"...installer has been mis-configured" issues - LOG INCLUDED

Report · Nov 21, 2013

Hi all,

I have an Acer Aspire laptop running Windows 7 Home Premium 64 bit.

I am trying to udate Picaboo X and everytime I open the application I get this error message:

"Sorry an error has occured.

This application cannot be installed because this installer has been mis-configured. Please contact the application author for assistance."

Here is my installation log from Adobe AIR:

[2013-11-21:11:33:35] Runtime Installer begin with version 3.9.0.1210 on Windows 7 x86

[2013-11-21:11:33:35] Commandline is:

[2013-11-21:11:33:35] No installed runtime detected

[2013-11-21:11:33:40] Relaunching with elevation

[2013-11-21:11:33:40] Launching subprocess with commandline c:\users\michael\appdata\local\temp\aire10d.tmp\adobe air installer.exe -ei

[2013-11-21:11:33:44] Runtime Installer begin with version 3.9.0.1210 on Windows 7 x86

[2013-11-21:11:33:44] Commandline is: -stdio \\.\pipe\AIR_6088_0 -ei

[2013-11-21:11:33:44] No installed runtime detected

[2013-11-21:11:33:44] Starting silent runtime install. Installing runtime version 3.9.0.1210

[2013-11-21:11:33:45] Installing msi at c:\users\michael\appdata\local\temp\aire10d.tmp\setup.msi with guid {52E225FC-FCB4-41F7-837B-6E37FB05BD7B}

[2013-11-21:11:33:49] Runtime Installer end with exit code 0

[2013-11-21:11:33:49] Elevated install completed

[2013-11-21:11:33:52] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck

[2013-11-21:11:33:52] Runtime Installer end with exit code 0

[2013-11-21:11:33:53] Runtime Installer begin with version 3.9.0.1210 on Windows 7 x86

[2013-11-21:11:33:53] Commandline is: -installupdatecheck

[2013-11-21:11:33:53] Installed runtime (3.9.0.1210) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2013-11-21:11:33:55] Performing pingback request

[2013-11-21:11:33:55] Starting runtime background update check

[2013-11-21:11:33:55] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.9.0.1210/update

[2013-11-21:11:33:55] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.9.0.1210/update to C:\Users\Michael\AppData\Roaming\Adobe\AIR\Updater\Background

[2013-11-21:11:33:55] Runtime update not available

[2013-11-21:11:33:55] Unpackaging cancelled

[2013-11-21:11:33:55] Runtime Installer end with exit code 0

[2013-11-21:11:34:22] Application Installer begin with version 3.9.0.1210 on Windows 7 x86

[2013-11-21:11:34:22] Commandline is: -update "c:\program files (x86)\picaboo x\picaboo x.exe" "C:\Users\Michael\AppData\Roaming\com.picaboo.Picaboo.A382D4714709B456C4E0088DFC1F7243AF9EBF75.1\Local Store\#ApplicationUpdater\update.air" 11.0P

[2013-11-21:11:34:22] Installed runtime (3.9.0.1210) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2013-11-21:11:34:23] Installed app (com.picaboo.Picaboo.A382D4714709B456C4E0088DFC1F7243AF9EBF75.1) located at c:\program files (x86)\picaboo x\picaboo x.exe

[2013-11-21:11:34:24] Unpackaging file:///C:/Users/Michael/AppData/Roaming/com.picaboo.Picaboo.A382D4714709B456C4E0088DFC1F7243AF9EBF75.1/Local%20Store/%23ApplicationUpdater/update.air to C:\Users\Michael\AppData\Local\Temp\flaC025.tmp

[2013-11-21:11:34:25] Application signature verified

[2013-11-21:11:34:25] Unpackaging/validation complete

[2013-11-21:11:34:25] The certificate of the installed app fails to match either the signature or migration signature of the AIR file

[2013-11-21:11:34:41] Launching subprocess with commandline c:\program files (x86)\picaboo x\picaboo x.exe

[2013-11-21:11:34:41] Application Installer end with exit code 9

I wasn't sure if it was AIR messing up or Picaboo X messing up. Any help would be much appreciated.

Report · Nov 21, 2013

Turns out it was the Picaboo. I uninstalled and reinstalled and things are working properly.