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Problem with badge installation in Chrome on Windows

New Here ,
Aug 07, 2012

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Dear Adobe,

The badge installation stopped working recently, probably after last Google Chrome update. Problem look like this: after clicking "install now" badge the confirmation window to install Adobe AIR appears ("Would you like to install adobe AIR?"). I click yes, download progress bar goes from 0 to 100%, and then error message appears ("Download error. Try again?"). Click yes - everything repeats.

Also, in Chrome on Windows there is text under the badge: "In order to run <app name>, this installer will also set up Adobe AIR" - but latest AIR is already installed. We used standard installation badge, provided with the SDK.

OS Windows 7 ver 6.1 (build 7600)

Browser Google Chrome 21.0.1180.60 m

Flash Player 11.3.31.222

AIR 3.3.0.3670

The problem appears only in Google Chrome, and only on Windows. In IE and FF everything seems to work fine. In Chrome 21.0.1180.57 on Mac OS X 10.7.2 it works fine as well.

You can look at the error here: http://www.jivosite.ru/install_application

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Problem with badge installation in Chrome on Windows

New Here ,
Aug 07, 2012

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Dear Adobe,

The badge installation stopped working recently, probably after last Google Chrome update. Problem look like this: after clicking "install now" badge the confirmation window to install Adobe AIR appears ("Would you like to install adobe AIR?"). I click yes, download progress bar goes from 0 to 100%, and then error message appears ("Download error. Try again?"). Click yes - everything repeats.

Also, in Chrome on Windows there is text under the badge: "In order to run <app name>, this installer will also set up Adobe AIR" - but latest AIR is already installed. We used standard installation badge, provided with the SDK.

OS Windows 7 ver 6.1 (build 7600)

Browser Google Chrome 21.0.1180.60 m

Flash Player 11.3.31.222

AIR 3.3.0.3670

The problem appears only in Google Chrome, and only on Windows. In IE and FF everything seems to work fine. In Chrome 21.0.1180.57 on Mac OS X 10.7.2 it works fine as well.

You can look at the error here: http://www.jivosite.ru/install_application

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Aug 07, 2012 0
103 Replies 103
New Here ,
Aug 07, 2012

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I have exactly the same problem. It works on IE and FireFox. But in chrome I can't install AIR.

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Aug 07, 2012 0
Adobe Employee ,
Aug 07, 2012

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Thanks for bringing this up.  When you have a chance, please visit this bug and add a comment:

http://code.google.com/p/chromium/issues/detail?id=140854&q=air&colspec=ID%20Pri%20Mstone%20ReleaseB...

I'm going to talk with the Chrome team to find out the status.

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Aug 07, 2012 0
Adobe Employee ,
Aug 07, 2012

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I was able to work around this by doing the following, I realize it's a cumbersome workaround but it does clearly show that this is a PPAPI (pepper) related issue.

  1. Navigate to "about:plugins" in the Chrome address bar
  2. Click the Details link in the upper right part of the page to expand all items
  3. Locate the "Shockwave Flash" entries (there will be 2 or 3 of these)
  4. Click "Disable" for the PPAPI copy (most likely the first one listed), which has a version number of 11.3.31.222
  5. Restart Chrome for good measure and try again

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Aug 07, 2012 0
Contributor ,
Aug 09, 2012

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Chris,

You can't expect every visitor from the thousands of visitors we have to go and disable the plugin, this is crazy!!!!

Please reply back when this can be fixed....

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Aug 09, 2012 0
Contributor ,
Aug 10, 2012

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Adobe, can you please let us know if you are aware of this MAJOR MAJOR show stopper.

AIR Badge is broken in all Chrome in ALL THE WEB!!!

Is someone from Adobe working on this with Google?

Sean.

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Aug 10, 2012 0
Explorer ,
Aug 10, 2012

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Chris, asking average users to poke around in the Chrome plugin config just isn't reasonable.  We need a fix (not just a workaround) for this bug ASAP.  These bugs (and the lack of collaboration between you and Google) only damage the platform, hurting you guys in the long run. 

