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AIR apps suddenly crashing in App Store

Contributor ,
May 06, 2019

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I'm starting to get email complaints that my iOS apps are crashing.  The one with the most downloads is below.  The first giant spike is March (I only just found out today).  My other app, which is much newer, is doing the same thing.  My first app shows no crashing but it costs a dollar so gets significantly less downloads so it's hard to gauge if that's telling.

I know Apple had some new thing which only the latest adobe air update had, some setting.  I used the older air before that recent update.  Would that be causing the apps to crash now?

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AIR apps suddenly crashing in App Store

Contributor ,
May 06, 2019

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I'm starting to get email complaints that my iOS apps are crashing.  The one with the most downloads is below.  The first giant spike is March (I only just found out today).  My other app, which is much newer, is doing the same thing.  My first app shows no crashing but it costs a dollar so gets significantly less downloads so it's hard to gauge if that's telling.

I know Apple had some new thing which only the latest adobe air update had, some setting.  I used the older air before that recent update.  Would that be causing the apps to crash now?

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May 06, 2019 0
Advocate ,
May 07, 2019

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It's always difficult to know exactly what's going on when your app crashes even after an update. After 10 years on the app store and 100 apps+ I can tell you the range of strangeness is quite large. A xml that was loading fine for years crashes the app now, parsing that json now crashes everything, removing that listener now terminates the app, etc .... You really never know what you are gonna get but all you can do is investigate, try to replicate and be patient. And let's not forget the best of all: In some instances the app would ONLY crash when LIVE, and never from testflight, or installed locally, just a lot of fun stuff ....

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May 07, 2019 0
Contributor ,
May 07, 2019

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Well, fair enough haha. 

I just got an email last night that the paid app is not working either.  That's 3/3.  They were all made at different times with different air versions.  The paid app has no external sdks at all.  I just can't think of how this problem would be unique to me... I'm hoping someone else is experiencing the same thing.. I'm getting scared because I don't even know where to start troubleshooting something like this

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May 07, 2019 0
Advocate ,
May 07, 2019

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1. where is it crashing. (helps to have a QA team)

2. Does it crash in dev too.

3. trace, trace, trace.

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May 07, 2019 1
Contributor ,
May 07, 2019

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I went into my stats.  There's 80 crashes per 51,000 app units.  So the rate is relatively low.. would be hard to re-create.  But the upward spike in March is undeniable.

I found the issue I was referencing earlier.. iOS switching to the 12.1 SDK.  It says this would kick in in March so the timing matches up.  But again, if this was the issue, I would expect others to see the same problem.  Very strange.

Adobe AIR iOS 12.1 support

I guess I'll see if it happens in development as I'm about to release another one

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May 07, 2019 0