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How can we better support the distriqt extensions?

Engaged ,
Oct 15, 2014

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So after almost a year of using Uservoice, we've realised that it's not meeting the needs of supporting our extensions so we wanted to ask for suggestions on how we can better improve the experience and support we provide. We do strive to provide great support but comments from the community seem to indicate we're not meeting your expectations.

We are a small team and the extensions by no means pay our bills so what we are looking at is improving our usage of available tools to provide better support.

Our current thoughts are to move completely to github for issues and wiki, and start a public forum, perhaps a group on Google groups, but we are very open to suggestions at this stage.

We're hoping to update over the next month. Any suggestions you have as to better software or ways to utilise github will be most welcome, or even if there's something that you feel we're not doing well enough at the moment.

Cheers,

Michael

air native extensions // https://airnativeextensions.com

Hi all,

The new support and license extension site is now available.

As promised the new extensions are available through the site and all have had the server check removed. Each of your applications will now be completely independent of our servers.

To get started with the new site you should:

Each of the extensions now has a dedicated area and we are planning to further expand these areas with getting started guides, screenshots, code snippets and FAQ's. Check out the Adverts extension here.

Get started now http://airnativeextensions.com

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How can we better support the distriqt extensions?

Engaged ,
Oct 15, 2014

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So after almost a year of using Uservoice, we've realised that it's not meeting the needs of supporting our extensions so we wanted to ask for suggestions on how we can better improve the experience and support we provide. We do strive to provide great support but comments from the community seem to indicate we're not meeting your expectations.

We are a small team and the extensions by no means pay our bills so what we are looking at is improving our usage of available tools to provide better support.

Our current thoughts are to move completely to github for issues and wiki, and start a public forum, perhaps a group on Google groups, but we are very open to suggestions at this stage.

We're hoping to update over the next month. Any suggestions you have as to better software or ways to utilise github will be most welcome, or even if there's something that you feel we're not doing well enough at the moment.

Cheers,

Michael

air native extensions // https://airnativeextensions.com

Hi all,

The new support and license extension site is now available.

As promised the new extensions are available through the site and all have had the server check removed. Each of your applications will now be completely independent of our servers.

To get started with the new site you should:

Each of the extensions now has a dedicated area and we are planning to further expand these areas with getting started guides, screenshots, code snippets and FAQ's. Check out the Adverts extension here.

Get started now http://airnativeextensions.com

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2.6K

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Oct 15, 2014 2
Participant ,
Oct 15, 2014

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I'm not sure what the full capabilities of user voice are but I've always thought your implementation was severely lacking content, making it pretty useless.

e.g. The extensions area only includes info regarding 3 extensions.

What I think would be very useful to both Distriqt and users is an area where you can select a particular extension (and list all your extensions) and have searchable content which includes tips, faqs, questions asked and answered, i.e. a forum of some sort.

As far as I can see GitHub has no search functionality so if I run into a problem that I cannot resolve the first step is to contact Distriqt. I also think it's important to only have one location to go to for information. i.e. Don't use Github for reporting one kind of issue and another area for general info. It's confusing.

Having the community help resolve other peoples questions I imagine would cut down your time in answering the same issues etc. To encourage users to contribute perhaps implement a points system for correct answers. (similar to stack overflow). The points then being used towards discounts on future ANE purchases.

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Oct 15, 2014 1
Engaged ,
Oct 16, 2014

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We need complex and powerful ANEs. And not only for mobile platforms!

We would like to see OpenCV extensions, computer vision libraries and other features for working with images and videos (camera, live streaming, local and remote files).

Also we want to use extensions that improve performance and provide new possibilities like easy working with HID, USB/COM ports, external devices and so on. Also useful features: new video and image formats and codecs support to use it with Stage3D and classic DisplayList.

