Error installing Salesforce Chatter via Adobe Air

Report · Feb 25, 2014

I've been trying to install Salesforce Chatter on a users computer and keep receiving the error, "Sorry an error occurred. The application could not be installed because the installer file is damaged. Try obtaining a new installer file from the application author."

I've tried to uninstall everything adobe, reboot, reinstall air and try again with the same results. I've tried putting the install file on a thumb drive and installing it from that with no luck. Any help, here is the install file;

[2014-02-25:09:55:25] Application Installer begin with version 4.0.0.1390 on Windows 7 x86

[2014-02-25:09:55:25] Commandline is: -playerVersion=12,0,0,70 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -url http://na3.salesforce.com/setup/chatterdesktop/desktop_air25.air

[2014-02-25:09:55:25] Installed runtime (4.0.0.1390) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2014-02-25:09:55:26] Begin air file download from http://na3.salesforce.com/setup/chatterdesktop/desktop_air25.air

[2014-02-25:09:55:26] Download destination is C:\Users\Administrator\AppData\Local\Temp\fla224E.tmp

[2014-02-25:09:55:26] Received download status 200

[2014-02-25:09:55:26] Response URL is http://na3.salesforce.com/setup/chatterdesktop/desktop_air25.air

[2014-02-25:09:55:28] Download success

[2014-02-25:09:55:29] Unpackaging file:///C:/Users/Administrator/AppData/Local/Temp/fla224E.tmp to C:\Users\Administrator\AppData\Local\Temp\fla2ECD.tmp

[2014-02-25:09:55:31] Migration signature validation failed

[2014-02-25:09:55:31] Got an unexpected fatal error while unpackaging: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="invalid migration signature" errorID=5023]

[2014-02-25:09:59:16] Application Installer end with exit code 7

[2014-02-25:10:02:31] Runtime Installer begin with version 4.0.0.1390 on Windows 7 x86

[2014-02-25:10:02:31] Commandline is: -arp:uninstall

[2014-02-25:10:02:31] Installed runtime (4.0.0.1390) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2014-02-25:10:02:36] Relaunching with elevation

[2014-02-25:10:02:36] Launching subprocess with commandline c:\program files (x86)\common files\adobe air\versions\1.0\resources\adobe air updater.exe -eu

[2014-02-25:10:02:36] Runtime Installer begin with version 4.0.0.1390 on Windows 7 x86

[2014-02-25:10:02:36] Commandline is: -stdio \\.\pipe\AIR_5936_0 -eu

[2014-02-25:10:02:36] Installed runtime (4.0.0.1390) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2014-02-25:10:02:36] Starting runtime uninstall. Uninstalling runtime version 4.0.0.1390

[2014-02-25:10:02:36] Reinstalling c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\setup.msi

[2014-02-25:10:02:38] Uninstalling product with GUID {B92C2C6C-F70E-497B-88A7-1FEF9888272B}

[2014-02-25:10:02:39] Runtime Installer end with exit code 0

[2014-02-25:10:02:39] Elevated install completed

[2014-02-25:10:02:39] Runtime Installer end with exit code 0

[2014-02-25:10:10:38] Runtime Installer begin with version 4.0.0.1390 on Windows 7 x86

[2014-02-25:10:10:38] Commandline is:

[2014-02-25:10:10:38] No installed runtime detected

[2014-02-25:10:10:41] Relaunching with elevation

[2014-02-25:10:10:41] Launching subprocess with commandline c:\users\admini~1\appdata\local\temp\air1228.tmp\adobe air installer.exe -ei

[2014-02-25:10:10:41] Runtime Installer begin with version 4.0.0.1390 on Windows 7 x86

[2014-02-25:10:10:41] Commandline is: -stdio \\.\pipe\AIR_4268_0 -ei

[2014-02-25:10:10:41] No installed runtime detected

[2014-02-25:10:10:41] Starting silent runtime install. Installing runtime version 4.0.0.1390

