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WINDOWS 10 - .air files does not open with Adobe Air - and I can't select the app on "more apps"

Community Beginner ,
Mar 30, 2017

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HI,

I'm running Windows 10 64 bits, and have the Adobe Creative Cloud.
I tried to install Adobe Air several times, but after the program was installed, I can't find it.
It is not on the Common Files directory on Program Files.

Also, when I try to run a .air file, it does not appear on the app list.
What should I do?

Thank you

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WINDOWS 10 - .air files does not open with Adobe Air - and I can't select the app on "more apps"

Community Beginner ,
Mar 30, 2017

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HI,

I'm running Windows 10 64 bits, and have the Adobe Creative Cloud.
I tried to install Adobe Air several times, but after the program was installed, I can't find it.
It is not on the Common Files directory on Program Files.

Also, when I try to run a .air file, it does not appear on the app list.
What should I do?

Thank you

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Mar 30, 2017 0
Adobe Employee ,
Mar 31, 2017

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Are you able to see "Adobe Air" in the installed programs in Control Panel?

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Mar 31, 2017 0
Community Beginner ,
Mar 31, 2017

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No, I can't. I tried to install it several times. Here is what I see.

programas.jpg

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Mar 31, 2017 0
Adobe Employee ,
Apr 03, 2017

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Hi,

Adobe AIR is not getting installed. Do you see any error message when you try installing it?

From where are you downloading it?

Go to get.adobe.com/air , download and install it.

Check again in the control panel list.

Thanks!

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Apr 03, 2017 0
Community Beginner ,
Apr 03, 2017

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Do you REALLY think that I would open a thread in the Adobe Support Forum if I didn't try to install Adobe Air?

Guess what, @divya_1993: I tried. Download, install, and the message showed was: "A instalação foi concluída com êxito" (successful, in portuguese)

AFTER installed, the program DOES NOT APPEAR in the apps list in Windows 10. As I saw, other questions like mine were asked on this forum, without an appropriate answer.


Please, I'm waiting since 30/03 for an answer. Don't give me the obvious path.

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Apr 03, 2017 1
Community Beginner ,
Apr 03, 2017

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You took 4 days to give me an obvious answer. Please, work a little this time.

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Apr 03, 2017 0
Community Beginner ,
Apr 03, 2017

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Here is the log

[2017-03-29:18:10:49] Runtime Installer begin with version 25.0.0.134 on Windows 10 x86

[2017-03-29:18:10:49] Commandline is:

[2017-03-29:18:10:49] No installed runtime detected

[2017-03-29:18:10:57] Relaunching with elevation

[2017-03-29:18:10:57] Launching subprocess with commandline c:\users\lusfel~1\appdata\local\temp\air441.tmp\adobe air installer.exe -ei

[2017-03-29:18:11:00] Elevated install completed

[2017-03-29:18:11:04] Got an unexpected fatal error while quitting: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception TypeError: Error #1009" errorID=1009]

[2017-03-29:18:11:04] Runtime Installer end with exit code 5

[2017-03-29:18:12:41] Runtime Installer begin with version 25.0.0.134 on Windows 10 x86

[2017-03-29:18:12:41] Commandline is:

[2017-03-29:18:12:41] No installed runtime detected

[2017-03-29:18:12:44] Runtime Installer begin with version 25.0.0.134 on Windows 10 x86

[2017-03-29:18:12:44] Commandline is:

[2017-03-29:18:12:44] No installed runtime detected

[2017-03-29:18:12:47] Runtime Installer begin with version 25.0.0.134 on Windows 10 x86

[2017-03-29:18:12:48] Commandline is:

[2017-03-29:18:12:48] No installed runtime detected

[2017-03-29:18:12:51] Runtime Installer end with exit code 6

[2017-03-29:18:12:55] Runtime Installer end with exit code 6

[2017-03-29:18:12:56] Relaunching with elevation

[2017-03-29:18:12:57] Launching subprocess with commandline c:\users\lusfel~1\appdata\local\temp\air9a33.tmp\adobe air installer.exe -ei

[2017-03-29:18:12:57] Runtime Installer begin with version 25.0.0.134 on Windows 10 x86

