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Crashes in WebKit.dll after upgrading to Adobe AIR 23

New Here ,
Sep 21, 2016

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We have deployed an application using Adobe AIR on Windows and Mac. The app uses the HTML part of Adobe AIR. However of the last couple of days we've been getting multiple reports from our users that the app sometimes crashes during use. We haven't found any specific reason for the crash, apart that it happens in WebKit.dll. All affected users are using Adobe AIR 23.

I've filed a bug with #4191479

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Crashes in WebKit.dll after upgrading to Adobe AIR 23

New Here ,
Sep 21, 2016

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We have deployed an application using Adobe AIR on Windows and Mac. The app uses the HTML part of Adobe AIR. However of the last couple of days we've been getting multiple reports from our users that the app sometimes crashes during use. We haven't found any specific reason for the crash, apart that it happens in WebKit.dll. All affected users are using Adobe AIR 23.

I've filed a bug with #4191479

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Performance issues

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531

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Sep 21, 2016 0
Adobe Employee ,
Sep 21, 2016

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Hi,

Could you please share the application with us so that we can reproduce the issue and look into it.

Please mail me at [kragarwa][adobe][com]

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Sep 21, 2016 0
Community Beginner ,
Oct 10, 2016

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I have added windows logs to the BUG 4191479 - see link above.  Please look into this issue as Adobe AIR v23 seem very unstable with regards to WebKit.  I cannot reproduce the issue easilly, yet I can tell you that MANY users have reported issues with v23.  We need a response from Adobe on this, as this is causing widespread issues for us.

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Oct 10, 2016 1
Community Beginner ,
Oct 21, 2016

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I belive we are having the same issue.  Happen on update to v23.   Seems to be happening on all Windows OS's.

Our app starts eating memory slowly then the UI just glitches up where Adobe Air becomes unresponsive and a force shutdown is required.

It would be difficult to share our APP as it requires a MySQL db to run.  

I was able to intercept a crash and get a dump file of the EXE when it froze.

Let me know what you find.

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Oct 21, 2016 0