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I get the administrator won't allow install as the error message. When I try to follow the troubleshooting instructions and remove the old installation, it won't uninstall using control panel. In another post on the forum, it said to post the install log to get some help. I am running Windows 10 Creative version on an HP PC.
[2017-06-08:15:45:46] Runtime Installer begin with version 25.0.0.134 on Windows 10 x86
[2017-06-08:15:45:46] Commandline is: -silent
[2017-06-08:15:45:46] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2017-06-08:15:45:46] Starting silent runtime update. Updating runtime from version 3.2.0.2070 to version 25.0.0.134
[2017-06-08:15:45:47] Installing msi at c:\users\ccl\appdata\local\temp\air6ab5.tmp\setup.msi with guid {25A60C59-0FDC-4D73-81F4-D4A6D4E0CB92}
[2017-06-08:15:45:49] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2017-06-08:15:45:49] Rolling back install of c:\users\ccl\appdata\local\temp\air6ab5.tmp\setup.msi
[2017-06-08:15:45:49] Rollback complete
[2017-06-08:15:45:49] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2017-06-08:15:45:49] Runtime Installer end with exit code 7
[2017-06-09:15:30:52] Runtime Installer begin with version 25.0.0.134 on Windows 10 x86
[2017-06-09:15:30:52] Commandline is: -silent
[2017-06-09:15:30:52] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2017-06-09:15:30:52] Starting silent runtime update. Updating runtime from version 3.2.0.2070 to version 25.0.0.134
[2017-06-09:15:30:52] Installing msi at c:\users\ccl\appdata\local\temp\air1e20.tmp\setup.msi with guid {25A60C59-0FDC-4D73-81F4-D4A6D4E0CB92}
[2017-06-09:15:30:58] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2017-06-09:15:30:58] Rolling back install of c:\users\ccl\appdata\local\temp\air1e20.tmp\setup.msi
[2017-06-09:15:30:58] Rollback complete
[2017-06-09:15:30:58] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2017-06-09:15:30:58] Runtime Installer end with exit code 7
[2017-06-09:16:30:12] Runtime Installer begin with version 25.0.0.134 on Windows 10 x86
[2017-06-09:16:30:12] Commandline is: -silent
[2017-06-09:16:30:12] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2017-06-09:16:30:12] Starting silent runtime update. Updating runtime from version 3.2.0.2070 to version 25.0.0.134
[2017-06-09:16:30:12] Installing msi at c:\users\ccl\appdata\local\temp\air4e7d.tmp\setup.msi with guid {25A60C59-0FDC-4D73-81F4-D4A6D4E0CB92}
[2017-06-09:16:30:19] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2017-06-09:16:30:19] Rolling back install of c:\users\ccl\appdata\local\temp\air4e7d.tmp\setup.msi
[2017-06-09:16:30:19] Rollback complete
[2017-06-09:16:30:19] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2017-06-09:16:30:19] Runtime Installer end with exit code 7
[2017-06-09:16:33:59] Runtime Installer begin with version 25.0.0.134 on Windows 10 x86
[2017-06-09:16:33:59] Commandline is:
[2017-06-09:16:33:59] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2017-06-09:16:34:05] Relaunching with elevation
[2017-06-09:16:34:05] Launching subprocess with commandline c:\users\ccl\appdata\local\temp\airb612.tmp\adobe air installer.exe -ei
[2017-06-09:16:34:05] Runtime Installer begin with version 25.0.0.134 on Windows 10 x86
[2017-06-09:16:34:05] Commandline is: -stdio \\.\pipe\AIR_13816_0 -ei
[2017-06-09:16:34:05] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2017-06-09:16:34:05] Starting silent runtime update. Updating runtime from version 3.2.0.2070 to version 25.0.0.134
[2017-06-09:16:34:06] Installing msi at c:\users\ccl\appdata\local\temp\airb612.tmp\setup.msi with guid {25A60C59-0FDC-4D73-81F4-D4A6D4E0CB92}
[2017-06-09:16:34:08] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2017-06-09:16:34:08] Rolling back install of c:\users\ccl\appdata\local\temp\airb612.tmp\setup.msi
[2017-06-09:16:34:08] Rollback complete
[2017-06-09:16:34:08] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2017-06-09:16:34:08] Runtime Installer end with exit code 7
[2017-06-09:16:34:14] Runtime Installer end with exit code 7
[2017-06-09:16:38:19] Runtime Installer begin with version 3.2.0.2070 on Windows x86
[2017-06-09:16:38:19] Commandline is: -arp:uninstall
[2017-06-09:16:38:19] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2017-06-09:16:38:23] Relaunching with elevation
[2017-06-09:16:38:23] Launching subprocess with commandline c:\program files (x86)\common files\adobe air\versions\1.0\resources\adobe air updater.exe -eu
[2017-06-09:16:38:23] Runtime Installer begin with version 3.2.0.2070 on Windows x86
[2017-06-09:16:38:23] Commandline is: -stdio \\.\pipe\AIR_5140_0 -eu
[2017-06-09:16:38:23] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2017-06-09:16:38:23] Starting runtime uninstall. Uninstalling runtime version 3.2.0.2070
[2017-06-09:16:38:23] Uninstalling product with GUID {47FA2C44-D148-4DBC-AF60-B91934AA4842}
[2017-06-09:16:38:23] Error occurred during msi uninstall operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2017-06-09:16:38:23] Rollback complete