[2017-03-29:18:12:57] Commandline is:

[2017-03-29:18:12:57] No installed runtime detected

[2017-03-29:18:13:00] Runtime Installer begin with version 25.0.0.134 on Windows 10 x86

[2017-03-29:18:13:00] Commandline is:

[2017-03-29:18:13:00] No installed runtime detected

[2017-03-29:18:13:02] Runtime Installer begin with version 25.0.0.134 on Windows 10 x86

[2017-03-29:18:13:02] Commandline is:

[2017-03-29:18:13:02] No installed runtime detected

[2017-03-29:18:13:05] Runtime Installer end with exit code 6

[2017-03-29:18:13:07] Runtime Installer end with exit code 6

[2017-03-29:18:13:08] Elevated install completed

[2017-03-29:18:13:10] Got an unexpected fatal error while quitting: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception TypeError: Error #1009" errorID=1009]

[2017-03-29:18:13:10] Runtime Installer end with exit code 5

[2017-03-29:18:13:11] Runtime Installer end with exit code 6

[2017-03-30:15:21:01] Runtime Installer begin with version 25.0.0.134 on Windows 10 x86

[2017-03-30:15:21:01] Commandline is:

[2017-03-30:15:21:02] No installed runtime detected

[2017-03-30:15:21:14] Relaunching with elevation

[2017-03-30:15:21:14] Launching subprocess with commandline c:\users\lusfel~1\appdata\local\temp\air732a.tmp\adobe air installer.exe -ei

[2017-03-30:15:21:16] Runtime Installer begin with version 25.0.0.134 on Windows 10 x86

[2017-03-30:15:21:16] Commandline is:

[2017-03-30:15:21:16] No installed runtime detected

[2017-03-30:15:21:20] Elevated install completed

[2017-03-30:15:21:20] Runtime Installer end with exit code 6

[2017-03-30:15:21:22] Got an unexpected fatal error while quitting: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception TypeError: Error #1009" errorID=1009]

[2017-03-30:15:21:22] Runtime Installer end with exit code 5

[2017-03-30:15:33:30] Runtime Installer begin with version 25.0.0.134 on Windows 10 x86

[2017-03-30:15:33:30] Commandline is:

[2017-03-30:15:33:30] No installed runtime detected

[2017-03-30:15:41:41] Relaunching with elevation

[2017-03-30:15:41:41] Launching subprocess with commandline c:\users\lusfel~1\appdata\local\temp\airdecf.tmp\adobe air installer.exe -ei

[2017-03-30:15:41:57] Elevated install completed

[2017-03-30:15:42:00] Got an unexpected fatal error while quitting: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception TypeError: Error #1009" errorID=1009]

[2017-03-30:15:42:00] Runtime Installer end with exit code 5

[2017-03-30:15:59:47] Runtime Installer begin with version 25.0.0.134 on Windows 10 x86

[2017-03-30:15:59:47] Commandline is:

[2017-03-30:15:59:47] No installed runtime detected

[2017-03-30:16:00:18] Relaunching with elevation

[2017-03-30:16:00:18] Launching subprocess with commandline c:\users\lusfel~1\appdata\local\temp\aire3bc.tmp\adobe air installer.exe -ei

[2017-03-30:16:00:25] Elevated install completed

[2017-03-30:16:00:27] Got an unexpected fatal error while quitting: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception TypeError: Error #1009" errorID=1009]

[2017-03-30:16:00:27] Runtime Installer end with exit code 5

[2017-03-30:16:00:49] Runtime Installer begin with version 25.0.0.134 on Windows 10 x86

[2017-03-30:16:00:49] Commandline is:

[2017-03-30:16:00:49] No installed runtime detected

[2017-03-30:16:00:55] Relaunching with elevation

[2017-03-30:16:00:55] Launching subprocess with commandline c:\users\lusfel~1\appdata\local\temp\airdf72.tmp\adobe air installer.exe -ei

[2017-03-30:16:00:58] Elevated install completed

[2017-03-30:16:01:00] Got an unexpected fatal error while quitting: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception TypeError: Error #1009" errorID=1009]

