Adobe AIR problems keeping Muse from installing - Can't install, uninstall or fix AIR

Report · Mar 25, 2014

I'm on a iMac 27 inch running 10.9.2. Believe it or not I've been all over the place and back for 2 days.

I can't get Adobe AIR on my computer. Adobe Muse support told me that AIR is the reason that Muse won't go onto my computer and sends me to support for AIR, which promptly told me that I needed to come to the forum for help and would not connect me back to the support for Muse.

I have read some of the stuff here but it's not helping. I was having the issue that Matthew was having here: http://forums.adobe.com/message/3628339.

So I manually uninstalled by throwing these items in the trash as instructed by Chris (because I'm afraid of Terminal):

/Applications/Utilities/Adobe AIR Application Installer.app

/Applications/Utilities/Adobe AIR Uninstaller.app

/Library/Frameworks/Adobe AIR.framework (the 3 I found where NOT in this folder. I searched and found them in Spotlight and later when I "put back" from the trash it put them somewhere with Flash CS6)

/Users/<username>/Library/Application Support/Adobe/AIR

Then I rebooted the computer and tried to install the new installation that support gave me in a chat window today and again got this error AGAIN:

Sorry, an error has occurred.

An error occurred while installing Adobe AIR. Installation may not be allowed by your administrator. Please contact your administrator.

Then I tried installing Adobe Muse that I was also given today because CC app keeps "installing" and saying it's on my computer but it is not. This says that it is going to install AIR because it needs it to work and I thought MAYBE it would be successful but it is not. It gives this error message:

"Sorry, an error has occurred. The application could not be installed. Try installing it again. If the problem persists, contact the application author Error #2038".

Incidentally, as somewhat indicated above, I have put the items that I manually uninstalled which were in the trash, back where they were, since it didn't fix anything.

A few other things to note:

1. I don't seem to have AIR in the Adobe AIR.framework in my System Library folder at all. There are however three variations of those in another folder somewhere with CS6 Flash (I can't find it again sorry)

2. I don't have that thing about "Automatic graphics switching" in my Energy Saving Panel.

3. I did Chris said in this post (http://forums.adobe.com/message/4053110#4053110) and this is what it said:

Adobe AIR is currently not installed

Installing version 4.0.0.1390

2014-03-25 16:12:57.984 Adobe AIR Installer[1049:507] CoreText performance note: Client called CTFontCreateWithName() using name "Times Roman" and got font with PostScript name "Times-Roman". For best performance, only use PostScript names when calling this API.

2014-03-25 16:12:57.984 Adobe AIR Installer[1049:507] CoreText performance note: Set a breakpoint on CTFontLogSuboptimalRequest to debug.

failed (consult log)

Here is my Adobe AIR Log, can somebody please help me?

Mar 25 12:54:08 Monster-Mac.local Install Adobe Muse[89516]: Begin runtime download from http://airdownload.adobe.com/air/3/nai/macos10.9/x86/installer

Mar 25 12:54:20 Monster-Mac.local Install Adobe Muse[89516]: Begin signature download from http://airdownload.adobe.com/air/3/nai/macos10.9/x86/installer.p7

Mar 25 12:54:21 Monster-Mac.local Install Adobe Muse[89516]: Launching subprocess with commandline "AIR Runtime Installer" -x1 /Volumes/Install Adobe Muse.app/Install Adobe Muse.app/Contents/Resources/Adobe Muse

Mar 25 12:54:26 Monster-Mac.local Adobe AIR Installer[89524]: Runtime Installer begin with version 4.0.0.1390 on Mac OS 10.9.2 x86

Mar 25 12:54:26 Monster-Mac.local Adobe AIR Installer[89524]: Commandline is: -x1 "/Volumes/Install Adobe Muse.app/Install Adobe Muse.app/Contents/Resources/Adobe Muse"

Mar 25 12:54:26 Monster-Mac.local Adobe AIR Installer[89524]: No installed runtime detected

Mar 25 12:54:26 Monster-Mac.local Adobe AIR Installer[89524]: Invoking Application Installer for combined install

Mar 25 12:54:26 Monster-Mac.local Adobe AIR Installer[89524]: Launching subprocess with commandline /var/folders/vw/wckzv3_x1vx_50yh44grtc0c0000gn/T/airh5wMV6/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer -runtime "/var/folders/vw/wckzv3_x1vx_50yh44grtc0c0000gn/T/airh5wMV6/Adobe AIR Installer.app/Contents/Frameworks" -withRuntime -url "/Volumes/Install Adobe Muse.app/Install Adobe Muse.app/Contents/Resources/Adobe Muse"

Mar 25 12:54:26 Monster-Mac.local Adobe AIR Installer[89524]: CoreText performance note: Client called CTFontCreateWithName() using name "Times Roman" and got font with PostScript name "Times-Roman". For best performance, only use PostScript names when calling this API.

Mar 25 12:54:26 Monster-Mac.local Adobe AIR Installer[89524]: CoreText performance note: Set a breakpoint on CTFontLogSuboptimalRequest to debug.

