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Bug signal 11 (SIGSEGV), code 1 (SEGV_MAPERR) and Conflict trampoline

Explorer ,
Jun 05, 2017

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Hello

I have a bug every time I upload a new app with Adobe air 25.0.0.126 that I need to fix. This is:

signal 11 (SIGSEGV), code 1 (SEGV_MAPERR)

art_quick_imt_conflict_trampoline

backtrace:

  native: pc 00000000000eae18 /system/lib/libart.so (art_quick_imt_conflict_trampoline+7)

  native: pc 0000000001fe8861 /system/framework/arm/boot.oat

I use animate and I need to find what cause this bug asap. Can anybody tell me how to solve that bug?

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Bug signal 11 (SIGSEGV), code 1 (SEGV_MAPERR) and Conflict trampoline

Explorer ,
Jun 05, 2017

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Hello

I have a bug every time I upload a new app with Adobe air 25.0.0.126 that I need to fix. This is:

signal 11 (SIGSEGV), code 1 (SEGV_MAPERR)

art_quick_imt_conflict_trampoline

backtrace:

  native: pc 00000000000eae18 /system/lib/libart.so (art_quick_imt_conflict_trampoline+7)

  native: pc 0000000001fe8861 /system/framework/arm/boot.oat

I use animate and I need to find what cause this bug asap. Can anybody tell me how to solve that bug?

TOPICS
Performance issues

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2.9K

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Jun 05, 2017 0
Adobe Employee ,
Jun 05, 2017

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Hi,

Could you please share a sample application probably a swf and xml file which reproduces this issue.

Thanks,

Ankit | Adobe AIR Engineering

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Jun 05, 2017 0
Explorer ,
Jun 05, 2017

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I sent you a private message with 2 screenshot, one .swf and one xml.

Get back to me asap please

Thank you

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Jun 05, 2017 0
Adobe Employee ,
Jun 06, 2017

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Hi,

Could you please send us a dropbox link for the same. The link you shared is not opening in our network.

Thanks,

Ankit

Adobe AIR Engineering

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Jun 06, 2017 0
Explorer ,
Jun 06, 2017

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Sent via private message

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Jun 06, 2017 0
Adobe Employee ,
Jun 06, 2017

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Hi,

We have tried reproducing the issue at our end but its not reproducible. Please try with our latest BETA.

App is showing black screen but no crash is observed.

Regards,

Adobe AIR Engineering

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Jun 06, 2017 0
Explorer ,
Jun 06, 2017

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Hello

I already did with AIR 26.0.0.112 and I saw the same crash over and over

I can show you several screenshot of apps where the crash increase when I use both version AIR 25 and AIR 26 if you want.

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Jun 06, 2017 0
Adobe Employee ,
Jun 06, 2017

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Hi,

Please share more information with us like the device you are using and the OS version and any other useful information to repro the issue at our end.

Regards,

Adobe AIR Engineering

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Jun 06, 2017 0
Explorer ,
Jun 07, 2017

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I don't see the error in my devices. I see those error in google play. Here are more details:


Example App #1
OS

Android 6.0    431Times    100.0%
Device
There is a huge list of devices

A76plus (A76Plus)

429.7%
MS40s (MS40S) 337.7%
Xolo era 2 (era_2) 317.2%
JS2 235.3%
AX820 (Bmobile_AX820) 214.9%
SUNNY (v2508) 173.9%
A71 (A71) 163.7%
Fly Stratus (Stratus_6) 153.5%
sp7731c_fs280_32v4 133.0%
c177_gal_241 133.0%
Aqua_Lions_4G (INTEX_AQUA_LIONS_4G) 122.8%
JERRY (v2806) 112.6%
tg65_k28 112.6%
L-EMENT505 102.3%
Q705EA 81.9%
i6 Metal One (i6_Metal_ONE_new) 71.6%
c177_ymt_216 71.6%
AX920 (Bmobile_AX920) 71.6%
Admire_Thrill 71.6%
AM508 71.6%
Others 12027.8%

Example App #2
OS
Android 6.0     139 Times   100.0%

Devices

Canvas Juice (A77)

3424.5%
Aqua_Lions_4G (INTEX_AQUA_LIONS_4G) 1611.5%
Xolo era 2 (era_2) 1510.8%
A76plus (A76Plus) 117.9%
i5.5 (i5_5) 75.0%
X32 (X32) 75.0%
INTEX AQUA AMAZE+ (INTEX_AQUA_AMAZE_PLUS) 53.6%
sp9832a_3h10_volte 42.9%
Galaxy J7(2016) (j7xelte) 42.9%
itel it1513 (itel_it1513) 42.9%
JERRY (v2806) 32.2%
X32 (X32_new) 32.2%
X11 (X11) 32.2%
Admire_Thrill 32.2%
eraX 21.4%
SYMPHONY V75 (V75) 21.4%
Stellar Mi-438 (Spice) 21.4%
Q705EA 21.4%
Q351 21.4%
Me_1 21.4%
Others 85.8%