Please at least give us status updates if something is happening.  Communication goes a long way.

Thanks

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Aug 10, 2012 0
Explorer ,
Aug 10, 2012

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Also, I wanted to note that we're repeatedly seeing the following in log files:

[time] Starting runtime background update check

[time] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.3.0.3670/update
[time] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.3.0.3670/update to C:\Users\<username>\AppData\Roaming\Adobe\AIR\Updater\Background

[time] Runtime update not available

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Aug 10, 2012 0
Contributor ,
Aug 10, 2012

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Chris,

this is crazy... we need you or google to give us an ETA, we are losing businsess becuase of this.

Still no reply from anyone....

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Aug 10, 2012 0
Adobe Employee ,
Aug 10, 2012

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I'm sorry for the delay, I've been waiting to hear back from the parties involved.  Unfortunately, I don't have a good story to tell you.  We're aware of this issue but neither Adobe nor Google have a solution planned at this time.  The workaround that I provided, is as you've noted, not scalable nor something that you'd want to recommend to all of your customers.  That leaves us without the badge install on Chrome, and instead suggesting that you include manual steps for the user to download the AIR runtime and your .air installer.

I'm sorry I don't have a better solution to give you at this time.  I'm going to continue to escalate this and see what we can do.

Thanks,

Chris

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Aug 10, 2012 0
Contributor ,
Aug 10, 2012

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Thanks for the reply...

Adobe has to pressure Google to fix this.

Adobe had said they are "Doubling down" on Adobe AIR. And not supporing Badge install in Chrome is a MAJOR issue.

Please push Adobe management to pressure Google for a workaround, this is not acceptable.

Thanks for updating, Sean.

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Aug 10, 2012 0
New Here ,
Aug 10, 2012

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Chris, thanks for the reply!

Please continue to push Google it as hard as you can. Chrome is the most popular browser toaday, and such inconvenience in application installation is a serious problem for our businesses! Hope for your help!

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Aug 10, 2012 0
New Here ,
Aug 13, 2012

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Chris,

Thanks for the update, but I'm sure you realise that this absolutely won't do. Breaking a feature with an update is one thing, but in that case I'm sure a fix is coming. However, if either Adobe or Google decided to discontinue this feature (you make it sound like they did), upon which so many companies rely for distributing their software, I would think that a public statement and a viable workaround would be presented...

Can you please ask for clarification higher up in your foodchain and tell us either if this is a bug, soon to be fixed, or a discontinuation for which an explanation is forthcoming?

Thanks,

Erik de Bruin

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Aug 13, 2012 0
New Here ,
Aug 13, 2012

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Chris,

It look like there is a solution possible, and Google is willing to work with Adobe to make it happen. From "http://code.google.com/p/chromium/issues/detail?id=140854#c35":

We have discussed this with Adobe in the past, and it is possible for Adobe to implement this functionality in a different way by integrating it with a Pepper "broker" that Chrome has provided. We are willing to support their efforts to do this if they wish.

The ball seems to be in Adobe's court...

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Aug 13, 2012 0
Community Beginner ,
Aug 13, 2012

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So now the ball is in Adobe's hat.

Hope someone could respond to it and let us now if Adobe will fight for AIR as they promised or we will see another fail like the ones we used to see from the past 2 years...

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Aug 13, 2012 0
Contributor ,
Aug 13, 2012

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Ok Google has replied, and so it seems the Ball is in your Court Adobe.

As per Jeffrey C of Google and I quote: "We have discussed this with Adobe in the past, and it is possible for Adobe to implement this functionality in a different way by integrating it with a Pepper "broker" that Chrome has provided. We are willing to support their efforts to do this if they wish."

See here:  http://code.google.com/p/chromium/issues/detail?id=140854

So Chris, please relay this to management that it is now up to Adobe to fix this using the Pepper "Broker" feature that is built onto Chrome 21.

Please let us know what Adobe has decided,

Regards,

Sean - http://MediaSignage.com

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Aug 13, 2012 0
Adobe Employee ,
Aug 14, 2012

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I wanted to let you know that I hear you and I've relayed the sentiment along.  I'm working on getting additional information from my management team.