[2017-06-09:16:38:23] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2017-06-09:16:38:23] Runtime Installer end with exit code 7
[2017-06-09:16:38:24] Elevated install completed
[2017-06-09:16:38:24] Runtime Installer end with exit code 0
[2017-06-09:16:38:46] Runtime Installer begin with version 3.2.0.2070 on Windows x86
[2017-06-09:16:38:46] Commandline is: -arp:uninstall
[2017-06-09:16:38:46] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2017-06-09:16:38:50] Relaunching with elevation
[2017-06-09:16:38:50] Launching subprocess with commandline c:\program files (x86)\common files\adobe air\versions\1.0\resources\adobe air updater.exe -eu
[2017-06-09:16:38:50] Runtime Installer begin with version 3.2.0.2070 on Windows x86
[2017-06-09:16:38:50] Commandline is: -stdio \\.\pipe\AIR_3724_0 -eu
[2017-06-09:16:38:50] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2017-06-09:16:38:50] Starting runtime uninstall. Uninstalling runtime version 3.2.0.2070
[2017-06-09:16:38:50] Uninstalling product with GUID {47FA2C44-D148-4DBC-AF60-B91934AA4842}
[2017-06-09:16:38:50] Error occurred during msi uninstall operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2017-06-09:16:38:50] Rollback complete
[2017-06-09:16:38:50] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2017-06-09:16:38:50] Runtime Installer end with exit code 7
[2017-06-09:16:38:51] Elevated install completed
[2017-06-09:16:38:51] Runtime Installer end with exit code 0
[2017-06-09:16:41:59] Runtime Installer begin with version 3.2.0.2070 on Windows x86
[2017-06-09:16:41:59] Commandline is: -arp:uninstall
[2017-06-09:16:41:59] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2017-06-09:16:42:03] Relaunching with elevation
[2017-06-09:16:42:03] Launching subprocess with commandline c:\program files (x86)\common files\adobe air\versions\1.0\resources\adobe air updater.exe -eu
[2017-06-09:16:42:03] Runtime Installer begin with version 3.2.0.2070 on Windows x86
[2017-06-09:16:42:03] Commandline is: -stdio \\.\pipe\AIR_10116_0 -eu
[2017-06-09:16:42:03] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2017-06-09:16:42:03] Starting runtime uninstall. Uninstalling runtime version 3.2.0.2070
[2017-06-09:16:42:03] Uninstalling product with GUID {47FA2C44-D148-4DBC-AF60-B91934AA4842}
[2017-06-09:16:42:03] Error occurred during msi uninstall operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2017-06-09:16:42:03] Rollback complete
[2017-06-09:16:42:03] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2017-06-09:16:42:03] Runtime Installer end with exit code 7
[2017-06-09:16:42:03] Elevated install completed
[2017-06-09:16:42:03] Runtime Installer end with exit code 0
OK I did that, and it said it fixed it. However the version number remains 3.2.0.2070. My Kaspersky wants me to update to version 25.0.0.134. That update will still not run. Should I not worry about updating the app? It seems like I am pretty far behind in versions, so I didn't know if I need to work with it some more. Thank you.
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Hi,
Could you go to "Control Panel\All Control Panel Items\Troubleshooting\All Categories" and run the Program Compatibility troubleshooter and select Adobe AIR and run the same.
Thanks!
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OK I did that, and it said it fixed it. However the version number remains 3.2.0.2070. My Kaspersky wants me to update to version 25.0.0.134. That update will still not run. Should I not worry about updating the app? It seems like I am pretty far behind in versions, so I didn't know if I need to work with it some more. Thank you.
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If you want Adobe AIR version 25.0.0.134 you can also download the same from Adobe - Adobe AIR page.
Thanks!
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Thank you for your help. I have already downloaded the program Adobe AIR version 25.0.0.134 from the site. The problem is I still get the same message that the administrator won't allow install as I got the first time. Where I am now is that the old version of Air is uninstalled, but I can't get the new version to install either, so it is not available on my computer.
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Hi,
Are you the administrator of your machine? Could you post a screenshot of the issue.
Thanks!
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Yes I am the administrator. When I run the program, it opens this window:
It then goes away and in a couple of minutes this window appears:
It runs and says it was updated successfully. But in the programs of control panel, it does not show that the version has changed, it still appears to be the old one:
So is there some other place to look to see if it actually updated?
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Hi,
Did you refresh the control panel contents post successful update?
Thanks!
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Yes, refreshed it and even opened and closed it after I tried installing. Still shows the 3.2.0.2070, the only thing that changes is it updates to the day I am trying to update it.