Example App 3​

OS
Android 6.0     787    100.0%

Devices

A76plus (A76Plus)

7910.0%
tg61_S4015A_Swipe 546.9%
Xolo era 2 (era_2) 536.7%
X32 (X32) 516.5%
Aqua_Lions_4G (INTEX_AQUA_LIONS_4G) 455.7%
Fly Stratus (Stratus_6) 283.6%
L-EMENT_403 283.6%
Era 4G (era_4G) 273.4%
JERRY (v2806) 263.3%
sp7731c_1h10 243.0%
c177_gal_241 192.4%
c178_hwf_261 182.3%
SUNNY (v2508) 162.0%
iris870 (iris870) 162.0%
L-EMENT505 162.0%
JS2 162.0%
sp9832a_3h10_volte 151.9%
SUNNY (V2508AN01D) 141.8%
i5.5 (i5_5) 131.7%
MS40s (MS40S) 131.7%
Others 21627.4%

It look like it affect Android 6.0 with many many devices.

I can't reproduce the error in my devices but I see a lot of reports about them via google play.

If you want more details with screenshots, I can send you via private message.

Waiting for your answer

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Jun 07, 2017 0
Adobe Employee ,
Jun 08, 2017

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Hi,

We have tried to reproduce the issue at our end on all the devices of Android 6.0 but unfortunately no success. To successfully investigate the issue we need a sample project which reproduces this issue.

Thanks,

Ankit | Adobe AIR Engineering

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Jun 08, 2017 0
Explorer ,
Jun 08, 2017

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I sent you a private message with a complete game to test on your side.

Keep me updated.

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Jun 08, 2017 0
Adobe Employee ,
Jun 09, 2017

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Thanks. We will investigate and let you know.

-Ankit

Adobe AIR Engineering

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Jun 09, 2017 0
Adobe Employee ,
Jun 13, 2017

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Hi,

We have investigated the project shared by you on popular Android 6 devices available with us that includes Nexus devices, Samsung devices and HTC. Issue is still not reproducible.

Thanks,

Ankit  | Adobe AIR Engineering

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Jun 13, 2017 0
Explorer ,
Jun 15, 2017

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Hello Ankit

Well if you don't use the devices in the list you will not not see the problem I guess.

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Jun 15, 2017 0
Explorer ,
Jun 16, 2017

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I have a strong suspicion this is related to the recently added multidex support.  Would it be possible to add a flag for AIR to optionally disable multidex?

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Jun 16, 2017 0
New Here ,
Jun 19, 2017

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Had this problem as well. You should try downgrading to AIR 23.

We had this issue mainly with LG devices like "LG G Pad F 8.0"

Hope it helps

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Jun 19, 2017 0
Explorer ,
Jun 19, 2017

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AlexXev this is not a solution as we will need to update for recent adobe air in the futur. We can't stay at 23 forever. What are we going to do when google play will ask us to upgrade for a new openssl version? We need to solve this issue.

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Jun 19, 2017 0
Adobe Employee ,
Jun 20, 2017

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Hi,

This cant be related to Multidex as this feature introduced in AIR 25 and users are reporting this issue in AIR 24 as well.

Thanks,

Ankit

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Jun 20, 2017 0
Advocate ,
Aug 10, 2017

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Hello,

we just set our app live with Air 25 and we are seeing the error stacking up. Unfortunately there is no way to roll back now because we upgraded to the latest Android SDK 23 and can't undo that. Have you been able to identify and fix the problem?

We are not using Milkman Ads ANE but some other ANEs, some of them produced by Milkman.

Thanks in advance

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Aug 10, 2017 1
Advocate ,
Aug 14, 2017

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Hello,

the problem persists in Air 27 Beta. Is there anything we can do to help identifying the issue? Building a sample project will not be possible because we are unable to reproduce the problem locally. However I would be happy to send stats or give device information.

Kind regards,

Ruben

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Aug 14, 2017 1
Explorer ,
Jun 20, 2017

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We noticed the same issue here as soon as we moved to  Air 24 and above Google Play reported many crashes on Android 6 only. Unfortunately we had to roll back to Air 22. We tested each of the native extension we use and found that milkman admob native extension is responsible. We must find out a way to fix that bug otherwise Google Play penalizes apps with too many crashes.

trampoline-crash(1).png

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Jun 20, 2017 0
Explorer ,
Oct 27, 2017

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I got the same problem and i need to find a solution. Anybody found a way to fix this ? It hurt my rating on android.

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Oct 27, 2017 1