Mar 25 12:54:26 Monster-Mac.local Adobe AIR Application Installer[89526]: Application Installer begin with version 4.0.0.1390 on Mac OS 10.9.2 x86

Mar 25 12:54:26 Monster-Mac.local Adobe AIR Application Installer[89526]: Commandline is: -runtime "/var/folders/vw/wckzv3_x1vx_50yh44grtc0c0000gn/T/airh5wMV6/Adobe AIR Installer.app/Contents/Frameworks" -withRuntime -url "/Volumes/Install Adobe Muse.app/Install Adobe Muse.app/Contents/Resources/Adobe Muse"

Mar 25 12:54:26 Monster-Mac.local Adobe AIR Application Installer[89526]: No installed runtime detected

Mar 25 12:54:27 Monster-Mac.local Adobe AIR Application Installer[89526]: CoreText performance note: Client called CTFontCreateWithName() using name "Times Roman" and got font with PostScript name "Times-Roman". For best performance, only use PostScript names when calling this API.

Mar 25 12:54:27 Monster-Mac.local Adobe AIR Application Installer[89526]: CoreText performance note: Set a breakpoint on CTFontLogSuboptimalRequest to debug.

Mar 25 12:54:28 Monster-Mac.local Adobe AIR Application Installer[89526]: Validating app in folder /Volumes/Install Adobe Muse.app/Install Adobe Muse.app/Contents/Resources/Adobe Muse/Contents/Resources

Mar 25 12:54:34 Monster-Mac.local Adobe AIR Application Installer[89526]: Application signature verified

Mar 25 12:54:34 Monster-Mac.local Adobe AIR Application Installer[89526]: Unpackaging/validation complete

Mar 25 12:54:34 Monster-Mac.local Adobe AIR Application Installer[89526]: CoreText performance note: Client called CTFontCreateWithName() using name "Lucida Grande" and got font with PostScript name "LucidaGrande". For best performance, only use PostScript names when calling this API.

Mar 25 12:54:34 Monster-Mac.local Adobe AIR Application Installer[89526]: CoreText performance note: Client called CTFontCreateWithName() using name "Myriad Pro" and got font with PostScript name "MyriadPro-Regular". For best performance, only use PostScript names when calling this API.

Mar 25 12:54:34 Monster-Mac.local Adobe AIR Application Installer[89526]: CoreText performance note: Client called CTFontCreateWithName() using name "Myriad Pro Bold" and got font with PostScript name "MyriadPro-Bold". For best performance, only use PostScript names when calling this API.

Mar 25 12:55:11 Monster-Mac.local Adobe AIR Application Installer[89526]: The function `CGFontSetShouldUseMulticache' is obsolete and will be removed in an upcoming update. Unfortunately, this application, or a library it uses, is using this obsolete function, and is thereby contributing to an overall degradation of system performance.

Mar 25 12:55:13 Monster-Mac.local Adobe AIR Application Installer[89526]: Launching subprocess with commandline /var/folders/vw/wckzv3_x1vx_50yh44grtc0c0000gn/T/airh5wMV6/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer -runtime "/var/folders/vw/wckzv3_x1vx_50yh44grtc0c0000gn/T/airh5wMV6/Adobe AIR Installer.app/Contents/Frameworks" -silent -logToStdout -withRuntime -url -location /Applications -desktopShortcut -programMenu "/Volumes/Install Adobe Muse.app/Install Adobe Muse.app/Contents/Resources/Adobe Muse"

Mar 25 12:55:13 Monster-Mac.local Adobe AIR Application Installer[89526]: Relaunching with elevation

Mar 25 12:55:19 Monster-Mac.local launchservicesd[55]: Application App:"Adobe AIR Application Installer" asn:0x0-227d27b pid:89526 refs=7 @ 0x7fb992813550 tried to be brought forward, but isn't in fPermittedFrontApps ( ( "LSApplication:0x0-0x227f27d pid=89535 "SecurityAgent"")), so denying. : LASSession.cp #1481 SetFrontApplication() q=LSSession 100004/0x186a4 queue

Mar 25 12:55:19 Monster-Mac.local WindowServer[112]: [cps/setfront] Failed setting the front application to Adobe AIR Application Installer, psn 0x0-0x227d27b, securitySessionID=0x186a4, err=-13066

Mar 25 12:55:19 Monster-Mac.local authexec[89537]: executing /var/folders/vw/wckzv3_x1vx_50yh44grtc0c0000gn/T/airh5wMV6/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer

Mar 25 12:55:20 Monster-Mac.local Adobe AIR Application Installer[89537]: Application Installer begin with version 4.0.0.1390 on Mac OS 10.9.2 x86

Mar 25 12:55:20 Monster-Mac.local Adobe AIR Application Installer[89537]: Commandline is: -runtime "/var/folders/vw/wckzv3_x1vx_50yh44grtc0c0000gn/T/airh5wMV6/Adobe AIR Installer.app/Contents/Frameworks" -silent -logToStdout -withRuntime -url -location /Applications -desktopShortcut -programMenu "/Volumes/Install Adobe Muse.app/Install Adobe Muse.app/Contents/Resources/Adobe Muse"

Mar 25 12:55:20 Monster-Mac.local Adobe AIR Application Installer[89537]: No installed runtime detected

Mar 25 12:55:20 Monster-Mac.local Adobe AIR Application Installer[89537]: Validating app in folder /Volumes/Install Adobe Muse.app/Install Adobe Muse.app/Contents/Resources/Adobe Muse/Contents/Resources

Mar 25 12:55:26 Monster-Mac.local Adobe AIR Application Installer[89537]: Application signature verified

