Adobe Animate crashing when ever I try to open a file

New Here ,
Feb 03, 2022 Feb 03, 2022

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Hi,

When I tried to open an fla file, it crashed my macbook but it works with other fla files though

I tried uninstalling it and reinstalling it but it still crashes

 

I think it's because of the size of my fla file (it's 36 mb) or it's something else.

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Adobe Employee , Feb 17, 2022 Feb 17, 2022
Hi @raineeee  Just wanted to let you know that the issue with importing a h264 video on Mac is fixed in Animate v22.0.4 update released today. Please update your copy of Animate to the latest using Creative Cloud desktop app to avail the fix. Thanks! Mohan

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Adobe Employee ,
Feb 03, 2022 Feb 03, 2022

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@raineeee Can you please share fla file with us to inverstigate ?

 

 

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New Here ,
Feb 03, 2022 Feb 03, 2022

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Alright, the file keeps disappearing when I put it in as an attachment and post it so I'm using a drive link instead. If that's ok.

 

https://drive.google.com/file/d/1HHz0eBMomX2s0Lm4vv7hqAh_wrr851Rv/view?usp=sharing

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Adobe Employee ,
Feb 10, 2022 Feb 10, 2022

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@raineeee thanks for sharing the file. The file contains mp4 video that's why it is not openig in macOS 12 and macOS 10.15   We are very actively working to fix this issue.

Thanks!

Arvind

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Adobe Community Professional ,
Feb 10, 2022 Feb 10, 2022

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 have you tried it uninstall and reinstall? Are you on the latest version of adobe animate 22.0.3?


Multimedia Developer, Character Creator, and Animator.

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Adobe Employee ,
Feb 17, 2022 Feb 17, 2022

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Hi @raineeee  Just wanted to let you know that the issue with importing a h264 video on Mac is fixed in Animate v22.0.4 update released today. Please update your copy of Animate to the latest using Creative Cloud desktop app to avail the fix.

 

Thanks!

Mohan

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