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AIR won't install after Yosemite with Error "Installer Damaged"

Community Beginner ,
Oct 29, 2014

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Error message ""Adobe AIR Application Installer" is damaged and can't be opened"

I've uninstalled previous versions,using uninstaller, removed all incidents of AIR files, and my computer is not connected to another Hard Drive or Time Machine. Does anyone know an answer to this?  Thanks.

here's the log file

Oct 29 07:57:05 Jeremys-Airmac-2 kernel[0]: hfs: mounted Adobe AIR on device disk2s1

Oct 29 07:57:05 Jeremys-Airmac-2.local mds[32]: (Volume.Normal:2464) volume:0x7faf54078800 ********** Bootstrapped Creating a default store:1 SpotLoc:(null) SpotVerLoc:(null) occlude:0 /Volumes/Adobe AIR

Oct 29 07:57:16 Jeremys-Airmac-2.local Adobe AIR Installer[583]: Runtime Installer begin with version 15.0.0.293 on Mac OS 10.10.0 x86

Oct 29 07:57:16 Jeremys-Airmac-2.local Adobe AIR Installer[583]: Commandline is: -psn_0_344148

Oct 29 07:57:16 Jeremys-Airmac-2.local Adobe AIR Installer[583]: No installed runtime detected

Oct 29 07:57:17 Jeremys-Airmac-2.local Adobe AIR Installer[583]: The function ‘CGFontSetShouldUseMulticache’ is obsolete and will be removed in an upcoming update. Unfortunately, this application, or a library it uses, is using this obsolete function, and is thereby contributing to an overall degradation of system performance.

Oct 29 07:57:20 Jeremys-Airmac-2.local Adobe AIR Installer[583]: Relaunching with elevation

Oct 29 07:57:20 Jeremys-Airmac-2.local Adobe AIR Installer[583]: Launching subprocess with commandline /Volumes/Adobe AIR/Adobe AIR Installer.app -ei

Oct 29 07:57:25 Jeremys-Airmac-2.local authexec[588]: executing /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer

Oct 29 07:57:25 Jeremys-Airmac-2.local Adobe AIR Installer[588]: Runtime Installer begin with version 15.0.0.293 on Mac OS 10.10.0 x86

Oct 29 07:57:25 Jeremys-Airmac-2.local Adobe AIR Installer[588]: Commandline is: -ei

Oct 29 07:57:25 Jeremys-Airmac-2.local Adobe AIR Installer[588]: No installed runtime detected

Oct 29 07:57:25 Jeremys-Airmac-2.local Adobe AIR Installer[588]: Launching subprocess with commandline /bin/chmod -fRP +rw "/Library/Application Support/Adobe"

Oct 29 07:57:25 Jeremys-Airmac-2.local Adobe AIR Installer[588]: Launching subprocess with commandline /usr/sbin/chown -hfRP jeremy "/Users/jeremy/Library/Application Support/Adobe"

Oct 29 07:57:25 Jeremys-Airmac-2.local Adobe AIR Installer[588]: Launching subprocess with commandline /bin/chmod -fRP +rw "/Users/jeremy/Library/Application Support/Adobe"

Oct 29 07:57:25 Jeremys-Airmac-2.local Adobe AIR Installer[588]: Launching subprocess with commandline /usr/sbin/chown -hfRP jeremy "/Users/jeremy/Library/Preferences/Macromedia/Flash Player/www.macromedia.com/bin"

Oct 29 07:57:25 Jeremys-Airmac-2.local Adobe AIR Installer[588]: Starting silent runtime install. Installing runtime version 15.0.0.293

Oct 29 07:57:28 Jeremys-Airmac-2.local Adobe AIR Installer[588]: Registering /Applications/Utilities/Adobe AIR Application Installer.app/Contents/Info.plist

Oct 29 07:57:28 Jeremys-Airmac-2.local Adobe AIR Installer[588]: Launching subprocess with commandline /usr/sbin/chown -hfRP root:wheel "/Library/Frameworks/Adobe AIR.framework"

Oct 29 07:57:28 Jeremys-Airmac-2.local Adobe AIR Installer[588]: Subprocess chown succeeded

Oct 29 07:57:28 Jeremys-Airmac-2.local Adobe AIR Installer[588]: Launching subprocess with commandline /usr/sbin/chown -hfRP root:wheel "/Applications/Utilities/Adobe AIR Application Installer.app"

Oct 29 07:57:28 Jeremys-Airmac-2.local Adobe AIR Installer[588]: Subprocess chown succeeded

Oct 29 07:57:28 Jeremys-Airmac-2.local Adobe AIR Installer[588]: Launching subprocess with commandline /usr/sbin/chown -hfRP root:wheel "/Applications/Utilities/Adobe AIR Uninstaller.app"

