Adobe Animate crashes whenever I try to open keyboard shortcuts

[defaultyox4aixkutkf]

Anyone else have this issue?

Animate crashes immediately if I open keyboard shortcuts. It's annoying and dumb and I assume Adobe will do nothing to fix it. Anyone know of any work arounds? I just want to change a shortcut.

[kglad]

make sure you have, at least, one custom preference so you can verify the next step is successful:

reset your preferenes, https://helpx.adobe.com/animate/using/set-preferences.html