Adobe Animate 2021 21.0.9 crashes when the apostrophe key (') is pressed. - Mac 10.15.6

New Here ,
Sep 17, 2021 Sep 17, 2021

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Adobe Animate unexpectedly crashes when any file is open and I press the apostrophe (') key in the keyboard by accident. To confirm, I'm refering to the key that usually sits to the right to the semicolon/colon (;/:) key - usually found in this sequence in a full keyboard J K L ; ' . No warning is given, and the program closes without prompting to save the file. I've tested this behaviour with different files and the conditions are usually the same: one file open, it does not matter which tool is being used, one or more presses on the key in the keyboard causes the program to close. 

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Adobe Community Professional ,
Sep 18, 2021 Sep 18, 2021

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Adobe Employee ,
Sep 21, 2021 Sep 21, 2021

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Hi @Thyago U. , were you able to solve the problem by reseting preferences ?

If you're still facing issues, please provide following details -

1. Locale (language) of MacOS/Animate being installed.

2. Crash report that gets generated after Animate crashes - save the report in a text file and attach the file here.

Thanks, Sukhesh.

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New Here ,
Sep 23, 2021 Sep 23, 2021

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Hi, Sukhesh. the reset suggested by kglad did not solve the problem. Here's my system info:

MacOS 10.15.6 - MacBook Pro (2019) - 2.4 GHz 8-Core intel Core i9 - 64 RAM - AMD Radeon Pro 5600M

Language of system: English US International
Animate version: 21.0.9 - English

Crash report attached.

Thanks in advance.

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New Here ,
Nov 18, 2021 Nov 18, 2021

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Hi @Sukhesh Shenoy . Any news about this issue? It is also happening on version 22.00. Thanks.

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Adobe Community Professional ,
Nov 18, 2021 Nov 18, 2021

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I work at SketchUp, and we have had some users reporting a crash when pressing the key that is underneath the Esc key (on a US keyboard it's the ` key). They too are using an International system and keyboard. Not sure why it happens, but it may be a more general problem, and not only Animate and SketchUp.

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