[2017-03-30:16:01:00] Runtime Installer end with exit code 5

[2017-03-31:09:23:47] Runtime Installer begin with version 25.0.0.134 on Windows 10 x86

[2017-03-31:09:23:47] Commandline is:

[2017-03-31:09:23:47] No installed runtime detected

[2017-03-31:09:23:53] Relaunching with elevation

[2017-03-31:09:23:53] Launching subprocess with commandline c:\users\lusfel~1\appdata\local\temp\airc240.tmp\adobe air installer.exe -ei

[2017-03-31:09:23:54] Elevated install completed

[2017-03-31:09:23:56] Got an unexpected fatal error while quitting: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception TypeError: Error #1009" errorID=1009]

[2017-03-31:09:23:56] Runtime Installer end with exit code 5

[2017-03-31:09:24:42] Runtime Installer begin with version 25.0.0.134 on Windows 8 x86

[2017-03-31:09:24:42] Commandline is:

[2017-03-31:09:24:42] No installed runtime detected

[2017-03-31:09:24:46] Relaunching with elevation

[2017-03-31:09:24:46] Launching subprocess with commandline c:\users\lusfel~1\appdata\local\temp\air9d4e.tmp\adobe air installer.exe -ei

[2017-03-31:09:24:47] Elevated install completed

[2017-03-31:09:24:49] Got an unexpected fatal error while quitting: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception TypeError: Error #1009" errorID=1009]

[2017-03-31:09:24:49] Runtime Installer end with exit code 5

[2017-04-03:11:04:37] Runtime Installer begin with version 19.0.0.241 on Windows 8 x86

[2017-04-03:11:04:37] Commandline is:

[2017-04-03:11:04:37] No installed runtime detected

[2017-04-03:11:04:45] Relaunching with elevation

[2017-04-03:11:04:45] Launching subprocess with commandline c:\users\lusfel~1\appdata\local\temp\airf967.tmp\adobe air installer.exe -ei

[2017-04-03:11:04:51] Elevated install completed

[2017-04-03:11:04:52] Runtime Installer begin with version 19.0.0.241 on Windows 8 x86

[2017-04-03:11:04:52] Commandline is:

[2017-04-03:11:04:52] No installed runtime detected

[2017-04-03:11:04:55] Got an unexpected fatal error while quitting: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception TypeError: Error #1009" errorID=1009]

[2017-04-03:11:04:55] Runtime Installer end with exit code 5

[2017-04-03:11:04:56] Runtime Installer end with exit code 6

[2017-04-03:11:05:13] Runtime Installer begin with version 19.0.0.241 on Windows 8 x86

[2017-04-03:11:05:14] Commandline is:

[2017-04-03:11:05:14] No installed runtime detected

[2017-04-03:11:05:19] Relaunching with elevation

[2017-04-03:11:05:19] Launching subprocess with commandline c:\users\lusfel~1\appdata\local\temp\air95b7.tmp\adobe air installer.exe -ei

[2017-04-03:11:05:20] Elevated install completed

[2017-04-03:11:05:21] Got an unexpected fatal error while quitting: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception TypeError: Error #1009" errorID=1009]

[2017-04-03:11:05:21] Runtime Installer end with exit code 5

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Apr 03, 2017 0
Adobe Employee ,
Apr 03, 2017

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Try installing Adobe AIR using administrator account. You can also log off/ log on again and then try in case if some thread is waiting on windows process/resources.

Please refer to the thread Adobe Air "no installed runtime detected"

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Apr 03, 2017 0
Community Beginner ,
Apr 03, 2017

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Tried again, just as the thread said. Did not work. Here is the log

[2017-04-03:15:03:04] Runtime Installer begin with version 25.0.0.134 on Windows 8 x86

[2017-04-03:15:03:04] Commandline is:

[2017-04-03:15:03:05] No installed runtime detected

[2017-04-03:15:03:09] Relaunching with elevation

[2017-04-03:15:03:09] Launching subprocess with commandline c:\users\lusfel~1\appdata\local\temp\air5cef.tmp\adobe air installer.exe -ei

[2017-04-03:15:03:10] Elevated install completed

[2017-04-03:15:03:14] Got an unexpected fatal error while quitting: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception TypeError: Error #1009" errorID=1009]

[2017-04-03:15:03:14] Runtime Installer end with exit code 5

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Apr 03, 2017 0
Community Beginner ,
Apr 03, 2017

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Also tried with another user as administrator and did not work either.

