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How to debug an application crash?

Community Beginner ,
May 18, 2015

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Hi,

When we let our Adobe AIR based application run for a few days (on Windows 7), we get a crash ("The application has stopped working"). Tested with 3.9.0.1030 and 17.0.0.172. Is there anything I can do to debug this? Does AIR write crash logs or anything like that somewhere?

This is what the Windows details show:

Problem Event Name:APPCRASH
  Application Name:flux client.exe
  Application Version:0.0.0.0
  Application Timestamp:553bd591
  Fault Module Name:Adobe AIR.dll
  Fault Module Version:3.9.0.1030
  Fault Module Timestamp:52450ff1
  Exception Code:c0000005
  Exception Offset:005c6c42
  OS Version:6.1.7601.2.1.0.256.48
  Locale ID:2067
  Additional Information 1:0a9e
  Additional Information 2:0a9e372d3b4ad19135b953a78882e789
  Additional Information 3:0a9e
  Additional Information 4:0a9e372d3b4ad19135b953a78882e789

regards,

Wim

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Performance issues

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How to debug an application crash?

Community Beginner ,
May 18, 2015

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Hi,

When we let our Adobe AIR based application run for a few days (on Windows 7), we get a crash ("The application has stopped working"). Tested with 3.9.0.1030 and 17.0.0.172. Is there anything I can do to debug this? Does AIR write crash logs or anything like that somewhere?

This is what the Windows details show:

Problem Event Name:APPCRASH
  Application Name:flux client.exe
  Application Version:0.0.0.0
  Application Timestamp:553bd591
  Fault Module Name:Adobe AIR.dll
  Fault Module Version:3.9.0.1030
  Fault Module Timestamp:52450ff1
  Exception Code:c0000005
  Exception Offset:005c6c42
  OS Version:6.1.7601.2.1.0.256.48
  Locale ID:2067
  Additional Information 1:0a9e
  Additional Information 2:0a9e372d3b4ad19135b953a78882e789
  Additional Information 3:0a9e
  Additional Information 4:0a9e372d3b4ad19135b953a78882e789

regards,

Wim

TOPICS
Performance issues

Views

441

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May 18, 2015 1
Community Beginner ,
Aug 10, 2015

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Anybody?

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Aug 10, 2015 0
Advocate ,
Aug 11, 2015

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This crash not depending on AIR in most cases. Try to remember do you change/update your hardware? May be CPU/GPU overcloking was done? Also try to check disk for errors

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Aug 11, 2015 0