Uninstalled AIR, Now Can't Install AIR & Have Followed All Suggestions Already Posted Here!

[cozziedol]

Hi,

At least I know that I am not the only one having problems with this.

As with most people here, I first kept on getting problems when I software had upgrades. In the end, I stopped upgrading because the AIR softwar kept on flagging up issues and then removed the icons from my desktop as if the software was removed.

In the end, because of the constant upgardes I had, I thought the simplest thing would be uninstall AIR and reinstall it.

Big mistake!!

Not only can I not reinstall it, I can't even run the programs I was running before which is costing me time and money

I have downloaded the Windows Clean Up Utility and the AIR does not even show up in the list.

I am the administrator yet even when 'run as administrator', I still get the following message

An error occured etc, etc, Installation may not be allowed etc, etc

I have rebooted my computer so many times that I am about to boot it out of the window!

As this is obviously a common problem, is there a reason why it appears that it cannot be resolved??

Does anyone have any other suggestions before I fast lose the will to live???

Cheers,

Michekke

[cozziedol]

See, can't even type properly,

I'm Michelle not Michekke!

[chris.campbell]

Hi Michelle,

I'm sorry you're having all these issues with the AIR runtime!  I know it's very frustrating.  Hopefully we can get to the bottom of it quickly.  Do you mind pasting or sending me (ccampbel@adobe.com) your AIR installer log?  You must "show hidden files and folders" in View settings on your OS to see certain folders.

Windows XP:

• C:\Documents and Settings\user name\Local Settings\Application Data\Adobe\AIR\logs

Windows Vista and Windows 7 try either:

• C:\Users\user name\Local Settings\Application Data\Adobe\AIR\logs
• C:\Users\user name\AppData\Local\Adobe\AIR\logs

Thanks,

Chris

[twotrucks31 · Accepted solution]

Hi Michelle, I have also been  having serious problems with the message "An  error occurred while  installing Adobe AIR. Installation may not be  allowed by your  administrator. Please contact your administrator". 
I have found a  SOLUTION that has worked for me!!! I went on to  filehippo.com and  searched for Adobe Air, they list all previous  releases of the software  with direct download links. The first one I  tried was "Adobe Air  2.0.2.12610"  here is the link, 
http://www.filehippo.com/download_adobe_air/7728/ and it INSTALLED no problem and it even checked for updates and now it   is running the latest version. 
 
Please let me know if this   works for you as I have tried sooooooooo hard to get my BBC iplayer up   and running again.

Regards,

                 twotrucks

[cozziedol]

Hey TwoTrucks!!!

Mwah, mwah, mwah!!

Who loves you baby!!

As you may have gathered, it worked!

Thank you so much.

Michelle

[twotrucks31]

Glad to be off assistance, I know how frustrated you have been with the error popping up, I was the exact same!!!

Thanks for the kisses lol....

Bye for now,

                       Gary (twotrucks)

[chris.campbell]

Hi Gary and Michelle,

I'm glad you both figured out a solution to your install headaches!  I'm curious though, since we haven't heard of issues with the 2.0.3 runtime installer vs. 2.0.2.  What OS versions were you using?  Where you updating from 1.5.3 or was this the first time you'd installed AIR?  Finally, if possible would you mind emailing or posting your installer logs?  We'd be very interested to see what error's you were getting so we can resolve this for the next release.

Thanks,

Chris

[brian505]

@twotrucks31,

I tried your suggestion but it didn't help me.  I hope that someone can suggest another solution.  I hate Adobe AIR.

I think that Adobe should be posting a solution for this program.  Their FAQ blames Logitech driver (which I deleted to no avail) and Microsoft Installer.  I can't do anything about Microsoft Installer!  The problem is Adobe AIR.  Did I mention that I hate Adobe AIR?