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Aug 14, 2012 0
Contributor ,
Aug 14, 2012

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THANK YOU!!!

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Aug 14, 2012 0
Contributor ,
Aug 15, 2012

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Has anyone filed a bug with adobe about this yet?

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Aug 15, 2012 0
Contributor ,
Aug 15, 2012

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I've filed a bug with Adobe here: https://bugbase.adobe.com/index.cfm?event=bug&id=3310921

Please upvote!

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Aug 15, 2012 0
Adobe Employee ,
Aug 15, 2012

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Thank you for adding the bug report.  I encourage everyone to vote, but be assured that we are very aware of this problem and are in the process of investigation.

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Aug 15, 2012 0
Contributor ,
Aug 17, 2012

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Any updates Chris?

This is taking a long time and we are losing business in the meanwhile...

regards.

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Aug 17, 2012 0
New Here ,
Dec 15, 2012

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I just wanted to mention that this work-around (disabling PPAPI in Chrome via the about:plugins page) fixed my problem with installing VUDU To Go.

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Dec 15, 2012 0
New Here ,
Aug 08, 2012

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This bug has also affected our app. All Chrome users cannot install our AIR app using the badge installer.

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Aug 08, 2012 0
Contributor ,
Aug 09, 2012

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Adobe and Google, come on? You can't just break the AIR Badge and leave it like that for days....

People are coming to our site and can't install our AIR app, this has to be fixed ASAP!!!!

We are losing business because of this bug.

FIX ASAP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Adobe, please reply....

See issue here: http://mediasignage.com/html/get_started.html

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Aug 09, 2012 0
Community Beginner ,
Aug 13, 2012

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If what Erik says is true (discontinue this feature)...I think is a new bad action from Adobe that will continue to maintain the perception that Adobe is driving things really bad and is not taking care of customers.

This is other drop that will make people continue to shift from Adobe to other vendors taking into account that products are left in the cold from one day to another.

What happen to Adobe?

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Aug 13, 2012 0
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Aug 13, 2012

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Another bad publication from Adobe, and I think no one would it use it even for Video or games, people will be scared of committing to the platform.

Adobe said they are "Doubling down on Adobe AIR", after more than a week, still no fix, sure seems like a bet to me

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Aug 13, 2012 0
Contributor ,
Aug 17, 2012

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Looks like Chrome 21's sandboxing broke more things than just Air.swf.  It seems that Adobe Connect (which is based on a Flash Add-In?) is also broken:

     http://helpx.adobe.com/adobe-connect/kb/google-chrome-21-browser-incompatibility.html

The workaround (disabling the PPAPI) is the same.

I'm somewhat baffled that Adobe didn't see this coming.

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Aug 17, 2012 0
Adobe Employee ,
Aug 17, 2012

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Last I heard we had at least one developer investigating this issue.  I'll ask for an update on Monday.

Chris

Ps. Yes, Connect was affected too.

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Aug 17, 2012 0
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Aug 17, 2012

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Thanks for the update, we are all crossing our fingers over here !!!!!!!!

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Aug 17, 2012 0
Contributor ,
Aug 19, 2012

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Does anyone know if this blog post from Adobe means the issue is being fixed in September: http://blogs.adobe.com/connectsupport/screenshot-does-not-work-in-chrome/ 

Anyone?

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Aug 19, 2012 0
Adobe Employee ,
Aug 21, 2012

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Quick update.  I talked with the engineering manager in charge of the Chrome effort yesterday and learned that we are working on fixing this bug.  I don't have a firm date for when this will be resolved, but given the effort and coordination required we suspect it will be up to a few months.  Please understand that everyone involved is aware of the impact this bug has on you and your customers and we will do our best to resolve this as quickly as possible.

In the interim, our recommendation for Chrome users continues to be to include links to the runtime (http://get.adobe.com/air) and your .air installer.  I'll update this thread when I have new information, but feel free to post back or email ccampbel@adobe.com if you'd like an update.

