sorry an error has occured while installing Adobe AIR

[katchar]

I am using Window XP and login as administrator.  I tried to install the Adobe AIR many times and still receive the same error.  Can you please help me to install the Adobe AIR?

Sorry, an error has occured

An error occured while installing Adobe AIR. Installaion may not be allowed by your administrator. Please contact your administrator.

[chris.campbell]

Hi,

I'm sorry you're running into problems installing the AIR runtime.  Do you mind grabbing the latest runtime and trying again?  If it fails, can you please retrieve the installer's log files and post the contents so we can dig a little deeper?

Thanks,

Chris

[katchar]

Thanks for your help but still I can't install Adobe AIR on my computer yet.   I have downloaded the latest Adobe AIR again and installed again.   I still have the same error below.

I tried to find the log file in this directory: Windows XP: C:\Documents and Settings\user name\Local Settings\Application Data\Adobe\AIR\logs but I do not find any log file for Adobe AIR.

I searched for this log file in all directories in my computer and still couldn't find any Adobe log. Please advise what should I do next?

[aili_Li]

I hope it can help you: http://forums.adobe.com/thread/42878?tstart=-1

[chris.campbell]

You might need to turn on the "show hidden folders" option on XP.

Chris