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Cannot install Adobe Air at all, and have tried everything I can find

New Here ,
Apr 13, 2019

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I've been working on this for a month now. I need to install Adobe Air 29 so I can watch my downloaded VUDU movies. I did have it on my computer, but it updated to the latest Adobe Air and then it would no longer work with VUDU. For some reason, my computer wouldn't let me revert to Adobe Air 29. So I reset my computer to a date before the update happened. I now had Adobe Air 29 back, but it wouldn't work. So I figured, just uninstall all Adobe Air programs and then download them again. However, it wouldn't uninstall using the uninstall program. So I downloaded a program that would 'force' an uninstall, which worked.

I then downloaded Adobe Air 29, but it will not install. I also tried the most recent for the heck of it, but it will not install either.

I then spent countless hours online trying everything possible to fix the error message which is below.

All permissions are granted etc.

I am at a loss now, because I can't watch any movies on my laptop, nor my phone or smart pad, because it says that my phone and pad are not compatible (even though it used to work on them too, but won't any longer).

I have purchased movies I can no longer watch when offline, anywhere.

Anyhow, is there another way I can try to get Adobe 29 onto my computer other than downloading and installing?

Thank you. - I am using Windows 10 x 64

Adobe Air Error.png

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Cannot install Adobe Air at all, and have tried everything I can find

New Here ,
Apr 13, 2019

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I've been working on this for a month now. I need to install Adobe Air 29 so I can watch my downloaded VUDU movies. I did have it on my computer, but it updated to the latest Adobe Air and then it would no longer work with VUDU. For some reason, my computer wouldn't let me revert to Adobe Air 29. So I reset my computer to a date before the update happened. I now had Adobe Air 29 back, but it wouldn't work. So I figured, just uninstall all Adobe Air programs and then download them again. However, it wouldn't uninstall using the uninstall program. So I downloaded a program that would 'force' an uninstall, which worked.

I then downloaded Adobe Air 29, but it will not install. I also tried the most recent for the heck of it, but it will not install either.

I then spent countless hours online trying everything possible to fix the error message which is below.

All permissions are granted etc.

I am at a loss now, because I can't watch any movies on my laptop, nor my phone or smart pad, because it says that my phone and pad are not compatible (even though it used to work on them too, but won't any longer).

I have purchased movies I can no longer watch when offline, anywhere.

Anyhow, is there another way I can try to get Adobe 29 onto my computer other than downloading and installing?

Thank you. - I am using Windows 10 x 64

Adobe Air Error.png

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Installation

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558

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Apr 13, 2019 0
Adobe Employee ,
Apr 15, 2019

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Hi,

Could you please share the Adobe Air Install.log file present at  C:\Users\Username\AppData\Local\Adobe\AIR\logs. Upload the file to Document Cloud (How to share a file using Adobe Document Cloud ) and post the link to the uploaded file in your reply.

Meanwhile, you can try Troubleshoot installation of Adobe AIR SDK on Windows

Thanks! 

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Apr 15, 2019 0
New Here ,
Apr 15, 2019

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Here is the Log file.:

I cannot upload it to Adobe it keeps wanting something in German on your

site. I don‘t speak it and I don’t understand what is written.

Von: Kajal Singh <forums_noreply@adobe.com>

Gesendet: Monday, 15 April 2019 12:50

An: Ron Sandy <uss.reliance@t-online.de>

Betreff: Cannot install Adobe Air at all, and

have tried everything I can find

Cannot install Adobe Air at all, and have tried everything I can find

created by Kajal Singh <https://forums.adobe.com/people/Kajal+Singh> in

AIR Installation Issues - View the full discussion

<https://forums.adobe.com/message/11029099>

Hi,

Could you please share the Adobe Air Install.log file present at

C:\Users\Username\AppData\Local\Adobe\AIR\logs. Upload the file to Document

Cloud (How to share a file using Adobe Document Cloud

<https://forums.adobe.com/external-link.jspa?url=https%3A%2F%2Fnam04.safelin

ks.protection.outlook.com%2F%3Furl%3Dhttps%253A%252F%252Fforums.adobe.com%25

2Fdocs%252FDOC-7161%26data%3D02%257C01%257Ckajsingh%2540adobe.com%257C70f282

6b76d643ed3c1e08d6beb5af1e%257Cfa7b1b5a7b34438794aed2c178decee1%257C0%257C0%

257C636906084897715615%26sdata%3DhHK5SNzDCsGuYucrBDrzgtID7Aysj4YT6fmgnk1hkZc

%253D%26reserved%3D0> ) and post the link to the uploaded file in your

reply.

Meanwhile, you can try Troubleshoot installation of Adobe AIR SDK on

Windows

<https://forums.adobe.com/external-link.jspa?url=https%3A%2F%2Fhelpx.adobe.c

om%2Fin%2Fair%2Fkb%2Ftroubleshoot-air-installation-windows.html>

Thanks!

If the reply above answers your question, please take a moment to mark this

answer as correct by visiting:

https://forums.adobe.com/message/11029099#11029099 and clicking ‘Correct’

below the answer

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