• Global community
    • Language:
      • Deutsch
      • English
      • EspaƱol
      • FranƧais
      • PortuguĆŖs
  • ę—„ęœ¬čŖžć‚³ćƒŸćƒ„ćƒ‹ćƒ†ć‚£
    Dedicated community for Japanese speakers
  • ķ•œźµ­ ģ»¤ė®¤ė‹ˆķ‹°
    Dedicated community for Korean speakers
Exit
Locked
0

Help! I can't install Air and I need it for school.

New Here ,
Feb 19, 2020 Feb 19, 2020

Copy link to clipboard

Copied

I'm in need of help really badly, im going to end up failing a class because of this program unless I get it to work. I'm running a brand new clean install of windows 10 updated x64. I wiped it originally thinking it would solve the issue which it hasnt. Every time I try to install I get the "An error occurred while installing Adobe AIR. Installation may not be allowed by your administrator. Please contact your administrator." message. Any help with this would be greatly appreciated. I've tried several methods already too, including setting admin privledges, and using the command prompt instructions. Here is my install log file:

 

[2020-02-19:18:59:11] Runtime Installer begin with version 32.0.0.125 on Windows 10 x86
[2020-02-19:18:59:11] Commandline is:
[2020-02-19:18:59:11] No installed runtime detected
[2020-02-19:18:59:14] Relaunching with elevation
[2020-02-19:18:59:14] Launching subprocess with commandline c:\users\dmort\appdata\local\temp\air1c75.tmp\adobe air installer.exe -ei
[2020-02-19:18:59:15] Elevated install failed: returned error code -1
[2020-02-19:18:59:15] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Launching elevated sub-installer failed" errorID=5100]
[2020-02-19:18:59:18] Runtime Installer end with exit code 7
[2020-02-19:18:59:32] Runtime Installer begin with version 32.0.0.125 on Windows 10 x86
[2020-02-19:18:59:32] Commandline is:
[2020-02-19:18:59:32] No installed runtime detected
[2020-02-19:18:59:34] Relaunching with elevation
[2020-02-19:18:59:34] Launching subprocess with commandline c:\users\dmort\appdata\local\temp\air71c9.tmp\adobe air installer.exe -ei
[2020-02-19:18:59:34] Elevated install failed: returned error code -1
[2020-02-19:18:59:34] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Launching elevated sub-installer failed" errorID=5100]
[2020-02-19:18:59:36] Runtime Installer end with exit code 7
[2020-02-19:19:06:17] Runtime Installer begin with version 32.0.0.125 on Windows 10 x86
[2020-02-19:19:06:17] Commandline is: -silent
[2020-02-19:19:06:17] No installed runtime detected
[2020-02-19:19:06:17] Starting silent runtime install. Installing runtime version 32.0.0.125
[2020-02-19:19:06:17] Installing msi at c:\users\dmort\appdata\local\temp\air9c85.tmp\setup.msi with guid {10E33ABF-D7FB-4F47-900A-7973854AB45A}
[2020-02-19:19:06:18] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2020-02-19:19:06:18] Rolling back install of c:\users\dmort\appdata\local\temp\air9c85.tmp\setup.msi
[2020-02-19:19:06:18] Rollback complete
[2020-02-19:19:06:18] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2020-02-19:19:06:18] Runtime Installer end with exit code 7
[2020-02-19:19:09:12] Runtime Installer begin with version 32.0.0.125 on Windows 10 x86
[2020-02-19:19:09:12] Commandline is:
[2020-02-19:19:09:12] No installed runtime detected
[2020-02-19:19:09:14] Relaunching with elevation
[2020-02-19:19:09:14] Launching subprocess with commandline c:\users\dmort\appdata\local\temp\air4d3d.tmp\adobe air installer.exe -ei
[2020-02-19:19:09:14] Elevated install failed: returned error code -1
[2020-02-19:19:09:14] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Launching elevated sub-installer failed" errorID=5100]
[2020-02-19:19:09:19] Runtime Installer end with exit code 7

TOPICS
Installation , Product issue

Views

224

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 19, 2020 Feb 19, 2020

Copy link to clipboard

Copied

LATEST

Ok, got it to work finally. It was my antivirus software blocking the install the whole time. I disabled it, ran the installation like normal and it installed just fine. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines