Adobe Animate 2020 crashes

[Guest]

I just finished updating Adobe Animate 2020, I open it and it crashes.

Please help me!

[Nick Gioia · Accepted solution]

Try a uninstall and reinstall.

[Guest]

thanks for the reply, I tried reinstalling Adobe Animate 2020, but it continues to crash

[n. tilcheff · Accepted solution]

Most likely your hardware or OS are below the minimum requirements for this new version.

[Guest]

I checked, and my PC meets all the minimum requirements.

(Acer Aspire E5-553)

RAM: 8GB

Sata: 1TB

OS: Windows 10 Pro x64 (Latest version)

VRAM: 512MB

CORE: 4

Graphics Card: AMD Radeon R5