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Adobe Animate Keeps Crashing

New Here ,
Feb 06, 2023 Feb 06, 2023

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when I insert audio and get to aroud frame 150-200 it just freezes my pc for a few seconds then closes the app, and also its never able to find my autosave.

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Community Expert ,
Feb 06, 2023 Feb 06, 2023

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Hello, what version do you have installed? You can check by going to Help > About Animate.

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New Here ,
Feb 07, 2023 Feb 07, 2023

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i am on animate 23.1

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Community Expert ,
Feb 07, 2023 Feb 07, 2023

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what are your computer specs?

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New Here ,
Feb 07, 2023 Feb 07, 2023

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how do i check?

 

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Community Expert ,
Feb 07, 2023 Feb 07, 2023

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if win, click:

 

start button>settings (gear icon)>system>about (at bottom)>copy (and paste here) the device and win specs

 

 

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New Here ,
Feb 07, 2023 Feb 07, 2023

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Cayden282826257j7w_0-1675796928043.png

Cayden282826257j7w_1-1675796989129.png

 

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Community Expert ,
Feb 07, 2023 Feb 07, 2023

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you may be at the limit of what your computer can handle when animate freezes, but you can try resetting your preferences to see if that helps:

 



uninstall animate including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

restart your computer

 

reinstall animate and test that fla.

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Community Expert ,
Feb 07, 2023 Feb 07, 2023

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Might want to lower your display resolution to 1920 x 1080 px. Animate doesn't run well in high DPI settings.

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Community Expert ,
Feb 07, 2023 Feb 07, 2023

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LATEST

@Mario_CR 

 

i've never seen a problem (x 4+ years) with the same resolution.

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