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Can't update Adobe AIR after Yosemite update and need it for a third-party app.

New Here ,
Oct 21, 2014

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I updated to Yosemite and had some issues. After receiving help from Apple, I could not open a third-party app; it said I needed to update Adobe AIR. When I tried to do that, I got the same message saying I needed to update AIR again. I tried uninstalling and installing AIR but without success. What steps do I need to take?

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Can't update Adobe AIR after Yosemite update and need it for a third-party app.

New Here ,
Oct 21, 2014

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I updated to Yosemite and had some issues. After receiving help from Apple, I could not open a third-party app; it said I needed to update Adobe AIR. When I tried to do that, I got the same message saying I needed to update AIR again. I tried uninstalling and installing AIR but without success. What steps do I need to take?

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Installation

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713

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Oct 21, 2014 0
Adobe Employee ,
Oct 22, 2014

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Moving this discussion to the AIR Installation Issues forum.

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Oct 22, 2014 0
New Here ,
Oct 22, 2014

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I had a similar problem when trying to install Zinio.air. I have made it all work out. What i did was remove Adobe Air 15 entirely from the Utiliites and Library/ accounts and preferences. I then downloaded Adobe Air 13 and installed and then clicked on Zinio .air and it all installed ok. I also had to temporarily change security settings from Apple approved to Anywhere. All functioning now.

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Oct 22, 2014 0
New Here ,
Oct 23, 2014

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I tried that and it's not allowing me to install version 13, it automatically takes me to version 15. I uninstalled and installed Flash Player but that didn't help.

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Oct 23, 2014 0
New Here ,
Oct 28, 2014

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Anyone heard of a fix for this yet?  I'm having the same issue.  I tried contacting Adobe support but apparently they provide no support for free products.   I was told by Adobe support I need to come to this forum for support. Very frustrating. I also tried contacting the 3rd party app but they do not know how to fix this issue either.

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Oct 28, 2014 0
New Here ,
Oct 28, 2014

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I contacted the support team for the 3rd party app I'm trying to get to work and they suggested downloading and re-installing it. Unfortunately, it didn't work. Quite frustrating to say the least.

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Oct 28, 2014 0
lgexiyi4 LATEST
New Here ,
Oct 29, 2014

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I tried adobe air 15 beta downloaded from Adobe Labs and it works.

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Oct 29, 2014 0