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Oct 16, 2014 1
Community Beginner ,
Oct 16, 2014

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Guys, it's not about what new extensions you want, but how to help Michael having better support for it's products

michaelarchbold - I think what Infin8 said is pretty good example. A kind of forum would be much appreciated - this way people can get help from others who have the know-how. Those problems/solutions could be converted into kind of articles about how to use specific extension, what are the best practices and what are the problems you can face.

Another cool thing of forum-like format is that there will be people which will actively participate in it and would moderate it's content for free. A real community would save you time answering non-experienced users, and would help you focus on features development and complex problem solving.

I think it's important what Infin8 said - those extensions to be listed and have some kind of their own space in that forum/web/whatever you call it. Because now, users must browse through several type of pages/documentation/files with code, in order to get an idea of what's really going on and what that extension can do. A more detailed explanation would be appreciated.

We are very happy you still spend time and efforts in developing those extensions, as they are the only real way out of the black hole that is sweeping Flash, and the only bridge to real app development. So keep up the good work and state any kind of way that users can be helpful to you!

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Oct 16, 2014 1
Engaged ,
Oct 16, 2014

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These are great suggestions,

I do agree that we need to get the community involved, and I know our knowledge base is quite lacking at the moment. Up to now we have been putting a lot of work into the ASDocs but obviously that isn't the best place for knowledge base type information.

I want to make sure that whatever we go with, we reduce the fragmentation we currently have. As you said having multiple areas to search is not only hard on you but it's hard for us to monitor the questions everywhere and I believe we've missed a lot of your questions due to this.

So we need:

- community based forum

- improved knowledge base

- bug tracking system

Any ideas on software to do this?

air native extensions // https://airnativeextensions.com

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Oct 16, 2014 0
Community Beginner ,
Oct 16, 2014

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Maybe a roadmap for each extension

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Oct 16, 2014 1
Participant ,
Oct 16, 2014

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A video ANE for live streaming and proper video playback for Android an iOS would be exactly what we are looking for. I'm working for a video surveillance company specialized in CCTV and IP based video solutions and we are currently expanding our product range to mobile platforms.

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Oct 16, 2014 0
Community Beginner ,
Oct 16, 2014

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Is there anyway to piggyback on StackOverflow?  I find it one of the best to get answers through.

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Oct 16, 2014 1
Engaged ,
Oct 16, 2014

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bjudy003 This is an idea we were considering, similar to what Parse have done : http://parse.com/help . I totally agree that Stackoverflow is a great system for questions.

My concern with this, is again with fragmentation, so we'd probably have to limit it to either stackoverflow or a forum.

air native extensions // https://airnativeextensions.com

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Oct 16, 2014 0
Participant ,
Oct 16, 2014

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I like the parse.com example. If I had to choose I'd go with stack overflow. I'm sure most devs are already have accounts and if you gave clear instructions to your subscribers on how to sign up for notifications regarding Distriqt ANE questions I'm sure that would get traction pretty quickly. This would also create more awareness for Distriqt ANE's to non customers.

A dedicated forum could have some unique advantages but I think this in itself is fragmentation from the main source of dev info (which in my view is stack overflow).

I think we saw how the airscene.org forum started up but failed to really take off. A great idea but it just isn't the goto place for answers.


Dated release notes and version numbers would also be useful as sleeper suggests.


I also agree with efecomert in that Milkman games do create some great documentation for getting set up but I do understand that this in itself is a big undertaking, especially when you factor in having to update them when things change. Perhaps there is some way of utilising the community here as well, tasking one member to look after the 'Getting Started' tutorials for each ANE. A template could be set up for each tutorial to follow.



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Oct 16, 2014 2
New Here ,
Oct 16, 2014

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would like to get emails about updates (bug fixing, release notes) to my email. but not too many emails, periodic once or twice a month max IF there is something.

you did it in facebook, however, i stopped using facebook.

also your Release notes doesn't include DATES!! so i have no idea how to relate to updates.

maybe release notes per product (ANE) ? i think it will be better organized

also would like to know more stuff, like, is there support for IOS 8? air sdk 15? whats sdk inside?

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Oct 16, 2014 0