Mar 25 12:55:26 Monster-Mac.local Adobe AIR Application Installer[89537]: Unpackaging/validation complete

Mar 25 12:55:26 Monster-Mac.local Adobe AIR Application Installer[89537]: Launching subprocess with commandline /bin/chmod -fRP +rw "/Users/Shared/Library/Application Support/Adobe"

Mar 25 12:55:26 Monster-Mac.local Adobe AIR Application Installer[89537]: Launching subprocess with commandline /usr/sbin/chown -hfRP mlewis "/Users/mlewis/Library/Application Support/Adobe"

Mar 25 12:55:26 Monster-Mac.local Adobe AIR Application Installer[89537]: Launching subprocess with commandline /bin/chmod -fRP +rw "/Users/mlewis/Library/Application Support/Adobe"

Mar 25 12:55:26 Monster-Mac.local Adobe AIR Application Installer[89537]: Launching subprocess with commandline /usr/sbin/chown -hfRP mlewis "/Users/mlewis/Library/Preferences/Macromedia/Flash Player/www.macromedia.com/bin"

Mar 25 12:55:26 Monster-Mac.local Adobe AIR Application Installer[89537]: Starting silent combined runtime and app install.

Mar 25 12:55:35 Monster-Mac.local Adobe AIR Application Installer[89537]: Cannot make symlink /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/FlashTmp.5bt0z7/temp/Versions/Current: Invalid argument

Mar 25 12:55:35 Monster-Mac.local Adobe AIR Application Installer[89537]: Error occurred during copy operation; beginning rollback: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #2038" errorID=2038]

Mar 25 12:55:35 Monster-Mac.local Adobe AIR Application Installer[89537]: Rollback complete

Mar 25 12:55:35 Monster-Mac.local Adobe AIR Application Installer[89537]: Got an unexpected fatal error while in stateInstalling: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #2038" errorID=2038]

Mar 25 12:55:35 Monster-Mac.local Adobe AIR Application Installer[89526]: Elevated install failed: error 2038 Error #2038

Mar 25 12:55:35 Monster-Mac.local Adobe AIR Application Installer[89537]: Application Installer end with exit code 7

Mar 25 12:58:45 Monster-Mac.local Adobe AIR Application Installer[89526]: Application Installer end with exit code 7

Mar 25 12:58:45 Monster-Mac.local Adobe AIR Installer[89524]: Subprocess app installer failed (7)

Mar 25 12:58:45 Monster-Mac.local Adobe AIR Installer[89524]: Runtime Installer end with exit code 7

Mar 25 13:02:03 Monster-Mac.local Install Adobe Muse[89620]: Begin runtime download from http://airdownload.adobe.com/air/3/nai/macos10.9/x86/installer

Mar 25 13:02:15 Monster-Mac.local Install Adobe Muse[89620]: Begin signature download from http://airdownload.adobe.com/air/3/nai/macos10.9/x86/installer.p7

Mar 25 13:02:16 Monster-Mac.local Install Adobe Muse[89620]: Launching subprocess with commandline "AIR Runtime Installer" -x1 /Volumes/Install Adobe Muse.app/Install Adobe Muse.app/Contents/Resources/Adobe Muse

Mar 25 13:02:19 Monster-Mac.local Adobe AIR Installer[89625]: Runtime Installer begin with version 4.0.0.1390 on Mac OS 10.9.2 x86

Mar 25 13:02:19 Monster-Mac.local Adobe AIR Installer[89625]: Commandline is: -x1 "/Volumes/Install Adobe Muse.app/Install Adobe Muse.app/Contents/Resources/Adobe Muse"

Mar 25 13:02:19 Monster-Mac.local Adobe AIR Installer[89625]: No installed runtime detected

Mar 25 13:02:19 Monster-Mac.local Adobe AIR Installer[89625]: Invoking Application Installer for combined install

Mar 25 13:02:19 Monster-Mac.local Adobe AIR Installer[89625]: Launching subprocess with commandline /var/folders/vw/wckzv3_x1vx_50yh44grtc0c0000gn/T/air8D7hUl/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer -runtime "/var/folders/vw/wckzv3_x1vx_50yh44grtc0c0000gn/T/air8D7hUl/Adobe AIR Installer.app/Contents/Frameworks" -withRuntime -url "/Volumes/Install Adobe Muse.app/Install Adobe Muse.app/Contents/Resources/Adobe Muse"

Mar 25 13:02:19 Monster-Mac.local Adobe AIR Installer[89625]: CoreText performance note: Client called CTFontCreateWithName() using name "Times Roman" and got font with PostScript name "Times-Roman". For best performance, only use PostScript names when calling this API.

Mar 25 13:02:19 Monster-Mac.local Adobe AIR Installer[89625]: CoreText performance note: Set a breakpoint on CTFontLogSuboptimalRequest to debug.

