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Hi I just got a new PC and installed adobe animate 2019. Whenever I try to open it, it loads templates and documents and crashes and disappears without any error.
My pc specs:
Processor- Intel i7 11700F 2.5 GHz 4.9 GHz
GPU- GeForce GT 1030 2GB GDDR5
16 GB ram
512 GB SSD, 2TB HDD
Windows 10 pro 21H2
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reset all preferences (at bottom of), https://helpx.adobe.com/animate/using/set-preferences.html
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I tried that, and the problem still remains.
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how did you install 2019 (as opposed to cc available versions)?
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Upgrade to 22.0.5. See if that fixes the issue.