Oct 29 07:57:28 Jeremys-Airmac-2.local Adobe AIR Installer[588]: Subprocess chown succeeded

Oct 29 07:57:28 Jeremys-Airmac-2.local Adobe AIR Installer[588]: Runtime Installer end with exit code 0

Oct 29 07:57:28 Jeremys-Airmac-2.local Adobe AIR Installer[583]: Elevated install completed

Oct 29 07:57:33 Jeremys-Airmac-2.local Adobe AIR Installer[583]: Launching subprocess with commandline /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/Adobe AIR Updater -installupdatecheck

Oct 29 07:57:33 Jeremys-Airmac-2.local Adobe AIR Installer[583]: Runtime Installer end with exit code 0

Oct 29 07:57:34 Jeremys-Airmac-2.local Adobe AIR Installer[600]: Runtime Installer begin with version 15.0.0.293 on Mac OS 10.10.0 x86

Oct 29 07:57:34 Jeremys-Airmac-2.local Adobe AIR Installer[600]: Commandline is: -installupdatecheck

Oct 29 07:57:34 Jeremys-Airmac-2.local Adobe AIR Installer[600]: Installed runtime (15.0.0.293) located at /Library/Frameworks/Adobe AIR.framework

Oct 29 07:57:35 Jeremys-Airmac-2.local Adobe AIR Installer[600]: Performing pingback request

Oct 29 07:57:35 Jeremys-Airmac-2.local Adobe AIR Installer[600]: Pingback request completed with HTTP status 200

Oct 29 07:57:35 Jeremys-Airmac-2.local Adobe AIR Installer[600]: Starting runtime background update check

Oct 29 07:57:35 Jeremys-Airmac-2.local Adobe AIR Installer[600]: Begin Background update download from http://airdownload.adobe.com/air/3/background/macos/x86/patch/15.0.0.293/update

Oct 29 07:57:35 Jeremys-Airmac-2.local Adobe AIR Installer[600]: Unpackaging http://airdownload.adobe.com/air/3/background/macos/x86/patch/15.0.0.293/update to /Users/jeremy/Library/Application Support/Adobe/AIR/Updater/Background

Oct 29 07:57:35 Jeremys-Airmac-2.local Adobe AIR Installer[600]: Runtime update not available

Oct 29 07:57:35 Jeremys-Airmac-2.local Adobe AIR Installer[600]: Unpackaging cancelled

Oct 29 07:57:35 Jeremys-Airmac-2.local Adobe AIR Installer[600]: Runtime Installer end with exit code 0

Oct 29 07:58:36 Jeremys-Airmac-2 kernel[0]: proc 617: load code signature error 4 for file "Adobe AIR Application Installer"

Oct 29 07:58:36 Jeremys-Airmac-2.local amfid[254]: /Applications/Utilities/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer signature not valid: 0xfffefa2a

Oct 29 07:58:49 Jeremys-Airmac-2 com.apple.xpc.launchd[1] (com.apple.xpc.launchd.oneshot.0x1000000f.Adobe AIR Application Installer[617]): Service exited due to signal: Killed: 9

I have similar issue with one of my client. The reason was the the app was signed by self-created certificate which is not recognized (obviously) by the system. You may try to go to System Preferences > Security & Privacy > General, and change "Allow apps downloaded from" setting.

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AIR won't install after Yosemite with Error "Installer Damaged"

Community Beginner ,
Oct 29, 2014

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Error message ""Adobe AIR Application Installer" is damaged and can't be opened"

I've uninstalled previous versions,using uninstaller, removed all incidents of AIR files, and my computer is not connected to another Hard Drive or Time Machine. Does anyone know an answer to this?  Thanks.

here's the log file

Oct 29 07:57:05 Jeremys-Airmac-2 kernel[0]: hfs: mounted Adobe AIR on device disk2s1

Oct 29 07:57:05 Jeremys-Airmac-2.local mds[32]: (Volume.Normal:2464) volume:0x7faf54078800 ********** Bootstrapped Creating a default store:1 SpotLoc:(null) SpotVerLoc:(null) occlude:0 /Volumes/Adobe AIR

Oct 29 07:57:16 Jeremys-Airmac-2.local Adobe AIR Installer[583]: Runtime Installer begin with version 15.0.0.293 on Mac OS 10.10.0 x86

Oct 29 07:57:16 Jeremys-Airmac-2.local Adobe AIR Installer[583]: Commandline is: -psn_0_344148

Oct 29 07:57:16 Jeremys-Airmac-2.local Adobe AIR Installer[583]: No installed runtime detected

Oct 29 07:57:17 Jeremys-Airmac-2.local Adobe AIR Installer[583]: The function ‘CGFontSetShouldUseMulticache’ is obsolete and will be removed in an upcoming update. Unfortunately, this application, or a library it uses, is using this obsolete function, and is thereby contributing to an overall degradation of system performance.