Mar 25 13:02:19 Monster-Mac.local Adobe AIR Application Installer[89627]: Application Installer begin with version 4.0.0.1390 on Mac OS 10.9.2 x86

Mar 25 13:02:19 Monster-Mac.local Adobe AIR Application Installer[89627]: Commandline is: -runtime "/var/folders/vw/wckzv3_x1vx_50yh44grtc0c0000gn/T/air8D7hUl/Adobe AIR Installer.app/Contents/Frameworks" -withRuntime -url "/Volumes/Install Adobe Muse.app/Install Adobe Muse.app/Contents/Resources/Adobe Muse"

Mar 25 13:02:19 Monster-Mac.local Adobe AIR Application Installer[89627]: No installed runtime detected

Mar 25 13:02:19 Monster-Mac.local Adobe AIR Application Installer[89627]: CoreText performance note: Client called CTFontCreateWithName() using name "Times Roman" and got font with PostScript name "Times-Roman". For best performance, only use PostScript names when calling this API.

Mar 25 13:02:19 Monster-Mac.local Adobe AIR Application Installer[89627]: CoreText performance note: Set a breakpoint on CTFontLogSuboptimalRequest to debug.

Mar 25 13:02:20 Monster-Mac.local Adobe AIR Application Installer[89627]: Validating app in folder /Volumes/Install Adobe Muse.app/Install Adobe Muse.app/Contents/Resources/Adobe Muse/Contents/Resources

Mar 25 13:02:26 Monster-Mac.local Adobe AIR Application Installer[89627]: Application signature verified

Mar 25 13:02:26 Monster-Mac.local Adobe AIR Application Installer[89627]: Unpackaging/validation complete

Mar 25 13:02:26 Monster-Mac.local Adobe AIR Application Installer[89627]: CoreText performance note: Client called CTFontCreateWithName() using name "Lucida Grande" and got font with PostScript name "LucidaGrande". For best performance, only use PostScript names when calling this API.

Mar 25 13:02:26 Monster-Mac.local Adobe AIR Application Installer[89627]: CoreText performance note: Client called CTFontCreateWithName() using name "Myriad Pro" and got font with PostScript name "MyriadPro-Regular". For best performance, only use PostScript names when calling this API.

Mar 25 13:02:26 Monster-Mac.local Adobe AIR Application Installer[89627]: CoreText performance note: Client called CTFontCreateWithName() using name "Myriad Pro Bold" and got font with PostScript name "MyriadPro-Bold". For best performance, only use PostScript names when calling this API.

Mar 25 13:02:28 Monster-Mac.local Adobe AIR Application Installer[89627]: The function `CGFontSetShouldUseMulticache' is obsolete and will be removed in an upcoming update. Unfortunately, this application, or a library it uses, is using this obsolete function, and is thereby contributing to an overall degradation of system performance.

Mar 25 13:02:29 Monster-Mac.local Adobe AIR Application Installer[89627]: Launching subprocess with commandline /var/folders/vw/wckzv3_x1vx_50yh44grtc0c0000gn/T/air8D7hUl/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer -runtime "/var/folders/vw/wckzv3_x1vx_50yh44grtc0c0000gn/T/air8D7hUl/Adobe AIR Installer.app/Contents/Frameworks" -silent -logToStdout -withRuntime -url -location /Applications -desktopShortcut -programMenu "/Volumes/Install Adobe Muse.app/Install Adobe Muse.app/Contents/Resources/Adobe Muse"

Mar 25 13:02:29 Monster-Mac.local Adobe AIR Application Installer[89627]: Relaunching with elevation

Mar 25 13:02:35 Monster-Mac.local launchservicesd[55]: Application App:"Adobe AIR Application Installer" asn:0x0-2298296 pid:89627 refs=7 @ 0x7fb992949790 tried to be brought forward, but isn't in fPermittedFrontApps ( ( "LSApplication:0x0-0x2299297 pid=89630 "SecurityAgent"")), so denying. : LASSession.cp #1481 SetFrontApplication() q=LSSession 100004/0x186a4 queue

Mar 25 13:02:35 Monster-Mac.local WindowServer[112]: [cps/setfront] Failed setting the front application to Adobe AIR Application Installer, psn 0x0-0x2298296, securitySessionID=0x186a4, err=-13066

Mar 25 13:02:35 Monster-Mac.local authexec[89635]: executing /var/folders/vw/wckzv3_x1vx_50yh44grtc0c0000gn/T/air8D7hUl/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer

Mar 25 13:02:35 Monster-Mac.local Adobe AIR Application Installer[89635]: Application Installer begin with version 4.0.0.1390 on Mac OS 10.9.2 x86

Mar 25 13:02:35 Monster-Mac.local Adobe AIR Application Installer[89635]: Commandline is: -runtime "/var/folders/vw/wckzv3_x1vx_50yh44grtc0c0000gn/T/air8D7hUl/Adobe AIR Installer.app/Contents/Frameworks" -silent -logToStdout -withRuntime -url -location /Applications -desktopShortcut -programMenu "/Volumes/Install Adobe Muse.app/Install Adobe Muse.app/Contents/Resources/Adobe Muse"

Mar 25 13:02:35 Monster-Mac.local Adobe AIR Application Installer[89635]: No installed runtime detected

Mar 25 13:02:35 Monster-Mac.local Adobe AIR Application Installer[89635]: Validating app in folder /Volumes/Install Adobe Muse.app/Install Adobe Muse.app/Contents/Resources/Adobe Muse/Contents/Resources

Mar 25 13:02:41 Monster-Mac.local Adobe AIR Application Installer[89635]: Application signature verified

Mar 25 13:02:41 Monster-Mac.local Adobe AIR Application Installer[89635]: Unpackaging/validation complete

