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Cannot Uninstall Adobe Air - an error occurred...may not be allowed by your administrator...

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Jan 17, 2017

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hey, I cannot update, open or uninstall adobe AIR I have been trying to update for months.

There is an unspecified error each time I try:

"an error occurred while uninstalling adobe air. uninstallation may not be allowed by your administrator"

im working on a Lenovo with windows 8.1

Please help!

here is a copy of the install log:

[2017-01-17:13:35:55] Runtime Installer begin with version 18.0.0.180 on Windows 8 x86

[2017-01-17:13:35:55] Commandline is: -arp:uninstall

[2017-01-17:13:35:55] Installed runtime (18.0.0.180) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2017-01-17:13:35:59] Relaunching with elevation

[2017-01-17:13:35:59] Launching subprocess with commandline c:\program files (x86)\common files\adobe air\versions\1.0\resources\adobe air updater.exe -eu

[2017-01-17:13:36:00] Runtime Installer begin with version 18.0.0.180 on Windows 8 x86

[2017-01-17:13:36:00] Commandline is: -stdio \\.\pipe\AIR_5896_0 -eu

[2017-01-17:13:36:00] Installed runtime (18.0.0.180) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2017-01-17:13:36:01] Starting runtime uninstall. Uninstalling runtime version 18.0.0.180

[2017-01-17:13:36:01] Reinstalling c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\setup.msi

[2017-01-17:13:36:08] Uninstalling product with GUID {14DC0059-00F1-4F62-BD1A-AB23CD51A95E}

[2017-01-17:13:36:09] Error occurred during msi uninstall operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1605" errorID=0]

[2017-01-17:13:36:09] Rollback complete

[2017-01-17:13:36:09] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1605" errorID=0]

[2017-01-17:13:36:09] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1605" errorID=0]

[2017-01-17:13:36:09] Runtime Installer end with exit code 7

[2017-01-17:13:36:22] Runtime Installer end with exit code 7

[2017-01-17:13:36:37] Runtime Installer begin with version 18.0.0.180 on Windows 8 x86

[2017-01-17:13:36:37] Commandline is: -arp:uninstall

[2017-01-17:13:36:37] Installed runtime (18.0.0.180) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2017-01-17:13:36:46] Relaunching with elevation

[2017-01-17:13:36:46] Launching subprocess with commandline c:\program files (x86)\common files\adobe air\versions\1.0\resources\adobe air updater.exe -eu

[2017-01-17:13:36:46] Runtime Installer begin with version 18.0.0.180 on Windows 8 x86

[2017-01-17:13:36:46] Commandline is: -stdio \\.\pipe\AIR_2564_0 -eu

[2017-01-17:13:36:46] Installed runtime (18.0.0.180) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2017-01-17:13:36:47] Starting runtime uninstall. Uninstalling runtime version 18.0.0.180

[2017-01-17:13:36:47] Reinstalling c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\setup.msi

[2017-01-17:13:36:49] Uninstalling product with GUID {14DC0059-00F1-4F62-BD1A-AB23CD51A95E}

[2017-01-17:13:36:49] Error occurred during msi uninstall operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1605" errorID=0]

[2017-01-17:13:36:49] Rollback complete

[2017-01-17:13:36:49] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1605" errorID=0]

[2017-01-17:13:36:49] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1605" errorID=0]

[2017-01-17:13:36:49] Runtime Installer end with exit code 7

[2017-01-17:13:36:51] Runtime Installer end with exit code 7

[2017-01-17:13:42:00] Runtime Installer begin with version 24.0.0.180 on Windows 8.1 x86

[2017-01-17:13:42:00] Commandline is:

[2017-01-17:13:42:00] Installed runtime (18.0.0.180) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2017-01-17:13:42:08] Relaunching with elevation

[2017-01-17:13:42:08] Launching subprocess with commandline c:\users\thlia~1\appdata\local\temp\air3ecc.tmp\adobe air installer.exe -ei

[2017-01-17:13:42:14] Runtime Installer begin with version 24.0.0.180 on Windows 8.1 x86

[2017-01-17:13:42:14] Commandline is: -stdio \\.\pipe\AIR_6052_0 -ei

[2017-01-17:13:42:14] Installed runtime (18.0.0.180) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2017-01-17:13:42:14] Starting silent runtime update. Updating runtime from version 18.0.0.180 to version 24.0.0.180

