Adobe animate won't open or close

New Here ,
Sep 05, 2021 Sep 05, 2021

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whenever I try to open adobe animate I get this screen and it wont load anything and it wont close, anyone know how to fix it.

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Adobe Community Professional ,
Sep 06, 2021 Sep 06, 2021

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first try, resetting the cc app. to reset the Creative Cloud desktop app, make sure it's in the foreground, then press: Win: Ctrl + Alt + R Mac: Cmd + Opt + R

if that fails, reset your animate preferences, https://helpx.adobe.com/animate/using/set-preferences.html

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