Mar 25 13:02:41 Monster-Mac.local Adobe AIR Application Installer[89635]: Launching subprocess with commandline /bin/chmod -fRP +rw "/Users/Shared/Library/Application Support/Adobe"

Mar 25 13:02:41 Monster-Mac.local Adobe AIR Application Installer[89635]: Launching subprocess with commandline /usr/sbin/chown -hfRP mlewis "/Users/mlewis/Library/Application Support/Adobe"

Mar 25 13:02:41 Monster-Mac.local Adobe AIR Application Installer[89635]: Launching subprocess with commandline /bin/chmod -fRP +rw "/Users/mlewis/Library/Application Support/Adobe"

Mar 25 13:02:41 Monster-Mac.local Adobe AIR Application Installer[89635]: Launching subprocess with commandline /usr/sbin/chown -hfRP mlewis "/Users/mlewis/Library/Preferences/Macromedia/Flash Player/www.macromedia.com/bin"

Mar 25 13:02:41 Monster-Mac.local Adobe AIR Application Installer[89635]: Starting silent combined runtime and app install.

Mar 25 13:02:45 Monster-Mac.local Adobe AIR Application Installer[89635]: Cannot make symlink /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/FlashTmp.w78PmA/temp/Versions/Current: Invalid argument

Mar 25 13:02:45 Monster-Mac.local Adobe AIR Application Installer[89635]: Error occurred during copy operation; beginning rollback: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #2038" errorID=2038]

Mar 25 13:02:45 Monster-Mac.local Adobe AIR Application Installer[89635]: Rollback complete

Mar 25 13:02:45 Monster-Mac.local Adobe AIR Application Installer[89635]: Got an unexpected fatal error while in stateInstalling: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #2038" errorID=2038]

Mar 25 13:02:45 Monster-Mac.local Adobe AIR Application Installer[89627]: Elevated install failed: error 2038 Error #2038

Mar 25 13:02:45 Monster-Mac.local Adobe AIR Application Installer[89635]: Application Installer end with exit code 7

Mar 25 13:02:54 Monster-Mac.local Adobe AIR Application Installer[89627]: Application Installer end with exit code 7

Mar 25 13:02:54 Monster-Mac.local Adobe AIR Installer[89625]: Subprocess app installer failed (7)

Mar 25 13:02:54 Monster-Mac.local Adobe AIR Installer[89625]: Runtime Installer end with exit code 7

Mar 25 13:07:48 Monster-Mac kernel[0]: hfs: could not initialize summary table for Adobe AIR

Mar 25 13:07:48 Monster-Mac kernel[0]: hfs: mounted Adobe AIR on device disk11s2

Mar 25 13:07:48 Monster-Mac.local mds[38]: (Normal) Volume: volume:0x7fff1a206800 ********** Bootstrapped Creating a default store:1 SpotLoc:(null) SpotVerLoc:(null) occlude:0 /Volumes/Adobe AIR

Mar 25 13:07:54 Monster-Mac.local Adobe AIR Installer[89691]: Runtime Installer begin with version 4.0.0.1390 on Mac OS 10.9.2 x86

Mar 25 13:07:54 Monster-Mac.local Adobe AIR Installer[89691]: Commandline is: -psn_0_36328099

Mar 25 13:07:54 Monster-Mac.local Adobe AIR Installer[89691]: No installed runtime detected

Mar 25 13:07:54 Monster-Mac.local Adobe AIR Installer[89691]: CoreText performance note: Client called CTFontCreateWithName() using name "Times Roman" and got font with PostScript name "Times-Roman". For best performance, only use PostScript names when calling this API.

Mar 25 13:07:54 Monster-Mac.local Adobe AIR Installer[89691]: CoreText performance note: Set a breakpoint on CTFontLogSuboptimalRequest to debug.

Mar 25 13:07:55 Monster-Mac.local Adobe AIR Installer[89691]: CoreText performance note: Client called CTFontCreateWithName() using name "Lucida Grande" and got font with PostScript name "LucidaGrande". For best performance, only use PostScript names when calling this API.

Mar 25 13:07:55 Monster-Mac.local Adobe AIR Installer[89691]: The function `CGFontSetShouldUseMulticache' is obsolete and will be removed in an upcoming update. Unfortunately, this application, or a library it uses, is using this obsolete function, and is thereby contributing to an overall degradation of system performance.

Mar 25 13:07:55 Monster-Mac.local Adobe AIR Installer[89691]: CoreText performance note: Client called CTFontCreateWithName() using name "Myriad Pro" and got font with PostScript name "MyriadPro-Regular". For best performance, only use PostScript names when calling this API.

