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Adobe Air Not Installing

New Here ,
Mar 23, 2016

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Hi I got a update for adobe air yesterday and it says I got an error and that its because of my administrator not letting me. I am the only user and admin but here is a screenshot. I have no idea what to do. I have a windows 7.

Adobe Air.png

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Adobe Air Not Installing

New Here ,
Mar 23, 2016

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Hi I got a update for adobe air yesterday and it says I got an error and that its because of my administrator not letting me. I am the only user and admin but here is a screenshot. I have no idea what to do. I have a windows 7.

Adobe Air.png

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Mar 23, 2016 0
New Here ,
Apr 16, 2016

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I get the same error.  Already uninstalled Adobe Air 3.9 and Amazon Music Importer (what the 3.9 came with from a couple of years ago).  Relevant install log contents are below.  "Exit code 7"  Tried Microsoft Fix It, but as already uninstalled Adobe Air, it has nothing to fix.  Also tried deleting some Adobe Air entries from registry.  No deal.  It can write the the log file, so it's not a file permissions issue either.  Wish the program gave a better error handling message.  Can usually work this stuff out myself, if I have the appropriate information, but there's just nothing there in the error or log to work with from an end user standpoint.

[2016-04-16:13:03:17] Runtime Installer begin with version 21.0.0.198 on Windows 7 x86

[2016-04-16:13:03:17] Commandline is:

[2016-04-16:13:03:17] No installed runtime detected

[2016-04-16:13:03:30] Relaunching with elevation

[2016-04-16:13:03:30] Launching subprocess with commandline c:\users\owner\appdata\local\temp\air60c5.tmp\adobe air installer.exe -ei

[2016-04-16:13:03:31] Runtime Installer begin with version 21.0.0.198 on Windows 7 x86

[2016-04-16:13:03:31] Commandline is: -stdio \\.\pipe\AIR_8416_0 -ei

[2016-04-16:13:03:31] No installed runtime detected

[2016-04-16:13:03:31] Starting silent runtime install. Installing runtime version 21.0.0.198

[2016-04-16:13:03:31] Installing msi at c:\users\owner\appdata\local\temp\air60c5.tmp\setup.msi with guid {19687AD5-7E54-4C5E-A796-125C95079C1D}

[2016-04-16:13:03:31] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="2" errorID=0]

[2016-04-16:13:03:31] Rolling back install of c:\users\owner\appdata\local\temp\air60c5.tmp\setup.msi

[2016-04-16:13:03:31] Rollback complete

[2016-04-16:13:03:31] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="2" errorID=0]

[2016-04-16:13:03:31] Runtime Installer end with exit code 7

[2016-04-16:13:03:34] Runtime Installer end with exit code 7

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Apr 16, 2016 0
New Here ,
Apr 21, 2016

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i tried all these solutions but this worked, the microsoft fix tool.

Fix problems that programs cannot be installed or uninstalled

download it here

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Apr 21, 2016 0
New Here ,
Apr 21, 2016

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Thanks, but as already said, the Microsoft Fix-It tool does not fix the issue for me.  Ran it again to be sure, and it still did not fix the issue.  Does not list Adobe Air as in installed item (as I previously uninstalled an older version trying to get the current version to install), and does not find any general issues with the registry or anything else.

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Apr 21, 2016 0
kirtg LATEST
New Here ,
Apr 21, 2016

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Sorry it did not help…

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Apr 21, 2016 0