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AIR Android texture cropping bug: demo app

Community Beginner ,
Dec 14, 2017

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Periodically, on numerous Android devices, loaded textures will be cropped arbitrarily, leading to completely broken visuals.

Two months ago, somebody wrote up a bug on Adobe's bug tracker, describing this bug: Tracker . (There's been discussion of this bug for over a year; the original bug report was seemingly lost when Adobe moved to their current bug tracker.) There's been no response from Adobe.

This bug is preventing me from shipping my game on Android. I've created a sample project that reliably reproduces it on my hardware, here: GitHub - tconkling/AIRAndroidCroppedTextures: Demonstrates a texture bug in AIR for Android. I've also shot a video of me reproducing the bug: AIR Android texture cropping bug - YouTube .

I've updated the tracker bug with this Github project and video, but since no Adobe employees have commented on that bug in the two+ months it's been posted, I feel like I'm likely shouting into a void. I'm hopeful that perhaps this forum is monitored more closely than the bug tracker, and so I'm posting this here.

I know this gets said frequently, but it bears repeating: Adobe's poor communication as it relates to AIR is intensely frustrating. I'm an indie game developer, and my livelihood relies on my tools working. Encountering a show-stopper bug in those tools, and then getting *absolute radio silence* from the company responsible for them is unacceptable. Filing bugs and creating sample apps takes time (this particular bug has consumed about 2 working days for me, to this point). Each time the AIR team fails to follow up properly - or even respond at all - my confidence in the product drops.

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AIR Android texture cropping bug: demo app

Community Beginner ,
Dec 14, 2017

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Periodically, on numerous Android devices, loaded textures will be cropped arbitrarily, leading to completely broken visuals.

Two months ago, somebody wrote up a bug on Adobe's bug tracker, describing this bug: Tracker . (There's been discussion of this bug for over a year; the original bug report was seemingly lost when Adobe moved to their current bug tracker.) There's been no response from Adobe.

This bug is preventing me from shipping my game on Android. I've created a sample project that reliably reproduces it on my hardware, here: GitHub - tconkling/AIRAndroidCroppedTextures: Demonstrates a texture bug in AIR for Android. I've also shot a video of me reproducing the bug: AIR Android texture cropping bug - YouTube .

I've updated the tracker bug with this Github project and video, but since no Adobe employees have commented on that bug in the two+ months it's been posted, I feel like I'm likely shouting into a void. I'm hopeful that perhaps this forum is monitored more closely than the bug tracker, and so I'm posting this here.

I know this gets said frequently, but it bears repeating: Adobe's poor communication as it relates to AIR is intensely frustrating. I'm an indie game developer, and my livelihood relies on my tools working. Encountering a show-stopper bug in those tools, and then getting *absolute radio silence* from the company responsible for them is unacceptable. Filing bugs and creating sample apps takes time (this particular bug has consumed about 2 working days for me, to this point). Each time the AIR team fails to follow up properly - or even respond at all - my confidence in the product drops.

TOPICS
Performance issues

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320

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Dec 14, 2017 0
Adobe Employee ,
Dec 18, 2017

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HI,

We are looking into the issue and will revert to you as soon as it is resolved at our end.

Thanks!

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Dec 18, 2017 0
Community Beginner ,
Jan 08, 2018

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chris.campbell​, @AmritaGangwani - I'm wondering if there's an update on this issue.

My game has just launched on Google Play, and while I've added code to work around this issue (the game detects if an image has been only partially loaded; if so it waits a few moments and tries again, up to 10 times), there are players for whom this workaround occasionally fails, meaning that the game is unplayable for them until they quit and restart it.

This is really problematic for me!

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Jan 08, 2018 0