Mar 25 13:07:58 Monster-Mac.local Adobe AIR Installer[89691]: Relaunching with elevation

Mar 25 13:07:58 Monster-Mac.local Adobe AIR Installer[89691]: Launching subprocess with commandline /Volumes/Adobe AIR/Adobe AIR Installer.app -ei

Mar 25 13:08:02 Monster-Mac.local launchservicesd[55]: Application App:"Adobe AIR Installer" asn:0x0-22a52a3 pid:89691 refs=7 @ 0x7fb990730330 tried to be brought forward, but isn't in fPermittedFrontApps ( ( "LSApplication:0x0-0x22a62a4 pid=89695 "SecurityAgent"")), so denying. : LASSession.cp #1481 SetFrontApplication() q=LSSession 100004/0x186a4 queue

Mar 25 13:08:02 Monster-Mac.local WindowServer[112]: [cps/setfront] Failed setting the front application to Adobe AIR Installer, psn 0x0-0x22a52a3, securitySessionID=0x186a4, err=-13066

Mar 25 13:08:02 Monster-Mac.local authexec[89699]: executing /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer

Mar 25 13:08:03 Monster-Mac.local Adobe AIR Installer[89699]: Runtime Installer begin with version 4.0.0.1390 on Mac OS 10.9.2 x86

Mar 25 13:08:03 Monster-Mac.local Adobe AIR Installer[89699]: Commandline is: -ei

Mar 25 13:08:03 Monster-Mac.local Adobe AIR Installer[89699]: No installed runtime detected

Mar 25 13:08:03 Monster-Mac.local Adobe AIR Installer[89699]: Launching subprocess with commandline /bin/chmod -fRP +rw "/Users/Shared/Library/Application Support/Adobe"

Mar 25 13:08:03 Monster-Mac.local Adobe AIR Installer[89699]: Launching subprocess with commandline /usr/sbin/chown -hfRP mlewis "/Users/mlewis/Library/Application Support/Adobe"

Mar 25 13:08:03 Monster-Mac.local Adobe AIR Installer[89699]: Launching subprocess with commandline /bin/chmod -fRP +rw "/Users/mlewis/Library/Application Support/Adobe"

Mar 25 13:08:03 Monster-Mac.local Adobe AIR Installer[89699]: Launching subprocess with commandline /usr/sbin/chown -hfRP mlewis "/Users/mlewis/Library/Preferences/Macromedia/Flash Player/www.macromedia.com/bin"

Mar 25 13:08:03 Monster-Mac.local Adobe AIR Installer[89699]: Starting silent runtime install. Installing runtime version 4.0.0.1390

Mar 25 13:08:03 Monster-Mac.local Adobe AIR Installer[89699]: CoreText performance note: Client called CTFontCreateWithName() using name "Times Roman" and got font with PostScript name "Times-Roman". For best performance, only use PostScript names when calling this API.

Mar 25 13:08:03 Monster-Mac.local Adobe AIR Installer[89699]: CoreText performance note: Set a breakpoint on CTFontLogSuboptimalRequest to debug.

Mar 25 13:08:05 Monster-Mac.local Adobe AIR Installer[89699]: Cannot make symlink /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/FlashTmp.RDUdHS/temp/Versions/Current: Invalid argument

Mar 25 13:08:05 Monster-Mac.local Adobe AIR Installer[89699]: Error occurred during copy operation; beginning rollback: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #2038" errorID=2038]

Mar 25 13:08:05 Monster-Mac.local Adobe AIR Installer[89699]: Rollback complete

Mar 25 13:08:05 Monster-Mac.local Adobe AIR Installer[89699]: Exiting due to error: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #2038" errorID=2038]

Mar 25 13:08:05 Monster-Mac.local Adobe AIR Installer[89691]: Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Error #2038" errorID=2038]

Mar 25 13:08:05 Monster-Mac.local Adobe AIR Installer[89699]: Runtime Installer end with exit code 7

Mar 25 13:08:05 Monster-Mac.local Adobe AIR Installer[89691]: CoreText performance note: Client called CTFontCreateWithName() using name "Myriad Pro Bold" and got font with PostScript name "MyriadPro-Bold". For best performance, only use PostScript names when calling this API.

Mar 25 13:08:31 Monster-Mac.local Adobe AIR Installer[89691]: Runtime Installer end with exit code 7

Mar 25 13:08:31 Monster-Mac com.apple.launchd.peruser.501[167] ([0x0-0x22a52a3].com.adobe.air.Installer[89691]): Exited with code: 7

Mar 25 13:37:31 Monster-Mac.local Adobe AIR Installer[89848]: Runtime Installer begin with version 3.8.0.1280 on Mac OS 10.9.2 x86

Mar 25 13:37:31 Monster-Mac.local Adobe AIR Installer[89848]: Commandline is:

Mar 25 13:37:31 Monster-Mac.local Adobe AIR Installer[89848]: No installed runtime detected

Mar 25 13:37:31 Monster-Mac.local Adobe AIR Installer[89848]: CoreText performance note: Client called CTFontCreateWithName() using name "Times Roman" and got font with PostScript name "Times-Roman". For best performance, only use PostScript names when calling this API.

Mar 25 13:37:31 Monster-Mac.local Adobe AIR Installer[89848]: CoreText performance note: Set a breakpoint on CTFontLogSuboptimalRequest to debug.

Mar 25 13:37:32 Monster-Mac.local Adobe AIR Installer[89848]: CoreText performance note: Client called CTFontCreateWithName() using name "Lucida Grande" and got font with PostScript name "LucidaGrande". For best performance, only use PostScript names when calling this API.

Mar 25 13:37:32 Monster-Mac.local Adobe AIR Installer[89848]: The function `CGFontSetShouldUseMulticache' is obsolete and will be removed in an upcoming update. Unfortunately, this application, or a library it uses, is using this obsolete function, and is thereby contributing to an overall degradation of system performance.

Mar 25 13:37:32 Monster-Mac.local Adobe AIR Installer[89848]: CoreText performance note: Client called CTFontCreateWithName() using name "Myriad Pro" and got font with PostScript name "MyriadPro-Regular". For best performance, only use PostScript names when calling this API.