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Aug 21, 2012 0
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Aug 21, 2012

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Thanks for the update, and the sooner the better...

Regards...

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Aug 21, 2012 0
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Aug 24, 2012

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A new Chrome 21 problem with AIR has come up:

     http://code.google.com/p/chromium/issues/detail?id=140000

Specifically, it seems that LocalConnection between Flash and AIR is broken.  In my case, the whole point of being able to launch the installed AIR application is so that my SWF can communicate with it via LocalConnection.

Is this problem also going to be fixed along with the rest of the AIR issues?  If the badge installation / AIR  launching features were fixed it would be meaningless without LocalConnection.

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Aug 24, 2012 0
New Here ,
Aug 24, 2012

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I have exactly the same problem, but I think Adobe and Google are working very hard to fix this problem.

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Aug 24, 2012 0
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Aug 24, 2012

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Marcus Fritze wrote:

I have exactly the same problem, but I think Adobe and Google are working very hard to fix this problem.

I'm not sure...  In the Chrome ticket, the first comment is "This is intended behavior as we consider this functionality to be deprecated in Chrome."  This comment makes me wonder if it is going to be fixed at all.

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Aug 24, 2012 0
Adobe Employee ,
Aug 24, 2012

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I've brought this new issue up with the team, and I've also entered a internal bug for us to investigate (3313029).  My hope is we'd be able to address both issues simultaneously.  I'll let you know what I find out.

Chris

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Aug 24, 2012 0
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Aug 24, 2012

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Thank you, Chris. 

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Aug 24, 2012 0
Community Beginner ,
Aug 27, 2012

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Hi, chrome to AIR local connection is crucial. Please let us know how this issue evolves over time.

Thanks

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Aug 27, 2012 0
New Here ,
Aug 28, 2012

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Hi Chris,

Both the AIR badge install and Chrome/AIR LocalConnection are essential to our browser/AIR hybrid applications, which we built for our partners on the assumption that Adobe APIs would remain supported and stable. Please let us know when this breakdown in the integrity of the Flash Platform will be addressed.

Thank you.

...Joe

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Aug 28, 2012 0
New Here ,
Sep 09, 2012

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Hi

We encounter the same issue. We use Air Badge for our application install. Given the fact that most of our users use Chrome, this is really embarrassing (for us, for Adobe, for Chrome).

Here is a short screencast that shows the bad unfortunate user-experience:

http://screencast.com/t/61pV6pDGnjSL

Thanks

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Sep 09, 2012 0
Explorer ,
Sep 17, 2012

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Oh, I am encountering the same problem,  it really affect the user experience, please help.

Thanks.

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Sep 17, 2012 0
Adobe Employee ,
Sep 18, 2012

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We're working on it.  I'll see if there any update that I can post.

Chris

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Sep 18, 2012 0
New Here ,
Oct 01, 2012

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Chris, do you have any updates on this issue?

Thanks and Regards,


Daniel

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Oct 01, 2012 0
Adobe Employee ,
Oct 01, 2012

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Hi Daniel,

Nothing new to report other than we haven't had any setbacks.  Given the products and companies involved, this will just take time to get implemented.

Thanks,

Chris

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Oct 01, 2012 0
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Oct 01, 2012

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Ok we are all sitting patiently waiting.. don't let the quietness give the impression we are not all monitoring this everyday ... thx!!!

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Oct 01, 2012 0
New Here ,
Oct 17, 2012

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Anything new now? Anything...?

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Oct 17, 2012 0
Community Beginner ,
Oct 17, 2012

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This issue was reported in early august...we are in mid october and nothing was done for a critical problem for lots of Adobe's customers??

sincerily each year Adobe is lowing the level. What's happen to Adobe?

Sadly to see the thruth in Steve Jobs words about the laziness of Adobe...

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Oct 17, 2012 0
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Oct 17, 2012

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Adobe pleeeeeeeeease fix this...

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Oct 17, 2012 0
New Here ,
Oct 17, 2012

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Chris, do you have a better sense of when this issue will be fixed? Even a rough estimate would help contigency planning.

