Adobe animate HTML5 MP4 won't play

[chrisv30418773]

Hi all,

I'm fairly new to adobe animate and it's drinving me nuts. I have to create some banner ads with an mp4 playing, I did some digging to find you have to use a html5 component. I drag the video component to the scene, point to the source file (which is the same res as the banner) and turn on autoplay etc. But when I publish it just show the first frame of the mp4 and does nothing. I really don't understand what is wrong. I've tried making it a symbol(movie clip) but that changes nothing.

Can anyone help me with this?

[kglad]

no.

that's a browser setting that (thankfully) prevents unwanted sound from automatically playing when a page opens.  user interaction (typically a click), is needs to be encoded (already done with the video component) to start the video.

[chrisv30418773]

Well i don't need it to play sound, I only want the video to play. I have finaly managed to make it play but now the text that should appear on it does not for some reason..

[Nicktendo28]

Take the video into Adobe premiere and delete the audio. Then bring it back in to animate. 

[kglad]

you can do this with adobe media encoder, too:

1. import (file>add source) the video file

2. select it in the queue

3. click match source (not the arrow), or click edit>export settings > untick "export audio"