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Adobe Air Settings Manager fails to install on latest Windows or MacOS

Participant ,
Dec 15, 2017 Dec 15, 2017
http://airdownload.adobe.com/air/applications/SettingsManager/SettingsManager.air

This comes up with an error:

'The application could not be installed because the installer file is damaged. Try obtaining a new installer file from the application author.'

I am using there latest Air Installer (v27) on Windows 10. And I have tried on Mac Sierra. Any ideas, please?

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correct answers 1 Correct answer

LEGEND , Dec 15, 2017 Dec 15, 2017

Found other reports of the error, from a while ago, and they seem to be timestamp related errors. There's this article:

Adobe AIR applications installation issue

that proposes some workarounds, but I couldn't get those to work. If you figure out a way that works, let me know.

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Community Expert ,
Dec 15, 2017 Dec 15, 2017

you could try a different browser but if that's related to flash player's settings manager, it's not compatible and you might be successful using compatibility mode.

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Participant ,
Dec 15, 2017 Dec 15, 2017

@kglad

sorry, but my post is about Adobe AIR. It really has nothing to do with browsers or Flash Player or compatibility mode.

Adobe's current SettingsManager.air file is failing to install using the latest Adobe Air Installer.

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LEGEND ,
Dec 15, 2017 Dec 15, 2017

It is feasible that Safari could have downloaded the file differently than Chrome. But yes, either one of them leads to the same error.

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LEGEND ,
Dec 15, 2017 Dec 15, 2017

Found other reports of the error, from a while ago, and they seem to be timestamp related errors. There's this article:

Adobe AIR applications installation issue

that proposes some workarounds, but I couldn't get those to work. If you figure out a way that works, let me know.

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Participant ,
Dec 18, 2017 Dec 18, 2017
LATEST

Colin, thanks for posting the work-around.

I hope Adobe can fix this as we have a lot of installations to perform.

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LEGEND ,
Dec 15, 2017 Dec 15, 2017

Ok, I tried a set your clock back work around. Setting the year to 2015 let me do the install.

Preran

can you make sure someone on the AIR team knows?

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