Mar 25 13:37:55 Monster-Mac.local Adobe AIR Installer[89848]: Runtime Installer end with exit code 6

Mar 25 13:37:55 Monster-Mac com.apple.launchd.peruser.501[167] (com.adobe.air.Installer.3728[89848]): Exited with code: 6

Mar 25 13:38:16 Monster-Mac.local Adobe AIR Installer[89852]: Runtime Installer begin with version 3.8.0.1280 on Mac OS 10.9.2 x86

Mar 25 13:38:16 Monster-Mac.local Adobe AIR Installer[89852]: Commandline is:

Mar 25 13:38:16 Monster-Mac.local Adobe AIR Installer[89852]: No installed runtime detected

Mar 25 13:38:16 Monster-Mac.local Adobe AIR Installer[89852]: CoreText performance note: Client called CTFontCreateWithName() using name "Times Roman" and got font with PostScript name "Times-Roman". For best performance, only use PostScript names when calling this API.

Mar 25 13:38:16 Monster-Mac.local Adobe AIR Installer[89852]: CoreText performance note: Set a breakpoint on CTFontLogSuboptimalRequest to debug.

Mar 25 13:38:17 Monster-Mac.local Adobe AIR Installer[89852]: CoreText performance note: Client called CTFontCreateWithName() using name "Lucida Grande" and got font with PostScript name "LucidaGrande". For best performance, only use PostScript names when calling this API.

Mar 25 13:38:17 Monster-Mac.local Adobe AIR Installer[89852]: The function `CGFontSetShouldUseMulticache' is obsolete and will be removed in an upcoming update. Unfortunately, this application, or a library it uses, is using this obsolete function, and is thereby contributing to an overall degradation of system performance.

Mar 25 13:38:17 Monster-Mac.local Adobe AIR Installer[89852]: CoreText performance note: Client called CTFontCreateWithName() using name "Myriad Pro" and got font with PostScript name "MyriadPro-Regular". For best performance, only use PostScript names when calling this API.

Mar 25 13:38:22 Monster-Mac.local Adobe AIR Installer[89852]: Relaunching with elevation

Mar 25 13:38:22 Monster-Mac.local Adobe AIR Installer[89852]: Launching subprocess with commandline /Applications/Utilities/Adobe AIR Uninstaller.app -ei

Mar 25 13:38:29 Monster-Mac.local launchservicesd[55]: Application App:"Adobe AIR Installer" asn:0x0-22d22d0 pid:89852 refs=7 @ 0x7fb9906d7750 tried to be brought forward, but isn't in fPermittedFrontApps ( ( "LSApplication:0x0-0x22d32d1 pid=89855 "SecurityAgent"")), so denying. : LASSession.cp #1481 SetFrontApplication() q=LSSession 100004/0x186a4 queue

Mar 25 13:38:29 Monster-Mac.local WindowServer[112]: [cps/setfront] Failed setting the front application to Adobe AIR Installer, psn 0x0-0x22d22d0, securitySessionID=0x186a4, err=-13066

Mar 25 13:38:29 Monster-Mac.local authexec[89858]: executing /Applications/Utilities/Adobe AIR Uninstaller.app/Contents/MacOS/Adobe AIR Installer

Mar 25 13:38:30 Monster-Mac.local Adobe AIR Installer[89858]: Runtime Installer begin with version 3.8.0.1280 on Mac OS 10.9.2 x86

Mar 25 13:38:30 Monster-Mac.local Adobe AIR Installer[89858]: Commandline is: -ei

Mar 25 13:38:30 Monster-Mac.local Adobe AIR Installer[89858]: No installed runtime detected

Mar 25 13:38:30 Monster-Mac.local Adobe AIR Installer[89858]: Launching subprocess with commandline /bin/chmod -fRP +rw "/Users/Shared/Library/Application Support/Adobe"

Mar 25 13:38:30 Monster-Mac.local Adobe AIR Installer[89858]: Launching subprocess with commandline /usr/sbin/chown -hfRP mlewis "/Users/mlewis/Library/Application Support/Adobe"

Mar 25 13:38:30 Monster-Mac.local Adobe AIR Installer[89858]: Launching subprocess with commandline /bin/chmod -fRP +rw "/Users/mlewis/Library/Application Support/Adobe"

Mar 25 13:38:30 Monster-Mac.local Adobe AIR Installer[89858]: Launching subprocess with commandline /usr/sbin/chown -hfRP mlewis "/Users/mlewis/Library/Preferences/Macromedia/Flash Player/www.macromedia.com/bin"

Mar 25 13:38:30 Monster-Mac.local Adobe AIR Installer[89858]: Starting silent runtime install. Installing runtime version 3.8.0.1280

Mar 25 13:38:30 Monster-Mac.local Adobe AIR Installer[89858]: CoreText performance note: Client called CTFontCreateWithName() using name "Times Roman" and got font with PostScript name "Times-Roman". For best performance, only use PostScript names when calling this API.

Mar 25 13:38:30 Monster-Mac.local Adobe AIR Installer[89858]: CoreText performance note: Set a breakpoint on CTFontLogSuboptimalRequest to debug.

