Adobe Air won't upgrade

Report · Jun 09, 2017

I get the administrator won't allow install as the error message. When I try to follow the troubleshooting instructions and remove the old installation, it won't uninstall using control panel. In another post on the forum, it said to post the install log to get some help. I am running Windows 10 Creative version on an HP PC.

[2017-06-08:15:45:46] Runtime Installer begin with version 25.0.0.134 on Windows 10 x86

[2017-06-08:15:45:46] Commandline is: -silent

[2017-06-08:15:45:46] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2017-06-08:15:45:46] Starting silent runtime update. Updating runtime from version 3.2.0.2070 to version 25.0.0.134

[2017-06-08:15:45:47] Installing msi at c:\users\ccl\appdata\local\temp\air6ab5.tmp\setup.msi with guid {25A60C59-0FDC-4D73-81F4-D4A6D4E0CB92}

[2017-06-08:15:45:49] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

[2017-06-08:15:45:49] Rolling back install of c:\users\ccl\appdata\local\temp\air6ab5.tmp\setup.msi

[2017-06-08:15:45:49] Rollback complete

[2017-06-08:15:45:49] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

[2017-06-08:15:45:49] Runtime Installer end with exit code 7

[2017-06-09:15:30:52] Runtime Installer begin with version 25.0.0.134 on Windows 10 x86

[2017-06-09:15:30:52] Commandline is: -silent

[2017-06-09:15:30:52] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2017-06-09:15:30:52] Starting silent runtime update. Updating runtime from version 3.2.0.2070 to version 25.0.0.134

[2017-06-09:15:30:52] Installing msi at c:\users\ccl\appdata\local\temp\air1e20.tmp\setup.msi with guid {25A60C59-0FDC-4D73-81F4-D4A6D4E0CB92}

[2017-06-09:15:30:58] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

[2017-06-09:15:30:58] Rolling back install of c:\users\ccl\appdata\local\temp\air1e20.tmp\setup.msi

[2017-06-09:15:30:58] Rollback complete

[2017-06-09:15:30:58] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

[2017-06-09:15:30:58] Runtime Installer end with exit code 7

[2017-06-09:16:30:12] Runtime Installer begin with version 25.0.0.134 on Windows 10 x86

[2017-06-09:16:30:12] Commandline is: -silent

[2017-06-09:16:30:12] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2017-06-09:16:30:12] Starting silent runtime update. Updating runtime from version 3.2.0.2070 to version 25.0.0.134

[2017-06-09:16:30:12] Installing msi at c:\users\ccl\appdata\local\temp\air4e7d.tmp\setup.msi with guid {25A60C59-0FDC-4D73-81F4-D4A6D4E0CB92}

[2017-06-09:16:30:19] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

[2017-06-09:16:30:19] Rolling back install of c:\users\ccl\appdata\local\temp\air4e7d.tmp\setup.msi

[2017-06-09:16:30:19] Rollback complete

[2017-06-09:16:30:19] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

[2017-06-09:16:30:19] Runtime Installer end with exit code 7

[2017-06-09:16:33:59] Runtime Installer begin with version 25.0.0.134 on Windows 10 x86

[2017-06-09:16:33:59] Commandline is:

[2017-06-09:16:33:59] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2017-06-09:16:34:05] Relaunching with elevation

[2017-06-09:16:34:05] Launching subprocess with commandline c:\users\ccl\appdata\local\temp\airb612.tmp\adobe air installer.exe -ei

[2017-06-09:16:34:05] Runtime Installer begin with version 25.0.0.134 on Windows 10 x86

[2017-06-09:16:34:05] Commandline is: -stdio \\.\pipe\AIR_13816_0 -ei

[2017-06-09:16:34:05] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2017-06-09:16:34:05] Starting silent runtime update. Updating runtime from version 3.2.0.2070 to version 25.0.0.134

[2017-06-09:16:34:06] Installing msi at c:\users\ccl\appdata\local\temp\airb612.tmp\setup.msi with guid {25A60C59-0FDC-4D73-81F4-D4A6D4E0CB92}

[2017-06-09:16:34:08] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

[2017-06-09:16:34:08] Rolling back install of c:\users\ccl\appdata\local\temp\airb612.tmp\setup.msi

[2017-06-09:16:34:08] Rollback complete

[2017-06-09:16:34:08] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

[2017-06-09:16:34:08] Runtime Installer end with exit code 7

[2017-06-09:16:34:14] Runtime Installer end with exit code 7

[2017-06-09:16:38:19] Runtime Installer begin with version 3.2.0.2070 on Windows x86

[2017-06-09:16:38:19] Commandline is: -arp:uninstall

[2017-06-09:16:38:19] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2017-06-09:16:38:23] Relaunching with elevation

[2017-06-09:16:38:23] Launching subprocess with commandline c:\program files (x86)\common files\adobe air\versions\1.0\resources\adobe air updater.exe -eu

[2017-06-09:16:38:23] Runtime Installer begin with version 3.2.0.2070 on Windows x86