Oct 29 07:57:20 Jeremys-Airmac-2.local Adobe AIR Installer[583]: Relaunching with elevation

Oct 29 07:57:20 Jeremys-Airmac-2.local Adobe AIR Installer[583]: Launching subprocess with commandline /Volumes/Adobe AIR/Adobe AIR Installer.app -ei

Oct 29 07:57:25 Jeremys-Airmac-2.local authexec[588]: executing /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer

Oct 29 07:57:25 Jeremys-Airmac-2.local Adobe AIR Installer[588]: Runtime Installer begin with version 15.0.0.293 on Mac OS 10.10.0 x86

Oct 29 07:57:25 Jeremys-Airmac-2.local Adobe AIR Installer[588]: Commandline is: -ei

Oct 29 07:57:25 Jeremys-Airmac-2.local Adobe AIR Installer[588]: No installed runtime detected

Oct 29 07:57:25 Jeremys-Airmac-2.local Adobe AIR Installer[588]: Launching subprocess with commandline /bin/chmod -fRP +rw "/Library/Application Support/Adobe"

Oct 29 07:57:25 Jeremys-Airmac-2.local Adobe AIR Installer[588]: Launching subprocess with commandline /usr/sbin/chown -hfRP jeremy "/Users/jeremy/Library/Application Support/Adobe"

Oct 29 07:57:25 Jeremys-Airmac-2.local Adobe AIR Installer[588]: Launching subprocess with commandline /bin/chmod -fRP +rw "/Users/jeremy/Library/Application Support/Adobe"

Oct 29 07:57:25 Jeremys-Airmac-2.local Adobe AIR Installer[588]: Launching subprocess with commandline /usr/sbin/chown -hfRP jeremy "/Users/jeremy/Library/Preferences/Macromedia/Flash Player/www.macromedia.com/bin"

Oct 29 07:57:25 Jeremys-Airmac-2.local Adobe AIR Installer[588]: Starting silent runtime install. Installing runtime version 15.0.0.293

Oct 29 07:57:28 Jeremys-Airmac-2.local Adobe AIR Installer[588]: Registering /Applications/Utilities/Adobe AIR Application Installer.app/Contents/Info.plist

Oct 29 07:57:28 Jeremys-Airmac-2.local Adobe AIR Installer[588]: Launching subprocess with commandline /usr/sbin/chown -hfRP root:wheel "/Library/Frameworks/Adobe AIR.framework"

Oct 29 07:57:28 Jeremys-Airmac-2.local Adobe AIR Installer[588]: Subprocess chown succeeded

Oct 29 07:57:28 Jeremys-Airmac-2.local Adobe AIR Installer[588]: Launching subprocess with commandline /usr/sbin/chown -hfRP root:wheel "/Applications/Utilities/Adobe AIR Application Installer.app"

Oct 29 07:57:28 Jeremys-Airmac-2.local Adobe AIR Installer[588]: Subprocess chown succeeded

Oct 29 07:57:28 Jeremys-Airmac-2.local Adobe AIR Installer[588]: Launching subprocess with commandline /usr/sbin/chown -hfRP root:wheel "/Applications/Utilities/Adobe AIR Uninstaller.app"

Oct 29 07:57:28 Jeremys-Airmac-2.local Adobe AIR Installer[588]: Subprocess chown succeeded

Oct 29 07:57:28 Jeremys-Airmac-2.local Adobe AIR Installer[588]: Runtime Installer end with exit code 0

Oct 29 07:57:28 Jeremys-Airmac-2.local Adobe AIR Installer[583]: Elevated install completed

Oct 29 07:57:33 Jeremys-Airmac-2.local Adobe AIR Installer[583]: Launching subprocess with commandline /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/Adobe AIR Updater -installupdatecheck

Oct 29 07:57:33 Jeremys-Airmac-2.local Adobe AIR Installer[583]: Runtime Installer end with exit code 0

Oct 29 07:57:34 Jeremys-Airmac-2.local Adobe AIR Installer[600]: Runtime Installer begin with version 15.0.0.293 on Mac OS 10.10.0 x86

Oct 29 07:57:34 Jeremys-Airmac-2.local Adobe AIR Installer[600]: Commandline is: -installupdatecheck

Oct 29 07:57:34 Jeremys-Airmac-2.local Adobe AIR Installer[600]: Installed runtime (15.0.0.293) located at /Library/Frameworks/Adobe AIR.framework

Oct 29 07:57:35 Jeremys-Airmac-2.local Adobe AIR Installer[600]: Performing pingback request

Oct 29 07:57:35 Jeremys-Airmac-2.local Adobe AIR Installer[600]: Pingback request completed with HTTP status 200

Oct 29 07:57:35 Jeremys-Airmac-2.local Adobe AIR Installer[600]: Starting runtime background update check