Mar 25 13:38:32 Monster-Mac.local Adobe AIR Installer[89858]: Cannot make symlink /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/FlashTmp.5xtfEz/temp/Versions/Current: Invalid argument

Mar 25 13:38:32 Monster-Mac.local Adobe AIR Installer[89858]: Error occurred during copy operation; beginning rollback: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #2038" errorID=2038]

Mar 25 13:38:32 Monster-Mac.local Adobe AIR Installer[89858]: Rollback complete

Mar 25 13:38:32 Monster-Mac.local Adobe AIR Installer[89858]: Exiting due to error: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #2038" errorID=2038]

Mar 25 13:38:32 Monster-Mac.local Adobe AIR Installer[89852]: Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Error #2038" errorID=2038]

Mar 25 13:38:32 Monster-Mac.local Adobe AIR Installer[89858]: Runtime Installer end with exit code 7

Mar 25 13:43:23 Monster-Mac.local Adobe AIR Installer[89852]: Runtime Installer end with exit code 7

Mar 25 13:43:23 Monster-Mac com.apple.launchd.peruser.501[167] (com.adobe.air.Installer.3728[89852]): Exited with code: 7

NSApplicationBundleIdentifier = "com.adobe.air.Installer";

NSApplicationName = "Adobe AIR Installer";

NSApplicationPath = "/Applications/Utilities/Adobe AIR Uninstaller.app";

NSWorkspaceApplicationKey = <NSRunningApplication: 0x610000112bd0 (com.adobe.air.Installer - 89852)>;

Mar 25 13:55:07 Monster-Mac com.apple.launchd.peruser.501[167] (com.adobe.air.ApplicationInstaller.46320[89937]): Exited with code: 4

Thank you in advance.

Report · Apr 11, 2014

So....did I do something wrong? I think it's pretty pathetic that I've contacted Adobe only to be sent here and then nobody even bothers to answer or help? I thought you were suppose to be given support with Creative Cloud? 182 views and yet nobody knows anything...seems weird. Granted I'm not a big forum person so maybe I did something wrong? I tried to find answers here and thought I did a good job of posting everything I could to give information in order to get help. Or does it really take over 2 weeks to get answers normally?

Report · Apr 17, 2014

I'm having the exact same problem with my Mac Mini (late 2012) running OS X 10.8.6

Muse said it was installed in CC, but it is nowhere to be found.

Can't manually install Muse because of a problem with AIR

Can't update AIR because I don't have administrator permission (even though I AM the admin)

Deleted all AIR files, tried reinstalling AIR. No luck. Same error message

I've tried all the same fixes with no luck. I really wish there was a solution to this problem!

Report · Apr 17, 2014

I finally got it to work!

Marydesigns, you may have already this, but this is what worked for me:

-------------------------

From http://helpx.adobe.com/air/kb/troubleshoot-air-installation-mac-os.html (not sure how i never stumbled across that page during the past few days)

-Using Finder, navigate to your Applications folder and look for a file (not a folder) named "Adobe". If one exists, rename or delete it.

-Open the Terminal application in your Applications/Utilities folder. Run the following commands:

sudo chmod -R ug=rwx,o=rx /Applications/Adobe

sudo chmod -R ug=rwx,o=rx ~/Library/Application\ Support/Adobe/

sudo chmod -R ug=rwx,o=rx ~/Library/Application\ Support/Adobe/AIR/

sudo chmod -R ug=rwx,o=rx /Users/Shared/Library/Application\ Support/Adobe/

NOTE: Terminal may state that some of these directories don't exist. Don't worry about it. It told me that 2 of them didn't exist, but this process still fixed my problem

-Next, adjust the ownership of a particular folder. Run the following two commands in Terminal, noting the user name response of the "whoami" command. Replace username with your username in the next command:

1. whoami

2. sudo chown -R username:staff ~/Library/Application\ Support/Adobe/AIR/

Again, Terminal may alert you that this directory doesn't exist. Just ignore it.

Close the Terminal application and rerun the Adobe AIR installer.

-------------------------

That got AIR working. I was then able to install Muse manually (not with Creative Cloud) by downloading it from http://adobe.com/go/muse_latest_mac

Hopefully this works for you!

Report · Apr 19, 2014

I am so happy you were able to get yours working I can't get any further than trying to do the part where I find my version becuase I apparently don't even have a Frameworks folder Outside of inside my Adobe Flash CS6 folder that is. I don't seem to have it. I so appreiciate you sharing that and trying to help me though!

Report · Apr 19, 2014

Try skipping that. I didn't have a frameworks folder either because I had already deleted mine previously.

Just try pasting this in terminal. Just ignore any errors

1. sudo chmod -R ug=rwx,o=rx /Applications/Adobe

sudo chmod -R ug=rwx,o=rx ~/Library/Application\ Support/Adobe/

sudo chmod -R ug=rwx,o=rx ~/Library/Application\ Support/Adobe/AIR/

sudo chmod -R ug=rwx,o=rx /Users/Shared/Library/Application\ Support/Adobe/

2. whoami

3. sudo chown -R username:staff ~/Library/Application\ Support/Adobe/AIR/

In step 3, replace username with your username

Then try installing

Report · Apr 19, 2014

Oh I see...OK I have to leave for a bit but when I return I will try that and see!

Adobe Community

Adobe AIR problems keeping Muse from installing - Can't install, uninstall or fix AIR