[2017-01-17:13:42:15] Installing msi at c:\users\thlia~1\appdata\local\temp\air3ecc.tmp\setup.msi with guid {63B5DA5A-477B-438D-A6A0-118787A4C71B}

[2017-01-17:13:42:26] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

[2017-01-17:13:42:26] Rolling back install of c:\users\thlia~1\appdata\local\temp\air3ecc.tmp\setup.msi

[2017-01-17:13:42:26] Rollback complete

[2017-01-17:13:42:26] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

[2017-01-17:13:42:26] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

[2017-01-17:13:42:26] Runtime Installer end with exit code 7

[2017-01-17:13:42:51] Runtime Installer end with exit code 7

[2017-01-17:13:44:04] Runtime Installer begin with version 18.0.0.180 on Windows 8 x86

[2017-01-17:13:44:04] Commandline is: -arp:uninstall

[2017-01-17:13:44:04] Installed runtime (18.0.0.180) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2017-01-17:13:44:19] Relaunching with elevation

[2017-01-17:13:44:19] Launching subprocess with commandline c:\program files (x86)\common files\adobe air\versions\1.0\resources\adobe air updater.exe -eu

[2017-01-17:13:44:20] Runtime Installer begin with version 18.0.0.180 on Windows 8 x86

[2017-01-17:13:44:20] Commandline is: -stdio \\.\pipe\AIR_1616_0 -eu

[2017-01-17:13:44:20] Installed runtime (18.0.0.180) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2017-01-17:13:44:20] Starting runtime uninstall. Uninstalling runtime version 18.0.0.180

[2017-01-17:13:44:20] Reinstalling c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\setup.msi

[2017-01-17:13:44:21] Uninstalling product with GUID {14DC0059-00F1-4F62-BD1A-AB23CD51A95E}

[2017-01-17:13:44:22] Error occurred during msi uninstall operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1605" errorID=0]

[2017-01-17:13:44:22] Rollback complete

[2017-01-17:13:44:22] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1605" errorID=0]

[2017-01-17:13:44:22] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1605" errorID=0]

[2017-01-17:13:44:22] Runtime Installer end with exit code 7

[2017-01-17:13:48:25] Runtime Installer end with exit code 7

[2017-01-17:14:08:59] Runtime Installer begin with version 24.0.0.180 on Windows 8.1 x86

[2017-01-17:14:08:59] Commandline is: -uninstall

[2017-01-17:14:08:59] Installed runtime (18.0.0.180) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2017-01-17:14:09:00] Starting runtime uninstall. Uninstalling runtime version 18.0.0.180

[2017-01-17:14:09:01] Reinstalling c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\setup.msi

[2017-01-17:14:09:04] Error occurred during msi repair operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1625" errorID=5009]

[2017-01-17:14:09:04] Rollback complete

[2017-01-17:14:09:04] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1625" errorID=5009]

[2017-01-17:14:09:04] Runtime Installer end with exit code 7

thanks

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Cannot Uninstall Adobe Air - an error occurred...may not be allowed by your administrator...

New Here ,
Jan 17, 2017

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hey, I cannot update, open or uninstall adobe AIR I have been trying to update for months.

There is an unspecified error each time I try:

"an error occurred while uninstalling adobe air. uninstallation may not be allowed by your administrator"

im working on a Lenovo with windows 8.1

Please help!

here is a copy of the install log:

[2017-01-17:13:35:55] Runtime Installer begin with version 18.0.0.180 on Windows 8 x86

[2017-01-17:13:35:55] Commandline is: -arp:uninstall

[2017-01-17:13:35:55] Installed runtime (18.0.0.180) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2017-01-17:13:35:59] Relaunching with elevation

[2017-01-17:13:35:59] Launching subprocess with commandline c:\program files (x86)\common files\adobe air\versions\1.0\resources\adobe air updater.exe -eu

[2017-01-17:13:36:00] Runtime Installer begin with version 18.0.0.180 on Windows 8 x86

[2017-01-17:13:36:00] Commandline is: -stdio \\.\pipe\AIR_5896_0 -eu

[2017-01-17:13:36:00] Installed runtime (18.0.0.180) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2017-01-17:13:36:01] Starting runtime uninstall. Uninstalling runtime version 18.0.0.180

[2017-01-17:13:36:01] Reinstalling c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\setup.msi

