Adobe Animate CC 2019 Crashes On Splash Screen

New Here ,
Apr 22, 2022 Apr 22, 2022

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Hi I just got a new PC and installed adobe animate 2019. Whenever I try to open it, it loads templates and documents and crashes and disappears without any error. 

My pc specs:

Processor- Intel i7 11700F  2.5 GHz  4.9 GHz

GPU- GeForce GT 1030 2GB GDDR5

16 GB ram

512 GB SSD, 2TB HDD

Windows 10 pro 21H2

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Adobe Community Professional ,
Apr 22, 2022 Apr 22, 2022

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reset all preferences (at bottom of), https://helpx.adobe.com/animate/using/set-preferences.html

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New Here ,
Apr 22, 2022 Apr 22, 2022

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I tried that, and the problem still remains.

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Adobe Community Professional ,
Apr 22, 2022 Apr 22, 2022

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how did you install 2019 (as opposed to cc available versions)?

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Adobe Community Professional ,
Apr 22, 2022 Apr 22, 2022

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LATEST

Upgrade to 22.0.5. See if that fixes the issue. 

 

https://helpx.adobe.com/animate/kb/fixed-issues.html


Multimedia Developer, Character Creator, and Animator.

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