Highlighted

Cannot download Adobe Air

Explorer ,
Dec 04, 2016

Copy link to clipboard

Copied

I have a CC membership. Am using Win 7 64.

I cannot download the installation file for Adobe Air. The download page is here. Adobe - Adobe AIR  All download links everywhere lead to this page.

However, when I click the download button, I do not get step two asking me where to save the installation file (like I used to.) I get a web based CC with links to downloads to all my other CC products, except Adobe AIR.  There is no way to download AIR from this page. Surely I am not alone? Anybody got answers?

TOPICS
Installation

Views

1.7K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Cannot download Adobe Air

Explorer ,
Dec 04, 2016

Copy link to clipboard

Copied

I have a CC membership. Am using Win 7 64.

I cannot download the installation file for Adobe Air. The download page is here. Adobe - Adobe AIR  All download links everywhere lead to this page.

However, when I click the download button, I do not get step two asking me where to save the installation file (like I used to.) I get a web based CC with links to downloads to all my other CC products, except Adobe AIR.  There is no way to download AIR from this page. Surely I am not alone? Anybody got answers?

TOPICS
Installation

Views

1.7K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Dec 04, 2016 0
Adobe Employee ,
Dec 04, 2016

Copy link to clipboard

Copied

Hi,

Could you please try clearing the cache of the browser you are using and try again.

Thanks!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 04, 2016 0
New Here ,
Mar 28, 2017

Copy link to clipboard

Copied

Im having the same issue and iv tried clearing my cache.
All download links lead back to default site.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 28, 2017 0
Adobe Employee ,
May 18, 2017

Copy link to clipboard

Copied

Hi,

Do you have Ghostery extension in your browser then please unblock site analytics tracker and try downloading. Adobe AIR will download.

Thanks!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 18, 2017 0
Explorer ,
May 24, 2017

Copy link to clipboard

Copied

Looks like the chrome add-on ublock origin is also causing the exact same issue. I suspect other ad-blocking extensions may be causing a similar issue.

We have had numerous customers ask us if they have to buy Adobe Air because it is redirecting them to the advertisement. Because of this issue we are now only giving out the direct links to adobe air rather then having them go to the https://get.adobe.com/air/ link.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 24, 2017 0
New Here ,
May 17, 2017

Copy link to clipboard

Copied

Try disabling your ad-blocker, it's what worked for me.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 17, 2017 0