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AIR Install with no internet connection

Community Beginner ,
Aug 03, 2017

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Hi there! Most of the time we are on a TV/movie set, installing on computer that are connected via wifi or ethernet but have no internet connection.

The installer will hang for several minutes (an obnoxiously long time)...before installing.

When you have 150 crew waiting for you to get a new computer up and running, this is unacceptable.

This also happens (but is quicker) when installing .air files once air itself is installed.

Workarounds: connect to a network with internet (duh) ... but isn't always available on location.

Also, once the installer is in it's hang/waiting mode, if you switch wifi connections, it seems to trick it into continuing.

IMPORTANT NOTE: You seemed to have fixed this in the fall of 2016 with the version of air current then.

NOW, with v25, the hang is back.

I realize our particular use may not be typical, but we use your software on huge sets, and the results of our work get seen by millions of people. Would love to have this issue resolved for future work!

Thank you so much; love .air, Animate and how we use it! Keep up the good work.

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AIR Install with no internet connection

Community Beginner ,
Aug 03, 2017

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Hi there! Most of the time we are on a TV/movie set, installing on computer that are connected via wifi or ethernet but have no internet connection.

The installer will hang for several minutes (an obnoxiously long time)...before installing.

When you have 150 crew waiting for you to get a new computer up and running, this is unacceptable.

This also happens (but is quicker) when installing .air files once air itself is installed.

Workarounds: connect to a network with internet (duh) ... but isn't always available on location.

Also, once the installer is in it's hang/waiting mode, if you switch wifi connections, it seems to trick it into continuing.

IMPORTANT NOTE: You seemed to have fixed this in the fall of 2016 with the version of air current then.

NOW, with v25, the hang is back.

I realize our particular use may not be typical, but we use your software on huge sets, and the results of our work get seen by millions of people. Would love to have this issue resolved for future work!

Thank you so much; love .air, Animate and how we use it! Keep up the good work.

TOPICS
Installation

Views

427

Likes

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 03, 2017 0
Adobe Employee ,
Aug 03, 2017

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Hi,

Can you check with latest version of AIR(26) and see if the issue is still there. You can get latest version from Adobe - Adobe AIR .

Thanks!

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