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Windows 8.1 control program Adobe Air uninstall fails with "error occurred, contact administrator"

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Dec 24, 2014

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How do I uninstall Adobe Air from a Windows 8.1 system when the control program uninstall fails with "error occurred, contact administrator" and the install.log file contains:

[2014-12-24:15:27:02] Runtime Installer begin with version 15.0.0.356 on Windows 8 x86

[2014-12-24:15:27:03] Commandline is: -arp:uninstall

[2014-12-24:15:27:03] Installed runtime (15.0.0.356) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2014-12-24:15:27:16] Relaunching with elevation

[2014-12-24:15:27:16] Launching subprocess with commandline c:\program files (x86)\common files\adobe air\versions\1.0\resources\adobe air updater.exe -eu

[2014-12-24:15:27:16] Runtime Installer begin with version 15.0.0.356 on Windows 8 x86

[2014-12-24:15:27:16] Commandline is: -stdio \\.\pipe\AIR_3244_0 -eu

[2014-12-24:15:27:16] Installed runtime (15.0.0.356) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2014-12-24:15:27:16] Starting runtime uninstall. Uninstalling runtime version 15.0.0.356

[2014-12-24:15:27:16] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception ArgumentError: invalid GUID "null"" errorID=0]

[2014-12-24:15:27:16] Runtime Installer end with exit code 7

[2014-12-24:15:27:32] Runtime Installer end with exit code 7

History:

Had an Adobe Air app that was running fine. Got notification of an update to the app. Downloaded the update and some features of the app no longer worked. Downloaded the most recent Adobe Air (apparently

not successfully installed). App then complained that there was no default program for ".air" files. Tried to uninstall Adobe Air so I could re-install but I get the above error. Can't "install" because I get the error "this revision

already installed". Stuck between a rock and hard place. How to get out?

"Brute uninstall" by running "AdobeAirInstaller.exe -uninstall" from command prompt as administrator results in:

[2014-12-24:15:08:54] Runtime Installer begin with version 15.0.0.356 on Windows 8 x86

[2014-12-24:15:08:54] Commandline is: -uninstall

[2014-12-24:15:08:54] Installed runtime (15.0.0.356) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2014-12-24:15:08:54] Starting runtime uninstall. Uninstalling runtime version 15.0.0.356

[2014-12-24:15:08:54] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception ArgumentError: invalid GUID "null"" errorID=0]

[2014-12-24:15:08:54] Runtime Installer end with exit code 7

Running Microsoft "Fixit" in uninstall mode shows Adobe Air missing from list. Choosing "not listed" results in asking for a product code which I don't have since Adobe Air is free.

I am able to download and install successfully on my old Win XP system.

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Windows 8.1 control program Adobe Air uninstall fails with "error occurred, contact administrator"

New Here ,
Dec 24, 2014

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How do I uninstall Adobe Air from a Windows 8.1 system when the control program uninstall fails with "error occurred, contact administrator" and the install.log file contains:

[2014-12-24:15:27:02] Runtime Installer begin with version 15.0.0.356 on Windows 8 x86

[2014-12-24:15:27:03] Commandline is: -arp:uninstall

[2014-12-24:15:27:03] Installed runtime (15.0.0.356) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2014-12-24:15:27:16] Relaunching with elevation

[2014-12-24:15:27:16] Launching subprocess with commandline c:\program files (x86)\common files\adobe air\versions\1.0\resources\adobe air updater.exe -eu

[2014-12-24:15:27:16] Runtime Installer begin with version 15.0.0.356 on Windows 8 x86

[2014-12-24:15:27:16] Commandline is: -stdio \\.\pipe\AIR_3244_0 -eu

[2014-12-24:15:27:16] Installed runtime (15.0.0.356) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2014-12-24:15:27:16] Starting runtime uninstall. Uninstalling runtime version 15.0.0.356

[2014-12-24:15:27:16] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception ArgumentError: invalid GUID "null"" errorID=0]

[2014-12-24:15:27:16] Runtime Installer end with exit code 7

[2014-12-24:15:27:32] Runtime Installer end with exit code 7

History:

Had an Adobe Air app that was running fine. Got notification of an update to the app. Downloaded the update and some features of the app no longer worked. Downloaded the most recent Adobe Air (apparently

not successfully installed). App then complained that there was no default program for ".air" files. Tried to uninstall Adobe Air so I could re-install but I get the above error. Can't "install" because I get the error "this revision

already installed". Stuck between a rock and hard place. How to get out?

"Brute uninstall" by running "AdobeAirInstaller.exe -uninstall" from command prompt as administrator results in:

[2014-12-24:15:08:54] Runtime Installer begin with version 15.0.0.356 on Windows 8 x86

[2014-12-24:15:08:54] Commandline is: -uninstall

[2014-12-24:15:08:54] Installed runtime (15.0.0.356) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2014-12-24:15:08:54] Starting runtime uninstall. Uninstalling runtime version 15.0.0.356

[2014-12-24:15:08:54] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception ArgumentError: invalid GUID "null"" errorID=0]

[2014-12-24:15:08:54] Runtime Installer end with exit code 7

Running Microsoft "Fixit" in uninstall mode shows Adobe Air missing from list. Choosing "not listed" results in asking for a product code which I don't have since Adobe Air is free.

I am able to download and install successfully on my old Win XP system.

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Dec 24, 2014 0
dave5280 LATEST
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Jan 15, 2015

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New info: I was stuck between a rock and a hard place, but no longer. My Adobe Air app wouldn't install because it found nothing to process ".air" files. I couldn't install Adobe Air again because Windows 8.1 thought the current version was already installed. I couldn't un-install Adobe Air because it would exit with an error "Invalid GUID 'null' " in the log file.

Breakthrough: Today I created a new user account to try that. When I tried to install Adobe Air, a new version 16.0.0.245 was available on the app server. Because it was a NEW VERSION of Adobe Air it was able to be installed over the old version as an update. Then the Adobe Air app installed correctly and it now runs again under any user.

Conclusion: I believe there is a bug in Adobe Air when you try to un-install it from the Windows 8.1 control program. IT won't let you un-install. But if a new version of Adobe Air comes along you can update to it, installing over the old version.

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