Adobe Animate crashes when creating new file or open existing file

[chinnychong]

I've been using Animate 2019, and I just can't seem to figure out what's causing this issue, it was working fine until I saved a file few weeks ago.

Then when I opened that said file, the program crashes, and when I try to create a new file, it crashes too, with no errors popping up whatsoever, it just loads for a few seconds and then closes instantly.

I've already tried the solutions provided to fix this, but nothing seems to work at all, resetting preferences, deleting Creative Cloud and reinstalling it, none of them work.

[patrick_2771]

Oops...  I must have clipped off the bottom of my above message...

Hoping somebody else has been able to resolve this.  Any ideas are appreciated.  Thanks for your time.

Thank you!

Pat

[kglad]

did you confirm your preferences were actually reset?

[patrick_2771]

Thank you for the reply kglad.

I have uninstalled and reinstalled four times.  Each time, I erased the settings (in the uninstall process).  Because I cannot really ever get into the app, I haven't changed the settings in any way.  So I'm always using the default settings.

If anybody has any idea, I'd love to hear it.

Thanks,

Pat

[kglad]

@patrick_2771 

can you start animate and view the welcome screen:

[patrick_2771]

Thanks again for the reply kglad.

I can get to the screen capture you shared.  But as soon as I choose a preset animation size and go to start the animation, it crashes.  I have attached the error message.  Note that sometimes, the application simply exits without error message instead.

Any idea would be great.

Thank you!

Pat

[kglad]

1. from that screen you can assign a custom keyboard shortcut.  do so.

2. then uninstall animate including preferences.

3. reinstall animate > open animate and confirm your custom shortcut was reset.

4. if it was not reset,  return to 2.

5. if it was, retest for crashing

[patrick_2771]

Hi kglad,

I assigned a keyboard shortcut as you said.  I then uninstalled the program removing settings.  I reinstalled it. 

The keyboard shortcut that I had added is no longer there so I can confirm that the settings are reset.  The program still crashes as soon as I start a new animation.

I don't have anything else to even try...  Sigh...

Thanks for your help.  If anybody has any ideas, I would love to use this software with my class.

Thanks,

Pat

[kglad]

create a new user on your computer 

install animate for that user.

test animate for that user 

[Chris3667283363kb]

Hi, Did you ever fix this Animate crahsing issue? I have a computer lab doing the exact same thing, WIN11and Animate2024. Thanks

[kglad]

who installed animate?