrator\Local Settings\Temp\fla37F.tmp
[2010-10-20:11:54:01] Starting silent app install of file:///C:/DOCUME~1/HP_ADM~1/LOCALS~1/Temp/EAACCE~1/ACTIVA~1.AIR
[2010-10-20:11:54:01] UI SWF load is complete
[2010-10-20:11:54:01] UI initialized
[2010-10-20:11:54:01] Unpackaging to C:\Documents and Settings\HP_Administrator\Local Settings\Temp\fla3E3.tmp
[2010-10-20:12:00:06] Starting app install of file:///C:/Documents%20and%20Settings/HP_Administrator/Desktop/activation.air
[2010-10-20:12:00:06] UI SWF load is complete
[2010-10-20:12:00:06] UI initialized
[2010-10-20:12:00:06] beginning UI styling
[2010-10-20:12:00:06] UI styling complete
[2010-10-20:12:00:07] Unpackaging to C:\Documents and Settings\HP_Administrator\Local Settings\Temp\fla3E8.tmp
[2010-10-20:12:06:33] Starting app install of file:///C:/Documents%20and%20Settings/HP_Administrator/Desktop/activation.air
[2010-10-20:12:06:33] UI SWF load is complete
[2010-10-20:12:06:34] UI initialized
[2010-10-20:12:06:34] beginning UI styling
[2010-10-20:12:06:34] UI styling complete
[2010-10-20:12:06:34] Unpackaging to C:\Documents and Settings\HP_Administrator\Local Settings\Temp\fla400.tmp
[2010-10-20:12:07:33] Performing runtime install
[2010-10-20:12:07:33] UI SWF load is complete
[2010-10-20:12:07:33] UI initialized
[2010-10-20:12:07:33] starting user confirmation
[2010-10-20:12:07:33] Version of this installer: 2.0.4.13090
[2010-10-20:12:07:33] Installed version: 2.0.4.13090
[2010-10-20:12:07:33] Installation type: patchSame
[2010-10-20:12:07:36] begin quitting
[2010-10-20:12:07:36] UI SWF load is complete
[2010-10-20:12:07:36] UI initialized
[2010-10-20:12:08:30] Starting app install of file:///C:/Documents%20and%20Settings/HP_Administrator/Desktop/activation.air
[2010-10-20:12:08:30] UI SWF load is complete
[2010-10-20:12:08:30] UI initialized
[2010-10-20:12:08:30] beginning UI styling
[2010-10-20:12:08:30] UI styling complete
[2010-10-20:12:08:31] Unpackaging to C:\Documents and Settings\HP_Administrator\Local Settings\Temp\fla404.tmp
[2010-10-20:12:12:11] Starting app install of file:///C:/Documents%20and%20Settings/HP_Administrator/Desktop/activation.air
[2010-10-20:12:12:11] UI SWF load is complete
[2010-10-20:12:12:12] UI initialized
[2010-10-20:12:12:12] beginning UI styling
[2010-10-20:12:12:12] UI styling complete
[2010-10-20:12:12:12] Unpackaging to C:\Documents and Settings\HP_Administrator\Local Settings\Temp\fla40E.tmp

Report · Oct 28, 2010

Unfortunately, there are no errors listed in the log. Would you be willing to do a desktop sharing session so I could examine your system more closely? Please feel free to email me at ccampbel@adobe.com.

Thanks,

Chris