[2017-01-17:13:36:08] Uninstalling product with GUID {14DC0059-00F1-4F62-BD1A-AB23CD51A95E}

[2017-01-17:13:36:09] Error occurred during msi uninstall operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1605" errorID=0]

[2017-01-17:13:36:09] Rollback complete

[2017-01-17:13:36:09] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1605" errorID=0]

[2017-01-17:13:36:09] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1605" errorID=0]

[2017-01-17:13:36:09] Runtime Installer end with exit code 7

[2017-01-17:13:36:22] Runtime Installer end with exit code 7

[2017-01-17:13:36:37] Runtime Installer begin with version 18.0.0.180 on Windows 8 x86

[2017-01-17:13:36:37] Commandline is: -arp:uninstall

[2017-01-17:13:36:37] Installed runtime (18.0.0.180) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2017-01-17:13:36:46] Relaunching with elevation

[2017-01-17:13:36:46] Launching subprocess with commandline c:\program files (x86)\common files\adobe air\versions\1.0\resources\adobe air updater.exe -eu

[2017-01-17:13:36:46] Runtime Installer begin with version 18.0.0.180 on Windows 8 x86

[2017-01-17:13:36:46] Commandline is: -stdio \\.\pipe\AIR_2564_0 -eu

[2017-01-17:13:36:46] Installed runtime (18.0.0.180) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2017-01-17:13:36:47] Starting runtime uninstall. Uninstalling runtime version 18.0.0.180

[2017-01-17:13:36:47] Reinstalling c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\setup.msi

[2017-01-17:13:36:49] Uninstalling product with GUID {14DC0059-00F1-4F62-BD1A-AB23CD51A95E}

[2017-01-17:13:36:49] Error occurred during msi uninstall operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1605" errorID=0]

[2017-01-17:13:36:49] Rollback complete

[2017-01-17:13:36:49] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1605" errorID=0]

[2017-01-17:13:36:49] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1605" errorID=0]

[2017-01-17:13:36:49] Runtime Installer end with exit code 7

[2017-01-17:13:36:51] Runtime Installer end with exit code 7

[2017-01-17:13:42:00] Runtime Installer begin with version 24.0.0.180 on Windows 8.1 x86

[2017-01-17:13:42:00] Commandline is:

[2017-01-17:13:42:00] Installed runtime (18.0.0.180) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2017-01-17:13:42:08] Relaunching with elevation

[2017-01-17:13:42:08] Launching subprocess with commandline c:\users\thlia~1\appdata\local\temp\air3ecc.tmp\adobe air installer.exe -ei

[2017-01-17:13:42:14] Runtime Installer begin with version 24.0.0.180 on Windows 8.1 x86

[2017-01-17:13:42:14] Commandline is: -stdio \\.\pipe\AIR_6052_0 -ei

[2017-01-17:13:42:14] Installed runtime (18.0.0.180) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2017-01-17:13:42:14] Starting silent runtime update. Updating runtime from version 18.0.0.180 to version 24.0.0.180

[2017-01-17:13:42:15] Installing msi at c:\users\thlia~1\appdata\local\temp\air3ecc.tmp\setup.msi with guid {63B5DA5A-477B-438D-A6A0-118787A4C71B}

[2017-01-17:13:42:26] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

[2017-01-17:13:42:26] Rolling back install of c:\users\thlia~1\appdata\local\temp\air3ecc.tmp\setup.msi

[2017-01-17:13:42:26] Rollback complete

[2017-01-17:13:42:26] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

[2017-01-17:13:42:26] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

[2017-01-17:13:42:26] Runtime Installer end with exit code 7

[2017-01-17:13:42:51] Runtime Installer end with exit code 7

[2017-01-17:13:44:04] Runtime Installer begin with version 18.0.0.180 on Windows 8 x86

[2017-01-17:13:44:04] Commandline is: -arp:uninstall

[2017-01-17:13:44:04] Installed runtime (18.0.0.180) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2017-01-17:13:44:19] Relaunching with elevation

[2017-01-17:13:44:19] Launching subprocess with commandline c:\program files (x86)\common files\adobe air\versions\1.0\resources\adobe air updater.exe -eu

[2017-01-17:13:44:20] Runtime Installer begin with version 18.0.0.180 on Windows 8 x86

[2017-01-17:13:44:20] Commandline is: -stdio \\.\pipe\AIR_1616_0 -eu

[2017-01-17:13:44:20] Installed runtime (18.0.0.180) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2017-01-17:13:44:20] Starting runtime uninstall. Uninstalling runtime version 18.0.0.180