[2014-02-25:10:10:41] Installing msi at c:\users\admini~1\appdata\local\temp\air1228.tmp\setup.msi with guid {B92C2C6C-F70E-497B-88A7-1FEF9888272B}

[2014-02-25:10:10:44] Runtime Installer end with exit code 0

[2014-02-25:10:10:44] Elevated install completed

[2014-02-25:10:11:02] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck

[2014-02-25:10:11:02] Runtime Installer end with exit code 0

[2014-02-25:10:11:02] Runtime Installer begin with version 4.0.0.1390 on Windows 7 x86

[2014-02-25:10:11:02] Commandline is: -installupdatecheck

[2014-02-25:10:11:02] Installed runtime (4.0.0.1390) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2014-02-25:10:11:03] Performing pingback request

[2014-02-25:10:11:03] Pingback request completed with HTTP status 200

[2014-02-25:10:11:03] Starting runtime background update check

[2014-02-25:10:11:03] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/4.0.0.1390/update

[2014-02-25:10:11:03] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/4.0.0.1390/update to C:\Users\Administrator\AppData\Roaming\Adobe\AIR\Updater\Background

[2014-02-25:10:11:04] Runtime update not available

[2014-02-25:10:11:04] Unpackaging cancelled

[2014-02-25:10:11:04] Runtime Installer end with exit code 0

[2014-02-25:10:11:16] Application Installer begin with version 4.0.0.1390 on Windows 7 x86

[2014-02-25:10:11:16] Commandline is: F:\desktop_air25.air

[2014-02-25:10:11:16] Installed runtime (4.0.0.1390) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2014-02-25:10:11:16] Unpackaging file:///F:/desktop_air25.air to C:\Users\Administrator\AppData\Local\Temp\flaB615.tmp

[2014-02-25:10:11:17] Migration signature validation failed

[2014-02-25:10:11:17] Got an unexpected fatal error while unpackaging: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="invalid migration signature" errorID=5023]

[2014-02-25:10:11:30] Application Installer end with exit code 7

[2014-02-25:10:14:52] Application Installer begin with version 4.0.0.1390 on Windows 7 x86

[2014-02-25:10:14:52] Commandline is: F:\desktop_air25.air

[2014-02-25:10:14:52] Installed runtime (4.0.0.1390) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2014-02-25:10:14:53] Unpackaging file:///F:/desktop_air25.air to C:\Users\Administrator\AppData\Local\Temp\fla3A8.tmp

[2014-02-25:10:14:54] Migration signature validation failed

[2014-02-25:10:14:54] Got an unexpected fatal error while unpackaging: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="invalid migration signature" errorID=5023]

[2014-02-25:10:14:57] Application Installer end with exit code 7

[2014-02-25:10:24:42] Application Installer begin with version 4.0.0.1390 on Windows 7 x86

[2014-02-25:10:24:42] Commandline is: F:\desktop_air25.air

[2014-02-25:10:24:42] Installed runtime (4.0.0.1390) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2014-02-25:10:24:43] Unpackaging file:///F:/desktop_air25.air to C:\Users\Administrator\AppData\Local\Temp\fla3D7.tmp

[2014-02-25:10:24:43] Migration signature validation failed

[2014-02-25:10:24:43] Got an unexpected fatal error while unpackaging: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="invalid migration signature" errorID=5023]

[2014-02-25:10:24:45] Application Installer end with exit code 7

Report · Feb 27, 2014

We are having the same issue. I'm not an expert with Adobe Air, but it looks like there's an expired digital certificate or signature with the installation. I've moved the PC clock back a few weeks to January and have been able to get it to install. We have a support case open with SalesForce letting them know about this, but no response yet...

Report · Feb 27, 2014

You rock!!!! Thank you that worked! How weird....

Report · Apr 01, 2016

Thank you! An expired signing certificate on the "Adobe AIR Installer.exe" was causing Exit Code 7. Time to update our AIR installer.

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Error installing Salesforce Chatter via Adobe Air

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