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Apr 03, 2017 0
Community Beginner ,
Apr 05, 2017

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No  answer?!?

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Apr 05, 2017 0
Adobe Employee ,
Apr 05, 2017

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Hi,

I tried to reproduce the same behaviour as you are observing but could not see the same. Tried in Portuguese locale machine as well. I needed few information from your machine. Could you tell me the seed number of windows 10 on which you are seeing the issue. To get the seed number please open cmd as admininstrator. The first string would be something like "Microsoft Windows [Version 10.0.10240]". Please let us know the same.

Also please open regedit and traverse to path HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Adobe AIR. There would be an InstallLocation key. Go to the key value mentioned and see if any files are present.

I recommend you to run https://support.microsoft.com/en-us/help/2970908/how-to-use-microsoft-easy-fix-solutions tool and see if it fixes the issues.

Thanks!

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Apr 05, 2017 0
Community Beginner ,
Apr 06, 2017

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Hi, ridhijain​.

My Windows 10 version is 10.0.14393.

At regedit, I could not find this Adobe Air folder you mentioned. Here is what I see on the screen, in the HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall path:

regedit_uninstall_adobeair.jpg

Also, the "fix-it" tool is not available on Windows 10 - https://support.microsoft.com/pt-br/instantanswers/82306bd8-495b-098b-f39c-27bc01338a62/use-a-fix-it...

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Apr 06, 2017 0
Adobe Employee ,
Apr 06, 2017

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Hi lfds​,

Could you go to "Control Panel\All Control Panel Items\Troubleshooting\All Categories" and run the Program Compatibility troubleshooter and select Adobe AIR. The logs you have provided above list both Windows 10 and Windows 8. Are the logs from one machine. Could you please delete the existing log and then try installation after running the above utility. Have you upgraded your machine from win8 to win10?
If the issue is not resolved we recommend to have a connect session so that we can look into the issue on your machine. For the same please suggest a suitable time and your time zone.

Thanks!

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Apr 06, 2017 0
Community Beginner ,
Apr 11, 2017

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Could you go to "Control Panel\All Control Panel Items\Troubleshooting\All Categories" and run the Program Compatibility troubleshooter and select Adobe AIR.

I can't. Adobe AIR does not appear on the list. Also, I've tried to run de Program Compatibility troubleshooter in the AdobeAIRinstaller.exe, run in Windows 7 and 8, and did not work.

The logs you have provided above list both Windows 10 and Windows 8. Are the logs from one machine.

Yes.

Could you please delete the existing log and then try installation after running the above utility.


Also tried, and received the same error log

[2017-04-11:09:26:48] Runtime Installer begin with version 25.0.0.134 on Windows 10 x86

[2017-04-11:09:26:48] Commandline is:

[2017-04-11:09:26:48] No installed runtime detected

[2017-04-11:09:26:56] Relaunching with elevation

[2017-04-11:09:26:56] Launching subprocess with commandline c:\users\lusfel~1\appdata\local\temp\airf238.tmp\adobe air installer.exe -ei

[2017-04-11:09:26:58] Elevated install completed

[2017-04-11:09:27:00] Got an unexpected fatal error while quitting: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception TypeError: Error #1009" errorID=1009]

[2017-04-11:09:27:00] Runtime Installer end with exit code 5

If the issue is not resolved we recommend to have a connect session so that we can look into the issue on your machine. For the same please suggest a suitable time and your time zone.

Any day of the week from today, at afternoon (2 pm - 5 pm, GMT -3)

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Apr 11, 2017 0
lfds LATEST
Community Beginner ,
Apr 17, 2017

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As you didn't answer me here, I'll try to contact the Adobe support in portuguese.

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Apr 17, 2017 0