Adobe Animate 2019 not responding

[charlesn79540358]

Hello,

I am having issues with Adobe Animate taking too long to respond. I get Adobe Animate 2019 not responding error.

Thank you,

Charles Nelson

[kglad · Accepted solution]

reset your preferences -

http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html

    (or remove Win:  C:\Users\<username>\AppData\Local\Adobe\Animate CC <version>\ and

                                  C\Users\<username>\AppData\Roaming\Adobe\Animate\<version>\

                        Mac:   /Users/<username>/Library/Application Support/Adobe/<Animate CC version>/ and

                                    /Users/<username>/Library/Preferences/Adobe/Animate/<version>/)