Thanks,
Daniel

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Oct 17, 2012 0
Adobe Employee ,
Oct 17, 2012

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Not yet, but I'm going to meet with the dev manager in charge of this issue tomorrow and will give an update afterwards.

Chris

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Oct 17, 2012 0
New Here ,
Oct 22, 2012

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and ? tommorow was 5 days ago....

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Oct 22, 2012 0
Community Beginner ,
Oct 23, 2012

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After 50 responses, I think it's time for Adobe to give solutions on board and avoid other kind of messages to postpone the problem

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Oct 23, 2012 0
New Here ,
Oct 23, 2012

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Don't be so sure, me and few other people are fighting with other bug https://bugbase.adobe.com/index.cfm?event=bug&id=3213241 as you can see, we are waiting from June, our bussiness is depending on this software and Adobe is doing almost nothing on really serious problems, so this product isn't good for any buissenss for now... we can't trust Adobe

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Oct 23, 2012 0
New Here ,
Oct 23, 2012

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Chris,

An update on progress would be helpful.

Thanks,

Daniel

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Oct 23, 2012 0
Contributor ,
Oct 23, 2012

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Chris, PLEASE update...

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Oct 23, 2012 0
Adobe Employee ,
Oct 23, 2012

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I apologize for the lack of updates.  I did meet with the team last week and I was hoping we'd have an engineering response posted on the bug reports (for both the Chromium and Adobe bugs) at the end of last week.

I realize that this is an important issue for everyone involved.  The short story is we're still working with the Chrome team but because of security implications we don't have a firm timeline for when this will be done.  I will try to get permission to post a more detailed explanation and estimate asap.

Edit: Removed the time estimate as it hinges on too many factors for me to give a minimum date at this time.

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Oct 23, 2012 0
Adobe Employee ,
Oct 24, 2012

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After Windows Pepper FP was put into production, both Adobe and Google received feedback about lack of support for AIR badge installation and the problems it caused users trying to install AIR applications. We heard you and got your message. Both organizations have been actively working to develop a new architecture for badge installation that works within the secure environment provided by Chrome while still offering easy installations of AIR applications. Satisfying both these requirements is challenging and although we have made progress, there are still a few remaining security issues to overcome. Once we reach consensus on those remaining issues, we will be able to provide a schedule projection. We hope to have more information in a few weeks.

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Oct 24, 2012 0
New Here ,
Oct 25, 2012

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Thank you Bob! This is what we needed to hear, or at least most of us, I guess. I'm glad that the powers that be are working on this and that there may be a solution in the not too distant future.

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Oct 25, 2012 0
New Here ,
Oct 31, 2012

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We are still waiting anxiously for this correction!!!!! Any updates????

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Oct 31, 2012 0
Adobe Employee ,
Oct 31, 2012

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Nothing new to report.  As Bob mentioned on the 24th, we hope to have more information available in a few weeks.

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Oct 31, 2012 0
New Here ,
Nov 07, 2012

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and now one week more gone..ahh. this helps my collegues to say, flash is no more better choice..wth.. please adobe.

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Nov 07, 2012 0
New Here ,
Nov 23, 2012

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Hello Chris,

What's the status on this right now?

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Nov 23, 2012 0
New Here ,
Nov 23, 2012

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not sure, less hopes.. after seeing this..

http://forums.adobe.com/message/4613259

anxious to know, exact status...

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Nov 23, 2012 0
New Here ,
Nov 30, 2012

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Hi Chris,

Some news?

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Nov 30, 2012 0
Adobe Employee ,
Dec 04, 2012

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We'll have a progress update for you guys shortly

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Dec 04, 2012 0
Contributor ,
Dec 04, 2012

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Sounds promissing ....

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Dec 04, 2012 0
Adobe Employee ,
Dec 04, 2012

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I don't want to set any expectations, but I realize that you guys have been waiting for an update and I've talked with our engineering team about putting something together to let people know where we are at in the process.

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Dec 04, 2012 0