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Adobe Animate 2024 crashing after creating new document

New Here ,
Nov 27, 2023 Nov 27, 2023

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Hi,

 

I am facing an issue. I have just installed Adobe Animate on Windows and as soon as I click to create a new document it crashes.  Is anyone facing the same issue?

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Guru ,
Nov 27, 2023 Nov 27, 2023

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Here: https://community.adobe.com/t5/animate-discussions/adobe-animate-crashes-when-creating-new-file-or-o...

 

Nick - Character Designer and Animator, Flash user since 1998
Member of the Flanimate Power Tools team - extensions for character animation

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Community Expert ,
Nov 28, 2023 Nov 28, 2023

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(not too sure that's going to be helpful unless they have a preferences issue or a classroom of crashing computers.)

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Community Beginner ,
Jun 06, 2024 Jun 06, 2024

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Just had the same issue, fresh new install of Animate today. Crashing as soon as I try creating a new document, and I've tried at least 5 different ways to create a new document.


I've sent the crash reports to Adobe and uninstalled. 😕 What a shame

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Community Expert ,
Jun 06, 2024 Jun 06, 2024

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create a new user profile and install/test for that user.

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Community Beginner ,
Jun 07, 2024 Jun 07, 2024

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We are on CC for teams and each user profile needs a licence to use any apps, so not sure that it's worth the trouble. It's not ssential for us, the project I'm working on is not in great need of animation, I just thought to add a bit of interactivity to it. 

 

It's still not great, especially if people use it as a main tool.

Cheers

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Community Expert ,
Jun 07, 2024 Jun 07, 2024

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does anyone else in your team also have this problem?

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