Highlighted

Pgms requiring Adobe AIR won't work. Update download fails.

New Here ,
Jan 01, 2015

Copy link to clipboard

Copied

Several programs requiring Adobe AIR have stopped working and a new one I downloaded fails to install. The AIR installer says I'm rummimg ver. 3.8.0.870 trying to load ver. 15.0.0.356. CPU is a Dell XPS running
Windows 8.1.  Any suggestions would be appreciated.

TOPICS
Installation

Views

685

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Pgms requiring Adobe AIR won't work. Update download fails.

New Here ,
Jan 01, 2015

Copy link to clipboard

Copied

Several programs requiring Adobe AIR have stopped working and a new one I downloaded fails to install. The AIR installer says I'm rummimg ver. 3.8.0.870 trying to load ver. 15.0.0.356. CPU is a Dell XPS running
Windows 8.1.  Any suggestions would be appreciated.

TOPICS
Installation

Views

686

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jan 01, 2015 0
Adobe Employee ,
Jan 06, 2015

Copy link to clipboard

Copied

Hi,

I have tried reproducing the issue on Win8.1.

But i am able to update AIR runtime from 3.8.0.870 to 15.0.0.356 properly by installing an AIR app which requires AIR 15.0.

Can you try updating once with the AIR app in the link Testing_15.0.air ?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 06, 2015 0
New Here ,
Jan 17, 2015

Copy link to clipboard

Copied

I still get the same error. "The aplication could not be installed because the the installer file is damaged.  Try obtaining a new installer file from the application author."

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 17, 2015 0
Community Beginner ,
Jan 21, 2015

Copy link to clipboard

Copied

Please refer to this link for more information:How do I fix error message "installer file is damaged"?

This can happen when the installer's certificate has expired and there's no time stamp in the signatures.xml file.  Using the link above, please verify if the .air file has the right information and report back here.  I see the time stamp in my install but I still get the same error message.  I want to see if this problem is more widespread.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 21, 2015 0
Adobe Employee ,
Jan 27, 2015

Copy link to clipboard

Copied

Hi,

Are you trying to install a self-created AIR app or one downloaded from the internet ?

If you have downloaded the app from internet, can you please post the link here for us to verify ?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 27, 2015 0
New Here ,
Jan 28, 2015

Copy link to clipboard

Copied

Downloading Airport Madness World Edition from the internetDownloaded game from http://www.bigfatsimulations.com/game/airportmadnessworldeditionTrying to download AIR from http://get.adobe.com/air/?promoid=KLXMG

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 28, 2015 0
Community Beginner ,
Jan 30, 2015

Copy link to clipboard

Copied

In my particular case it was for our own app.  We had inadvertently used the "-tsa none" option when packaging the app.  After removing that option our problem was solved.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 30, 2015 0