Oct 29 07:57:35 Jeremys-Airmac-2.local Adobe AIR Installer[600]: Begin Background update download from http://airdownload.adobe.com/air/3/background/macos/x86/patch/15.0.0.293/update

Oct 29 07:57:35 Jeremys-Airmac-2.local Adobe AIR Installer[600]: Unpackaging http://airdownload.adobe.com/air/3/background/macos/x86/patch/15.0.0.293/update to /Users/jeremy/Library/Application Support/Adobe/AIR/Updater/Background

Oct 29 07:57:35 Jeremys-Airmac-2.local Adobe AIR Installer[600]: Runtime update not available

Oct 29 07:57:35 Jeremys-Airmac-2.local Adobe AIR Installer[600]: Unpackaging cancelled

Oct 29 07:57:35 Jeremys-Airmac-2.local Adobe AIR Installer[600]: Runtime Installer end with exit code 0

Oct 29 07:58:36 Jeremys-Airmac-2 kernel[0]: proc 617: load code signature error 4 for file "Adobe AIR Application Installer"

Oct 29 07:58:36 Jeremys-Airmac-2.local amfid[254]: /Applications/Utilities/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer signature not valid: 0xfffefa2a

Oct 29 07:58:49 Jeremys-Airmac-2 com.apple.xpc.launchd[1] (com.apple.xpc.launchd.oneshot.0x1000000f.Adobe AIR Application Installer[617]): Service exited due to signal: Killed: 9

I have similar issue with one of my client. The reason was the the app was signed by self-created certificate which is not recognized (obviously) by the system. You may try to go to System Preferences > Security & Privacy > General, and change "Allow apps downloaded from" setting.

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Oct 29, 2014 1
Explorer ,
Oct 30, 2014

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Hi,

We also have few customers facing this issue. How should we fix this?

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Oct 30, 2014 0
New Here ,
Nov 03, 2014

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Alright y'all (jklawmdSupritha Papannajklawmd, and anyone else having this issue),

    

     I was having this same exact issue, and I actually referred to your post hoping for a fix (that I obviously did not find), however, I did discover a work around!!! I use "Adobe AIR" for my "Pandora One Desktop Application", but every time I opened the installer for "Pandora One" it gave me the same exact error. Here is what I did to fix it (Hoping it helps y'all too):

BEFORE starting ensure that the "AIR Program" that you want to install is downloaded and located in your "Downloads" folder

  • Uninstall "Adobe AIR" using the included uninstaller (Navigate to your "Utilities" folder in a "New Finder Window" in order to find this, once you're there you can't miss it)
  • Delete all previous "Adobe AIR" downloads
  • Download a new "Adobe AIR" Installer from "Adobe" (Sounds redundant I know, but bear with me)
  • Install "Adobe AIR" using the most recent download

VERY IMPORTANT: DO NOT ATTEMPT TO INSTALL THE "AIR PROGRAM" YET

  • Once the "Adobe AIR" Installation is complete navigate to "File" and select "New Finder Window"
  • Once there select the "Applications" folder from the menu bar on the left of the window (Should be under "Favorites")
  • Navigate to your "Utilities" Folder (Again)
  • Locate the icon for "Adobe AIR Application Installer" and open it; This will open a new window
  • Once the new window is open, navigate to your "Downloads" folder and locate the "AIR Program" that you want to install select the "AIR Program" and click "Open" (Bottom right hand corner)
  • TaDa!!!

Following those steps should culminate in the initialization of the install process for the program that you weren't able to install before, and from there it is business as usual (selecting and answering to the necessary install prompts for the "AIR Program"). It seems like there is a glitch somewhere between "Yosemite" and "Adobe AIR" that prevents the "Adobe AIR Application Installer" from auto-running properly when you try to open the sub-program. However, initializing the "Adobe AIR Application Installer" FIRST allows it to get up and running before the sub-program communicates with it. This fixed it for me right away, please let me know whether it works for your specific "Adobe AIR"/"AIR Program" set, if not I will download your "AIR Program" and see if I can't find another way. Also, has anyone contacted either Adobe Support or Apple Support directly with this yet??

I hope this helps, personally, I don't know where I would be without my "Pandora One Desktop Application"!!!

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Nov 03, 2014 0
New Here ,
Nov 04, 2014

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I have similar issue with one of my client. The reason was the the app was signed by self-created certificate which is not recognized (obviously) by the system. You may try to go to System Preferences > Security & Privacy > General, and change "Allow apps downloaded from" setting.

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Nov 04, 2014 2
jklawmd LATEST
Community Beginner ,
Nov 04, 2014

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Thanks everyone.  I tried Ingweland's solution first and everything worked fine.  I then turned the security back to the default setting.  BTW, I was also trying to install Pandora One when I ran into this problem.  Now it's all working .  Thanks again

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Nov 04, 2014 0