[2017-01-17:13:44:20] Reinstalling c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\setup.msi

[2017-01-17:13:44:21] Uninstalling product with GUID {14DC0059-00F1-4F62-BD1A-AB23CD51A95E}

[2017-01-17:13:44:22] Error occurred during msi uninstall operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1605" errorID=0]

[2017-01-17:13:44:22] Rollback complete

[2017-01-17:13:44:22] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1605" errorID=0]

[2017-01-17:13:44:22] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1605" errorID=0]

[2017-01-17:13:44:22] Runtime Installer end with exit code 7

[2017-01-17:13:48:25] Runtime Installer end with exit code 7

[2017-01-17:14:08:59] Runtime Installer begin with version 24.0.0.180 on Windows 8.1 x86

[2017-01-17:14:08:59] Commandline is: -uninstall

[2017-01-17:14:08:59] Installed runtime (18.0.0.180) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2017-01-17:14:09:00] Starting runtime uninstall. Uninstalling runtime version 18.0.0.180

[2017-01-17:14:09:01] Reinstalling c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\setup.msi

[2017-01-17:14:09:04] Error occurred during msi repair operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1625" errorID=5009]

[2017-01-17:14:09:04] Rollback complete

[2017-01-17:14:09:04] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1625" errorID=5009]

[2017-01-17:14:09:04] Runtime Installer end with exit code 7

thanks

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Jan 17, 2017 0
Adobe Employee ,
Jan 19, 2017

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Hi,

Does the user have administrator privileges? The above mentioned error is generally seen if the user does not have the administrator privileges or you are running multiple instances of Adobe AIR.

Could you go to run and type regedit. Registry editor will open up. Traverse to HKEY_LOCAL_MACHINE\Sofware\Policies\Microsoft\Windows\Installer and see if DisableMSI key is present. If it is there please check its value and let us know.

Thanks!

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Jan 19, 2017 0
New Here ,
Feb 01, 2017

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I get the same message when I try to install any .air packages. I have separate admin account just for privilege elevation purpose, and it seems that adobe air installer and package installer are very confused about that.

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Feb 01, 2017 1
New Here ,
Feb 05, 2017

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Manaul to resolve problem:

1. Download adobe AIR.

2. rename downloaded file AdobeAIRInstaller.exe to AdobeAIRInstaller.zip

3. extract AdobeAIRInstaller.zip  to folder XYZ

4. rename source folder ( im my case  - "C:\Program Files\Common Files\Adobe AIR" ) to another name ( Adobe AIR.BAK )

5. Copy folder ""Adobe AIR" from XYZ  to target folder from p.4 ( "C:\Program Files\Common Files\Adobe AIR" )

It's all

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Feb 05, 2017 0
New Here ,
Jan 20, 2017

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hey,

so to the registry editor I can go up to \Windows but I can't find the \Installers so I can't check if DisableMSI key is present.

is there any other way to check if the user administrator have privileges?

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Jan 20, 2017 0
Adobe Employee ,
Jan 22, 2017

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Hi,

Could you try the following steps on your machine and see if issue gets resolved:

1. Go to command prompt, right click and choose "run as administrator".

2. Type sfc /SCANNOW and enter. The scan would take some time.

3. Once the scan is complete type msiexec /unreg and press enter.

4. Type msiexec /regserver and enter.

5. Once you are done with the above 4 steps try installing Adobe AIR again.

If you still face any issues let us know.

Thanks!

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Jan 22, 2017 0
New Here ,
Jan 25, 2017

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Im having the exact same issue and tried all this and still same error message. what is another option?

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Jan 25, 2017 0
New Here ,
Jan 25, 2017

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I nned the version adobe air 21 runtime back on my computer

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Jan 25, 2017 0
New Here ,
Feb 12, 2017

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Microsoft has a Fix-It for exactly this kind of problem.

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed...

I had the same problem removing Adobe AIR and the step-by-step procedure of this Fix-It removed it successfully.

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Feb 12, 2017 0
New Here ,
May 31, 2017

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Hey Walter

Microsoft has a Fix-It for exactly this kind of problem.

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being -installe...

This will work but can it be deployed out via SCCM and what would be the command line to have it target:

Uninstall

Adobe AIR

Silently

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May 31, 2017 0