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Adobe Media Encoder not working

New Here ,
May 26, 2024 May 26, 2024

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I've been trying to export my animation, but the file never shows up in the queue in Media Encoder. Can someone help me out? 

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Error , Import and export , Product issue

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Community Expert ,
May 26, 2024 May 26, 2024

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make sure the versions match

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New Here ,
May 26, 2024 May 26, 2024

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Does this mean I have to update both apps?

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Community Expert ,
May 26, 2024 May 26, 2024

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no.

 

what are their version numbers?

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New Here ,
May 26, 2024 May 26, 2024

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Animate is 24.0.3, Media Encoder is 24.4.1.

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Community Expert ,
May 26, 2024 May 26, 2024

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open ame, then export your video from animate

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New Here ,
May 26, 2024 May 26, 2024

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I tried that, it still didn't work unfortunately. 

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Community Expert ,
May 27, 2024 May 27, 2024

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are you using a mac?

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New Here ,
May 27, 2024 May 27, 2024

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No, I'm on Windows.

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Community Expert ,
May 29, 2024 May 29, 2024

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uninstall animate

uninstall ame

restart your computer

 

update your cc desktop app, if possible

reinstall animate

if ame was not automatically installed, too, let me know.

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