Trouble Installing Adobe Air for Windows 7

[PAMike]

I have tried several times to install the latest version of Adobe Air, but have been unsuccessful.

Any suggestions?

Here is the log:

[2016-11-24:14:50:16] Runtime Installer begin with version 23.0.0.257 on Windows 7 x86

[2016-11-24:14:50:16] Commandline is: -stdio \\.\pipe\AIR_5284_0 -ei

[2016-11-24:14:50:16] Installed runtime (18.0.0.199) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2016-11-24:14:50:16] Starting silent runtime update. Updating runtime from version 18.0.0.199 to version 23.0.0.257

[2016-11-24:14:50:16] Installing msi at c:\users\michael\appdata\local\temp\air73db.tmp\setup.msi with guid {BBEC10F9-AC15-41EE-A271-0B1077F53740}

[2016-11-24:14:50:19] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

[2016-11-24:14:50:19] Rolling back install of c:\users\michael\appdata\local\temp\air73db.tmp\setup.msi

[2016-11-24:14:50:19] Rollback complete

[2016-11-24:14:50:19] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

[2016-11-24:14:50:19] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

[2016-11-24:14:50:19] Runtime Installer end with exit code 7

[2016-11-24:14:50:23] Runtime Installer end with exit code 7

[2016-11-24:15:04:37] Runtime Installer begin with version 18.0.0.199 on Windows 7 x86

[2016-11-24:15:04:37] Commandline is: -arp:uninstall

[2016-11-24:15:04:37] Installed runtime (18.0.0.199) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2016-11-24:15:04:39] Relaunching with elevation

[2016-11-24:15:04:39] Launching subprocess with commandline c:\program files (x86)\common files\adobe air\versions\1.0\resources\adobe air updater.exe -eu

[2016-11-24:15:04:40] Runtime Installer begin with version 18.0.0.199 on Windows 7 x86

[2016-11-24:15:04:40] Commandline is: -stdio \\.\pipe\AIR_7340_0 -eu

[2016-11-24:15:04:40] Installed runtime (18.0.0.199) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2016-11-24:15:04:40] Starting runtime uninstall. Uninstalling runtime version 18.0.0.199

[2016-11-24:15:04:40] Reinstalling c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\setup.msi

[2016-11-24:15:04:42] Uninstalling product with GUID {7B77622E-DE90-48EA-B2C7-227B1DE58A01}

[2016-11-24:15:04:42] Error occurred during msi uninstall operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1605" errorID=0]

[2016-11-24:15:04:42] Rollback complete

[2016-11-24:15:04:42] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1605" errorID=0]

[2016-11-24:15:04:42] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1605" errorID=0]

[2016-11-24:15:04:42] Runtime Installer end with exit code 7

[2016-11-24:15:04:43] Runtime Installer end with exit code 7

[2016-11-24:15:12:56] Runtime Installer begin with version 23.0.0.257 on Windows 7 x86

[2016-11-24:15:12:56] Commandline is:

[2016-11-24:15:12:56] Installed runtime (18.0.0.199) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2016-11-24:15:13:03] Relaunching with elevation

[2016-11-24:15:13:03] Launching subprocess with commandline c:\users\michael\appdata\local\temp\air4aaa.tmp\adobe air installer.exe -ei

[2016-11-24:15:13:06] Runtime Installer begin with version 23.0.0.257 on Windows 7 x86

[2016-11-24:15:13:06] Commandline is: -stdio \\.\pipe\AIR_6568_0 -ei

[2016-11-24:15:13:06] Installed runtime (18.0.0.199) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2016-11-24:15:13:06] Starting silent runtime update. Updating runtime from version 18.0.0.199 to version 23.0.0.257

[2016-11-24:15:13:06] Installing msi at c:\users\michael\appdata\local\temp\air4aaa.tmp\setup.msi with guid {BBEC10F9-AC15-41EE-A271-0B1077F53740}

[2016-11-24:15:13:08] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

[2016-11-24:15:13:08] Rolling back install of c:\users\michael\appdata\local\temp\air4aaa.tmp\setup.msi

[2016-11-24:15:13:08] Rollback complete

[2016-11-24:15:13:08] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

[2016-11-24:15:13:08] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

[2016-11-24:15:13:08] Runtime Installer end with exit code 7

[2016-11-24:15:13:10] Runtime Installer end with exit code 7

[divya010193]

Hi,

Please try the following steps, if problem persists, please get back to us :

• Select Start > Settings > Control Panel.
• Open the Add or Remove Programs panel.
• Select Adobe AIR to remove the runtime.

• Download Adobe AIR directly from the Adobe AIR Download Center at http://get.adobe.com/air/.  This step downloads an Adobe AIR installer file to your computer.

• Run the installer file. For example, on Windows computers, double-click the installer file to run it.

  Note: If the installation is not successful on Windows 7:In an elevated command prompt, run the following command:download-location\AdobeAIRInstaller.exe –silent

  (Do make sure that you run command prompt as an administrator)

  Thanks!

[PAMike]

I could not remove Adobe Air. It gave me the following error:

I am the administrator.

Any other suggestions?

[ridhij42083560]

Hi,

This issue is generally observed if you are trying to uninstall as a standard or power user. It could be the case that you do not have the complete permissions as administrator. Could you help me with the registry entry value so that we can help you better. For the same go to run(Windows+r keys) and type regedit. Registry editor will open. Go to HKEY_LOCAL_MACHINE\Sofware\Policies\Microsoft\Windows\Installer and see if DisableMSI entry is present.

Also ensure that there is a single instance of Adobe AIR installer/uninstaller running on your machine.

Thanks!

[PAMike]

No I do not see the DisableMSI entry

As far as I can tell I have one instance of Adobe Air

[ridhij42083560]

There does not seem to be a reason for this behavior. Could you try rebooting your machine once.

Thanks!

[PAMike]

I turn the computer off every night.