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"Se ha producido algún error al intentar instalar esta aplicación" error when trying to install a .air application

New Here ,
Apr 19, 2015

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Hello,

I'm having an issue when trying to install Warcraft Logs application:

Warcraft Logs - Combat Analysis for Warcraft

https://www.warcraftlogs.com/client/warcraftlogs.air

I successfully install Adobe AIR, version 17.0.0.144 (and I'm using Windows 7 64 bits), without any problem (well, that's what I suppose), this is the Install.log from the Adobe AIR:

[2015-04-19:19:27:30] Runtime Installer begin with version 17.0.0.144 on Windows 7 x86

[2015-04-19:19:27:30] Commandline is:

[2015-04-19:19:27:30] No installed runtime detected

[2015-04-19:19:27:32] Relaunching with elevation

[2015-04-19:19:27:32] Launching subprocess with commandline c:\users\alberto\appdata\local\temp\air276b.tmp\adobe air installer.exe -ei

[2015-04-19:19:27:32] Runtime Installer begin with version 17.0.0.144 on Windows 7 x86

[2015-04-19:19:27:32] Commandline is: -stdio \\.\pipe\AIR_5800_0 -ei

[2015-04-19:19:27:32] No installed runtime detected

[2015-04-19:19:27:32] Starting silent runtime install. Installing runtime version 17.0.0.144

[2015-04-19:19:27:32] Installing msi at c:\users\alberto\appdata\local\temp\air276b.tmp\setup.msi with guid {34927EBC-98D4-4D53-98BE-510DF5999F50}

[2015-04-19:19:27:33] Runtime Installer end with exit code 0

[2015-04-19:19:27:34] Elevated install completed

[2015-04-19:19:27:35] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck

[2015-04-19:19:27:35] Runtime Installer end with exit code 0

[2015-04-19:19:27:35] Runtime Installer begin with version 17.0.0.144 on Windows 7 x86

[2015-04-19:19:27:35] Commandline is: -installupdatecheck

[2015-04-19:19:27:35] Installed runtime (17.0.0.144) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2015-04-19:19:27:35] Performing pingback request

[2015-04-19:19:27:36] Pingback request completed with HTTP status 200

[2015-04-19:19:27:36] Starting runtime background update check

[2015-04-19:19:27:36] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/17.0.0.144/update

[2015-04-19:19:27:36] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/17.0.0.144/update to C:\Users\Alberto\AppData\Roaming\Adobe\AIR\Updater\Background

[2015-04-19:19:27:36] Runtime update not available

[2015-04-19:19:27:36] Unpackaging cancelled

[2015-04-19:19:27:36] Runtime Installer end with exit code 0

Afterwards, I try to install the warcraftlogs.air application, and when I execute the program I get the following error:

Se ha producido algún error al intentar instalar esta aplicación. Instale la versión más reciente de Adobe AIR desde http://www.adobe.com/go/getair_es y vuelva a intentarlo.

Translated it should be something like this (this is not the official English message):

Some error has occurred while trying to install this application. Install the latest Adobe AIR version from http://www.adobe.com/go/getair_es and try again.

I've tried to search anything related, because I can't find that exact error message in any Adobe troubleshooting page, but everything I can find is a really old version issue, or something I've tried without success (trying to install everything running as administrator, also via cmd.exe ran as administrator, installing an older version, uninstalling and installing 100 times Adobe AIR, etc.).

I've also searched (but not asked) in Warcraft Logs forums for any solution, but I couldn't find anything related either.

Any help would be appreciated.

Thank you in advance and best regards! ^^

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"Se ha producido algún error al intentar instalar esta aplicación" error when trying to install a .air application

New Here ,
Apr 19, 2015

Copy link to clipboard

Copied

Hello,

I'm having an issue when trying to install Warcraft Logs application:

Warcraft Logs - Combat Analysis for Warcraft

https://www.warcraftlogs.com/client/warcraftlogs.air

I successfully install Adobe AIR, version 17.0.0.144 (and I'm using Windows 7 64 bits), without any problem (well, that's what I suppose), this is the Install.log from the Adobe AIR:

[2015-04-19:19:27:30] Runtime Installer begin with version 17.0.0.144 on Windows 7 x86

[2015-04-19:19:27:30] Commandline is:

[2015-04-19:19:27:30] No installed runtime detected

[2015-04-19:19:27:32] Relaunching with elevation

[2015-04-19:19:27:32] Launching subprocess with commandline c:\users\alberto\appdata\local\temp\air276b.tmp\adobe air installer.exe -ei

[2015-04-19:19:27:32] Runtime Installer begin with version 17.0.0.144 on Windows 7 x86

[2015-04-19:19:27:32] Commandline is: -stdio \\.\pipe\AIR_5800_0 -ei

[2015-04-19:19:27:32] No installed runtime detected

[2015-04-19:19:27:32] Starting silent runtime install. Installing runtime version 17.0.0.144

[2015-04-19:19:27:32] Installing msi at c:\users\alberto\appdata\local\temp\air276b.tmp\setup.msi with guid {34927EBC-98D4-4D53-98BE-510DF5999F50}

[2015-04-19:19:27:33] Runtime Installer end with exit code 0

[2015-04-19:19:27:34] Elevated install completed

[2015-04-19:19:27:35] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck

[2015-04-19:19:27:35] Runtime Installer end with exit code 0

[2015-04-19:19:27:35] Runtime Installer begin with version 17.0.0.144 on Windows 7 x86

[2015-04-19:19:27:35] Commandline is: -installupdatecheck

[2015-04-19:19:27:35] Installed runtime (17.0.0.144) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2015-04-19:19:27:35] Performing pingback request

[2015-04-19:19:27:36] Pingback request completed with HTTP status 200

[2015-04-19:19:27:36] Starting runtime background update check

[2015-04-19:19:27:36] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/17.0.0.144/update

[2015-04-19:19:27:36] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/17.0.0.144/update to C:\Users\Alberto\AppData\Roaming\Adobe\AIR\Updater\Background

[2015-04-19:19:27:36] Runtime update not available

[2015-04-19:19:27:36] Unpackaging cancelled

[2015-04-19:19:27:36] Runtime Installer end with exit code 0

Afterwards, I try to install the warcraftlogs.air application, and when I execute the program I get the following error:

Se ha producido algún error al intentar instalar esta aplicación. Instale la versión más reciente de Adobe AIR desde http://www.adobe.com/go/getair_es y vuelva a intentarlo.

Translated it should be something like this (this is not the official English message):

Some error has occurred while trying to install this application. Install the latest Adobe AIR version from http://www.adobe.com/go/getair_es and try again.

I've tried to search anything related, because I can't find that exact error message in any Adobe troubleshooting page, but everything I can find is a really old version issue, or something I've tried without success (trying to install everything running as administrator, also via cmd.exe ran as administrator, installing an older version, uninstalling and installing 100 times Adobe AIR, etc.).

I've also searched (but not asked) in Warcraft Logs forums for any solution, but I couldn't find anything related either.

Any help would be appreciated.

Thank you in advance and best regards! ^^

TOPICS
Installation

Views

314

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Apr 19, 2015 0

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