[2017-06-09:16:38:23] Commandline is: -stdio \\.\pipe\AIR_5140_0 -eu

[2017-06-09:16:38:23] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2017-06-09:16:38:23] Starting runtime uninstall. Uninstalling runtime version 3.2.0.2070

[2017-06-09:16:38:23] Uninstalling product with GUID {47FA2C44-D148-4DBC-AF60-B91934AA4842}

[2017-06-09:16:38:23] Error occurred during msi uninstall operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

[2017-06-09:16:38:23] Rollback complete

[2017-06-09:16:38:23] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

[2017-06-09:16:38:23] Runtime Installer end with exit code 7

[2017-06-09:16:38:24] Elevated install completed

[2017-06-09:16:38:24] Runtime Installer end with exit code 0

[2017-06-09:16:38:46] Runtime Installer begin with version 3.2.0.2070 on Windows x86

[2017-06-09:16:38:46] Commandline is: -arp:uninstall

[2017-06-09:16:38:46] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2017-06-09:16:38:50] Relaunching with elevation

[2017-06-09:16:38:50] Launching subprocess with commandline c:\program files (x86)\common files\adobe air\versions\1.0\resources\adobe air updater.exe -eu

[2017-06-09:16:38:50] Runtime Installer begin with version 3.2.0.2070 on Windows x86

[2017-06-09:16:38:50] Commandline is: -stdio \\.\pipe\AIR_3724_0 -eu

[2017-06-09:16:38:50] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2017-06-09:16:38:50] Starting runtime uninstall. Uninstalling runtime version 3.2.0.2070

[2017-06-09:16:38:50] Uninstalling product with GUID {47FA2C44-D148-4DBC-AF60-B91934AA4842}

[2017-06-09:16:38:50] Error occurred during msi uninstall operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

[2017-06-09:16:38:50] Rollback complete

[2017-06-09:16:38:50] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

[2017-06-09:16:38:50] Runtime Installer end with exit code 7

[2017-06-09:16:38:51] Elevated install completed

[2017-06-09:16:38:51] Runtime Installer end with exit code 0

[2017-06-09:16:41:59] Runtime Installer begin with version 3.2.0.2070 on Windows x86

[2017-06-09:16:41:59] Commandline is: -arp:uninstall

[2017-06-09:16:41:59] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2017-06-09:16:42:03] Relaunching with elevation

[2017-06-09:16:42:03] Launching subprocess with commandline c:\program files (x86)\common files\adobe air\versions\1.0\resources\adobe air updater.exe -eu

[2017-06-09:16:42:03] Runtime Installer begin with version 3.2.0.2070 on Windows x86

[2017-06-09:16:42:03] Commandline is: -stdio \\.\pipe\AIR_10116_0 -eu

[2017-06-09:16:42:03] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2017-06-09:16:42:03] Starting runtime uninstall. Uninstalling runtime version 3.2.0.2070

[2017-06-09:16:42:03] Uninstalling product with GUID {47FA2C44-D148-4DBC-AF60-B91934AA4842}

[2017-06-09:16:42:03] Error occurred during msi uninstall operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

[2017-06-09:16:42:03] Rollback complete

[2017-06-09:16:42:03] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

[2017-06-09:16:42:03] Runtime Installer end with exit code 7

[2017-06-09:16:42:03] Elevated install completed

[2017-06-09:16:42:03] Runtime Installer end with exit code 0

Report · Jun 12, 2017

Hi,

Could you go to "Control Panel\All Control Panel Items\Troubleshooting\All Categories" and run the Program Compatibility troubleshooter and select Adobe AIR and run the same.

Thanks!

Report · Jun 12, 2017

OK I did that, and it said it fixed it. However the version number remains 3.2.0.2070. My Kaspersky wants me to update to version 25.0.0.134. That update will still not run. Should I not worry about updating the app? It seems like I am pretty far behind in versions, so I didn't know if I need to work with it some more. Thank you.

Report · Jun 12, 2017

If you want Adobe AIR version 25.0.0.134 you can also download the same from Adobe - Adobe AIR page.

Thanks!

Report · Jun 13, 2017

Thank you for your help. I have already downloaded the program Adobe AIR version 25.0.0.134 from the site. The problem is I still get the same message that the administrator won't allow install as I got the first time. Where I am now is that the old version of Air is uninstalled, but I can't get the new version to install either, so it is not available on my computer.

Report · Jun 13, 2017

Hi,

Are you the administrator of your machine? Could you post a screenshot of the issue.

Thanks!

Report · Jun 21, 2017

Yes I am the administrator. When I run the program, it opens this window:

It then goes away and in a couple of minutes this window appears:

It runs and says it was updated successfully. But in the programs of control panel, it does not show that the version has changed, it still appears to be the old one:

So is there some other place to look to see if it actually updated?

Report · Jun 21, 2017

Hi,

Did you refresh the control panel contents post successful update?

Thanks!

Report · Jun 22, 2017

Yes, refreshed it and even opened and closed it after I tried installing. Still shows the 3.2.0.2070, the only thing that changes is it updates to the day I am trying to update it.

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Adobe Air won't upgrade

1 Correct answer