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Adobe AIR crashing inside of pvproctor

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Apr 12, 2019

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Any fix to the Adobe AIR bug? I take Microsoft certifications but the PVProctor product doesn't work on my machine because the "test" application doesn't launch. I looked at it inside of a debugger (Windbg) and the AV is inside of Adobe AIR. I cannot resolve the symbols so below is what I see.

0:000> .exr -1
ExceptionAddress: 0f5233b7 (Adobe_AIR+0x003733b7)
  ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
  Parameter[0]: 00000000
  Parameter[1]: 00000000
Attempt to read from address 00000000


0:000> r
eax=00afd128 ebx=07e7a3c8 ecx=00000000 edx=00000000 esi=0ffe39ac edi=00000000
eip=0f5233b7 esp=00afd064 ebp=00afd06c iopl=0 nv up ei pl zr na pe nc
cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010246
Adobe_AIR+0x3733b7:
0f5233b7 8b048a mov eax,dword ptr [edx+ecx*4] ds:002b:00000000=????????


0:000> kb
# ChildEBP RetAddr Args to Child 
WARNING: Stack unwind information not available. Following frames may be wrong.
00 00afd06c 0f75d459 00000000 0ffe39ac 00000000 Adobe_AIR+0x3733b7
01 00afd1d4 0f67b0f8 b83444cf 0f67b0b0 084978dc Adobe_AIR+0x5ad459
02 00000000 00000000 00000000 00000000 00000000 Adobe_AIR+0x4cb0f8


0:000> lmvm Adobe_AIR
Browse full module list
start end module name
0f1b0000 104fc000 
Adobe_AIR  (export symbols) Adobe AIR.dll
  Loaded symbol image file: Adobe AIR.dll
  Image path: c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll
  Image name: Adobe AIR.dll
  
Browse all global symbols  functions  data
  Timestamp: Mon Mar 25 14:33:33 2019 (5C992D0D)
  CheckSum: 01273CD6
  ImageSize: 0134C000
  File version: 32.0.0.116
  Product version: 32.0.0.116
  File flags: 2 (Mask 3) Pre-release
  File OS: 40004 NT Win32
  File type: 2.0 Dll
  File date: 00000000.00000000
  Translations: 0409.04b0
  Information from resource tables:
  CompanyName: Adobe
  ProductName: Adobe AIR
  InternalName: Adobe AIR.dll
  OriginalFilename: Adobe AIR.dll
  ProductVersion: 32.0
  FileVersion: 32.0.0.116
  FileDescription: Adobe AIR
  LegalCopyright: Copyright 2007-2019, Adobe

0:000> vertarget
Windows 10 Version 17763 MP (8 procs) Free x86 compatible
Product: WinNt, suite: SingleUserTS
17763.1.x86fre.rs5_release.180914-1434

Please reach so we can get this fixed.

Norman Drews

TOPICS
Performance issues

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449

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Adobe AIR crashing inside of pvproctor

New Here ,
Apr 12, 2019

Copy link to clipboard

Copied

Any fix to the Adobe AIR bug? I take Microsoft certifications but the PVProctor product doesn't work on my machine because the "test" application doesn't launch. I looked at it inside of a debugger (Windbg) and the AV is inside of Adobe AIR. I cannot resolve the symbols so below is what I see.

0:000> .exr -1
ExceptionAddress: 0f5233b7 (Adobe_AIR+0x003733b7)
  ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
  Parameter[0]: 00000000
  Parameter[1]: 00000000
Attempt to read from address 00000000


0:000> r
eax=00afd128 ebx=07e7a3c8 ecx=00000000 edx=00000000 esi=0ffe39ac edi=00000000
eip=0f5233b7 esp=00afd064 ebp=00afd06c iopl=0 nv up ei pl zr na pe nc
cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010246
Adobe_AIR+0x3733b7:
0f5233b7 8b048a mov eax,dword ptr [edx+ecx*4] ds:002b:00000000=????????


0:000> kb
# ChildEBP RetAddr Args to Child 
WARNING: Stack unwind information not available. Following frames may be wrong.
00 00afd06c 0f75d459 00000000 0ffe39ac 00000000 Adobe_AIR+0x3733b7
01 00afd1d4 0f67b0f8 b83444cf 0f67b0b0 084978dc Adobe_AIR+0x5ad459
02 00000000 00000000 00000000 00000000 00000000 Adobe_AIR+0x4cb0f8


0:000> lmvm Adobe_AIR
Browse full module list
start end module name
0f1b0000 104fc000 
Adobe_AIR  (export symbols) Adobe AIR.dll
  Loaded symbol image file: Adobe AIR.dll
  Image path: c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll
  Image name: Adobe AIR.dll
  
Browse all global symbols  functions  data
  Timestamp: Mon Mar 25 14:33:33 2019 (5C992D0D)
  CheckSum: 01273CD6
  ImageSize: 0134C000
  File version: 32.0.0.116
  Product version: 32.0.0.116
  File flags: 2 (Mask 3) Pre-release
  File OS: 40004 NT Win32
  File type: 2.0 Dll
  File date: 00000000.00000000
  Translations: 0409.04b0
  Information from resource tables:
  CompanyName: Adobe
  ProductName: Adobe AIR
  InternalName: Adobe AIR.dll
  OriginalFilename: Adobe AIR.dll
  ProductVersion: 32.0
  FileVersion: 32.0.0.116
  FileDescription: Adobe AIR
  LegalCopyright: Copyright 2007-2019, Adobe

0:000> vertarget
Windows 10 Version 17763 MP (8 procs) Free x86 compatible
Product: WinNt, suite: SingleUserTS
17763.1.x86fre.rs5_release.180914-1434

Please reach so we can get this fixed.

Norman Drews

TOPICS
Performance issues

Views

450

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Apr 12, 2019 0

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