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get error message when trying to print from Sheet Music Plus

New Here ,
Mar 07, 2015

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I have Windows 8, Have installed Adobe Air and flashplayer, but when I try to do digital print from Sheet Music Plus I get error message: The application could not be installed because the installer file is damaged. Try obtaining a new installer file from the application author.

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get error message when trying to print from Sheet Music Plus

New Here ,
Mar 07, 2015

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I have Windows 8, Have installed Adobe Air and flashplayer, but when I try to do digital print from Sheet Music Plus I get error message: The application could not be installed because the installer file is damaged. Try obtaining a new installer file from the application author.

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Performance issues

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151

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Mar 07, 2015 0
Adobe Employee ,
Mar 09, 2015

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Hi,

Is this application already installed and being updated?  Do you have a link you can provide so I could give this a test on my system?

Thanks,

Chris

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Mar 09, 2015 0
New Here ,
Mar 10, 2015

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Hi Chris,

I got it to work when I unchecked the box for desktop icon before install and it worked. This is after i uninstalled and installed AIR and flash numerous times. I also tried relogging in as administrator. Nothing worked, until in a "what the heck" moment I unchecked the desktop icon install box on the form. I dont know why that would work, but I m not going to worry about it until next problem.

Thanks,

Barb

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Mar 10, 2015 0
Adobe Employee ,
Mar 10, 2015

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Wow, that's the first time I think I've ever seen that solution!  Very happy you were able to get this solved.  I'm not sure what would cause this to fail, maybe some sort of permission issue with the desktop folder?  If you have a chance, would you mind emailing me (ccampbel@adobe.com) the following log file?  I'd love to take a look and see if we caught anything with our error reporting.

Troubleshoot AIR installation | Windows

Thanks,

Chris

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Mar 10, 2015 0